1. Addressing Needs
Unit 1

2. Addressing needs: Methods
e.g.:
Job Shadowing
Learn from more experienced colleagues
Receive live feedback
Gives you the opportunity to get things wrong and correct them
Extra time to train
Better awareness of how long things should take
Sharing of best practice

3. Team meetings
Agenda issued in advance – you can have items added for discussion
All comments and actions are recorded
Opportunity to be pro – active
Important points can be clarified

4. Attending events Could be personal development i.e. new skills
Changes to job role or policy
Keeping up to date with technology
Promoting your business or department
Networking (socially and professionally)
Keep abreast of changes in your industry
Trade shows – hardware and software

5. Training
External
Vendor Qualifications – upskilling
Awarding bodies in training and education
Specialist software training i.e. Win8
Internal
Health and Safety
IT Users Policy
Running training sessions
HR matters
Staff training i.e. apprentices, NVQ’s