1. Dell Services Cloud Computing As-a-Service Models Virtualization Paradigm Shift in Technology Ecosystem Impact on Testing-Challenges & Opportunities Dell Services 1 Confidential Amitabh Parmar Amitabh_Parmar@dell.com

2. Dell Services Dell Services Helping Customers Succeed FOR IT SERVICE & SUPPORT CUSTOMER SATISFACTION (TBR) #1 IN IT SERVICES FOR HEALTHCARE PROVIDERS WORLDWIDE #1 (GARTNER) GLOBAL COMMAND CENTERS 7 TECH SUPPORT CENTERS 60 LEADER IN DEVELOPMENT OF ADVANCED SUPPORT AND CLOUD SERVICES MULTIPLE INDUSTRY LEADING KNOWLEDGE- AND DOMAIN-BASED SERVICES COMPLETE SUITE OF CONSULTING SERVICES MANAGE: 2.5M+ CLIENTS 36 DATA CENTERS ACTIVE IN ~ 90 COUNTRIES 43,000+ TEAM MEMBERS SaaS: 10K+ CUSTOMERS 6.2M+ SEATS SUPPORT: 12.8M CLIENTS 1..4M SERVERS & STORAGE SYSTEMS 2 Confidential

3. Dell Services Broad Portfolio ApplicationsBusiness Process ConsultingInfrastructureSupport BusinessITManaged ServicesCloud / XaaSConfig. & Deploy On-Site Account management IT and business consulting Systems integration Financial Services Web 2.0HealthcareRetailManufacturingGovernment Travel Transportation Logistics Hosting / VDI / Managed virtual client Business continuity/ disaster recovery Data management Regionally Centralized Network/Security operations center Applications/Business process services SaaS / IaaS Globally Delivered Education Industry Focus Global Delivery 3 Confidential

4. Dell Services Dell Services Testing Practice Overview Application Modernization Custom Applications Business Intelligence Enterprise Applications Industry Applications Service Maturity Service Maturity Solution Accelerators Universal Test Automation Framework (UTAF) Automation scripts for testing generic features of web based applications Utilities to optimize tool functions Application rationalization Legacy modernization Re-engineering SOA Web Development Thick / Thin Client Legacy systems SOA Web 2.0 Data warehouse ETL Data Quality Management Dashboards Reporting Analytics Enterprise Resource Planning Product Lifecycle Management Supply Chain Management Hospitals Physician Groups Insurance Financial Services Banking Logistics 10+ years of experience in providing independent testing services to clients across industries 2000+ dedicated testing associates globally Wide portfolio of services for functional and non functional testing across industry domains Service Coverage Service Coverage Technical Competency Dedicated Centers of Excellence for Automation and Non Functional Testing Expertise in major commercial and open source testing and test management tools Front end and back end testing 4 Confidential

5. Dell Services Testing Services Portfolio 5 Confidential Financial Services – Retail Banking – Investment Banking and Capital Markets – Insurance Healthcare – Provider – Payer – Supply Chain Commercial Group – Travel, Logistics and Transportation – Telecom, Mobility and Entertainment Test Process Assessment Managed Services (Test Factory Model) Product Testing Custom Application Testing Domain Specific Services Domain Specific Services Specialized Services Specialized Services Generic Testing Services Strategic Test Consulting Load and Performance Testing SOA Testing Performance Testing and Optimization Accessibility Testing Security & Penetration Testing Compliance/Regulatory Testing Test Environment Management Mobile Application Testing Mobile Device Certification Test Automation

6. Dell Services IT is undergoing a seismic shift Application & workload efficiency redefined From To Custom & Enterprise workloads redefined by hyper scale economics Highly-scaled, x86, virtualized environments Enterprise apps migrate to public, private & hybrid clouds Tiered storage embraces the cloud Flexible services runs remaining infrastructure Billions of end-points Millennials challenging IT New form factors redefine apps Confidential 6

7. Dell Services Pain Points Traditional Computing Models Lack of alignment between Business & IT capacity planning Fixed vs. Variable Cost Infrastructure SILOs across LOBs Financial PerspectiveTraditional Data CenterCloud Computing (public) Expenditure typeCapital expenditure (capex) Operating expense (opex) Cash flowServers and software are purchases upfront Payments are made as the service is provided Financial RiskEntire financial risk is taken upfront, with uncertain return Financial risk is taken monthly and is matched to return Income statementMaintenance and depreciated capital expense Maintenance expense only Balance sheetSoftware and hardware are carried as a long-term capital asset Nothing appears on the balance sheet Confidential 7

