1. Hospitality Past, Present, and Future
ANDI HALLANG LEWA
Hospitality Past, Present, and Future

2. Early Beginnings
The invention of money (facilitating business transactions), and the wheel by the Sumerians (Mesopotamia, Babylonia) 4000 BC

3. Early Tourist Attractions
Since the ancient times, sightseeing has always been the major activity in tourism.
Tourists in those times traveled by land or by sea to far-away places to enjoy tourist attractions, which mostly constitute temples and monuments which now, a few of them, are listed as the great wonders of the world

4. Early Transportation Early Roads
In Persia (now Iran) first road were constructed between 500 and 400 BC, to connect cities and provinces to the capital. One of the roads was ,500 miles long
In India well developed roads were constructed in 300 BC.
The Romans started building elaborate roads in BC, The Romans Roads comprised a network of 350 miles, roma-brindisium

5. Early Days Accommodation
By 2000 BC there were already inns and taverns in the Middle East and the Orient (South East Asia, Central Asia).
A considerable amount of trade had developed among people in these regions.
Many of them earned their living from trade.
On their long distance business trips they needed places to rest, eat and stay.

6. Early Days Accommodation
Hotels became social centers, the setting for banquets, dances and political events. They were, hence, dubbed “Palace of the Public”. They became self-
sufficient cities within cities.
The first truly grand luxurious hotel in America was
the Tremond Hotel in Boston. It was opened in
October It was the first hotel to have: bellboys
front desk clerks, carpeted lobby and restaurant, inside toilets, and washbowls and pitcher in rooms.

7. Hospitality Today Challenges the hospitality industry faces
today include
Delivering quality service consistently
Diversity of the workforce
Accommodating special needs
Impact of seasons

8. Delivering Consistent Service
Guests must receive good service each time
they visit
Managers need to develop procedures
that ensure good service
Employees must be trained in these
procedures

9. Diversity of the Workforce
Today’s hospitality workforce includes more women and more people from various backgrounds and cultures
To be successful, businesses must meet the needs of this diverse workforce for education, training, and other kinds of support

10. Accommodating Special Needs
Special needs include medical conditions, physical disabilities, and cognitive disabilities
Special needs may also result from religious beliefs, health, or circumstances
The Americans with Disabilities Act was passed to ensure that people with disabilities are treated fairly and that public buildings are accessible

11. Impact of Seasons Demand for hospitality services varies with
the seasons
Peak seasons are those with the highest demand
Off-peak seasons have the lowest demand
Timing of peak and off-peak seasons depends on the type of business and its location

12. Trends for the Future Four trends affecting businesses are
demographic trends
social trends
lifestyle trends
technology trends
Hospitality professionals stay informed about trends so that they can better serve their customers’ needs and wants

13. Demographic Trends Demographics is the study of a population’s
characteristics, such as age, income, or ethnic
origin
Two demographic trends that affect
the hospitality industry:
more retirees
more young people traveling in small groups

14. Social Trends A social trend is a change in the structure or
beliefs of a society

15. Lifestyle Trends
A lifestyle trend is a change in the way people live their lives
Three lifestyle trends that affect the hospitality industry:
concern for health
impulse buying
desire to learn and have new experiences

16. Technology Trends Two technology trends that affect the hospitality
industry:
customers’ use of the Internet and mobile
computing to obtain information and make
reservations
businesses’ use of software to manage
information about guests, employees, and
finances

17. Thank You