1. Jesse Neidigh James Davenport

2. We have 11 students and 4 staff in Student Affairs IT (SAIT) UM has a segmented IT model SAIT supports: Campus Residents Students at large Staff Scope of Services UM has approximately 15,000 students Just over 3,000 residents in dorms and apartments About us…

3. ResNet 2010 Better relationships More recognition Students/university in general If you build it they will come…or not.

4. Re-branding Focus on marketing over notifications and postings Media Team Meetings Pros and cons: Learning experience for students on the team Students know what works ±Varied skills ±Different ideas\opinions Time commitment Added services for students Use of Existing Campus Resources How we built it…

5. Marketing themes or campaigns DEN (Dorm Edutainment Network) Mario Kart Tourney The 404 (Student Newsletter) UserNews (Staff Newsletter) UserNews Napkin Holders Theater Slides Paper Postings Facebook/Twitter Facebook Offer more troubleshooting/repair options Youtube videos Tech Fair What we built…

6. Marketing is a profession for a reason Mario Kart failed Social media hasnt played out like we expected 404 is a success UserNews is read Dorm entrance/exit postings are read Need to find a way to assess success/failures accurately Survey: barely got results What we learned…

7. New services are being used Consistent appointments Dont Know! We built it, did they show up?

8. Dell Certified employees Comparative reporting Find out what works Whats next?

9. Contact Info: Jim Davenport – jim.davenport@mso.umt.edu Jesse Neidigh – jesse.neidigh@mso.umt.edujesse.neidigh@mso.umt.edu http://resnetsymposium.org/rspm/evaluate