8. Dell Services People Premium on skilled resources Inability to leverage teams/resources Capability upgrade of the resource pool Testing in silos – Need for a centralized test organization Costs Increasing costs and efforts Unit based pricing Technology Yesterdays value adds are todays norms Open source vs. closed Services on Demand Lack of mature estimation models Delivery Model/ Customer Scalability Increasing customer expectations Partnership approach – risk and reward Managed services Challenges faced by IT Services vendors & Customers Confidential 8

9. Dell Services Testing on virtualized environment Testing on cloudSaaS testing Compatibility testing and remediation – Windows 7/IE8 transition BI-DW testingSOA testing Desktop image optimization/performance testing Testing of web 2.0 applications across form factors Opportunities in Testing Confidential 9

10. Dell Services Characteristics of Cloud Services ProviderConsumer On-demand, self service Highly automated provisioning Volume and economies of scale Billing, metering, variable pricing Location independent availability Policy-driven management Security for access and data Rapid access and control Quick time-to-implement Low cap-ex Pay as you go Ubiquitous network access Service level agreement Trust Confidential 10

11. Dell Services Cloud Computing models S OFTWARE AS A S ERVICE P LATFORM AS A S ERVICE INFRASTRUCTURE AS A SERVICE Target: End users Collaborative applications Content applications Enterprise resource management ERM), customer resource management (CRM), supply chain applications Operations and manufacturing applications Engineering applications Target: Developers App development software Databases & server middleware Enterprise portals Customer-created applications Target: Developers, System Admins Customer-selected operating systems, virtualization, and file systems Servers, storage, and networking Source: Clouds and Beyond, Frank Gens, IDC, 2009 Confidential 11

12. Dell Services Potential Benefits and Concerns Private Public Control over security, data, availability Investment protection Legacy integration Minimal capital requirements, no upfront risk/commitments Agility Efficiencies of vast scale Capex still required Agility Security Regulatory concerns Cloud Confidential 12

13. Dell Services Today However you define the cloud, we believe: TraditionalVirtualizedPrivate CloudPublic Cloud 3–5 Years from now 1. Building on Virtualization 2. Greenfield Solutions Orchestration … Dynamic Resource Pooling Self-Service Portal Usage Based Billing/Chargeback Workload Lifecycle Management Confidential 13

14. Dell Services 14 Dell delivers uncompromised solutions to meet our customer needs globally Dell Confidential14 Open means solutions that are flexible and dont lock customers in, although may be based on unique Dell technology Capable means solutions that have innovative, even surprising, functionality that meets customer needs Affordable means solutions that customers can acquire and manage within their financial reality and reflect Dells pragmatic DNA No Lock-InExpect the Best Sensible Approach CapableAffordableOpen

15. Dell Services Building Blocks: Virtualization VirtualizedPrivate CloudPublic Cloud Traditional Application OS Hardware Virtualization Hardware OS App VM Company A VM Company B VM Company C VM Given the challenges most enterprises face, one of the best paths to the cloud is virtualized infrastructure. Source: Based on Goldman Sachs Research Dell provides high- performance virtualization platforms, software and services Confidential 15

16. Dell Services Virtualization is Mainstream Virtualization market will grow to $15B+ by 2010! More than three-quarters of all companies with 500+ employees today are deploying virtual servers. Customer satisfaction is high Survey respondents currently using server virtualization technologies report that they expect 45% of new servers purchased next year will be virtualized. More than 50% of all virtual servers are running production level applications, including the most business critical workloads Source: IDC Confidential 16

17. Dell Services Using Virtualization in Testing Enable More Testing With Existing Resources Multiple applications and operating systems can be supported within a single physical system Computing resources can be pooled and allocated based on business needs Instant Test Sandboxes Virtual machines are completely isolated from the host machine and other virtual machines so if a virtual machine crashes, all others are unaffected Data does not leak across virtual machines and applications can only communicate over configured network connections Centralized Configuration Management Standardized virtualized hardware is presented to the application to ensure compatibility Confidential 17

18. Dell Services Virtual Lab Automation Self-service provisioning Enables multiple test organizations to share pool of test resource capacity Monitoring, allocation and adjustment of capacity as needed Detailed reporting on lab usage and tracking Collaboration and workflow Browser access from work, home, offshore locations Multiple deployment instances of the same test configuration without conflict Resource scheduling and capacity planning Snapshot environments to rapidly collaborate and resolve defects Integration with Test Automation tools Request specific configurations from within test scripts Enables fully automated test cycles Allows standardized deployment of testing tools Confidential 18

19. Dell Services Embrace New Technologies. Build Competencies. Succeed. Thank You. Dell Services