1. MENANGANI KEDATANGAN & KEBARANGKATAN TAMU
PORTER SERVICE
MENANGANI KEDATANGAN & KEBARANGKATAN TAMU
Created by Julie

2. Summary ( Check in Procedure)
Preparing for expected arrival
Check the room list / EAL
Prepare luggage trolley
Check the Bell Desk log book for
special request
Follow up the special instruction
Coordinate with other department
Prepare material and supplies

3. Summary ( Check in Procedure)
Process
Collect guest luggage from the
guest transport
Confirm the number of pieces
luggage with the guest
Label the luggage and secure on
trolley
Deliver to guest room and placed
on the luggage rack

4. Summary ( Check in Procedure)
Delivering guest luggage
Procedure of delivering :
Accompanying the guest
Entering the room
Open the door and show the guest how to use the key
Let guest enter the room first
2. Un accompanying the guest
Knock room and announce Identity 3 times
If there no answer, enter the room
If guest in room, wait until guest open the door and let you in

5. Summary ( Check in Procedure)
b. Placing luggage
Check where guest would
like their luggage placed
Position the luggage to
allow for easy opening for
guest
Make sure the luggage
will not fall
THESE PRCEDURE CAN BE DIFFERENT ACCORDING TO THE SOP OF EACH COMPANY OR ENTERPRISE

6. Thank You !