1. Dual Billing Process Flows
Document # 09-6C
Dual Billing Process Flows
(Model Business Practices 2.2.3)
Customer pays
Customer pays
Customer receives
Supplier
Customer receives
Distribution Company
Customer
bill for energy
for energy
bill for distribution
for distribution
charges
charges
charges
charges
( )
( )
Invoice
Customer
Customer
Supplier
Payment
Payment
prepares and
Supplier receives
and processes
Customer payment
Supplier
renders bill
for energy
( )
Distribution
Distribution
Company receives
and processes
Customer payment
Company prepares
Distr. Company
Invoice
and renders bill
for distribution
( )
Entity u
sage
Usage
Rdg
Meter reading
entity sends
usage .
Mtr

2. Dual Billing Process Flows
Meter Usage Cancellation and Restatement Process
(Model Business Practices 2.2.3)
Customer receives
Customer receives
adjusted Supplier
Customer
adjusted Distribution
charges
Company charges
adjusted
invoice
Supplier
Supplier
adjusted
initiates
invoice re -
bill process
Distribution
Distr. Company
Company initiates re -
bill process
restated
cancelled
cancelled
restated
Entity
usage
usage
usage
usage
Rdg
Meter reading entity determines initial usage was .
incorrect; sends cancel usage notice and restated usage
Mtr

3. Bill Ready Process Flows
Consolidated Billing -
Bill Ready Process Flows
(Model Business Practices 2.4.3)
Customer receives
bill
Customer
Delay
caused by Billing
Party?
Billing Party
Billing Party
Billing Party
receives usage
calculates its
prepares & renders
data
charges
bill with all available
charges No
Yes
Yes No
Billing Party
performs cancel
and
rebill
(unless
other action
specified in BSA)
( )
Process NBP
transactions
Billing Party
NBP
Yes
file O.K. for
processing?
Yes
Transaction
NBP charges
O.K.?
in time for
bill? No
Hold for next bill?
Yes No
As specified in BSA
( )
Billing Party
receives Non -
Send rejection
Send
acknow -
Send rejection
Hold
Billing Party
notification
ledgement
notification
transaction for
charges
( )
( )
( )
Send rejection
notification
next bill
Meter reading entity
sends usage
Receive
Receive
rejection
acknow -
Receive
rejection
NBP resends
Billing Party
ledgement
for next bill
Non -
Billing Party
Time to -
Non -
Billing
calculates its
Yes
Time to
Party receives
charges and
fix & No No
fix &
Non
usage data
sends them to re -
submit? re -
submit?
Billing Party
Hold
transaction(s) for
next bill
Yes

4. Bill Ready Process Flows
Consolidated Billing -
Bill Ready Process Flows
Meter Usage Cancellation and Re -
bill Process
(Model Business Practices 2.4.3)
Customer receives
bill
Customer
Billing Party
Billing Party
Delay
caused by Billing
Party?
Billing Party
receives
calculates its
prepares & renders
restated
charges
bill with all available
usage data
Transactions
held from prior
periods
charges
Yes
Yes No
Billing Party
performs cancel
and
rebill
(unless
other action
specified in BSA)
( )
Process NBP
transactions
Billing Party
NBP
file O.K. for
processing?
Yes
Yes No
Transaction
NBP charges
O.K.?
in time for
Yes
for bill? No
Hold for next bill?
Yes No No
As specified in BSA
( )
Billing Party
receives Non -
Send
rejection
Send
acknow -
Send rejection
Billing Party
notification
ledgement
Hold
notification
Meter reading entity
transaction for
determines initial usage
charges
( )
( )
( )
Send rejection
notification
next bill
was incorrect; sends
cancel usage notice
and corrected
Receive
Receive
acknow -
Receive
rejection
rejection
NBP resends
Billing Party
ledgement
for next bill
Non -
Billing
Non -
Billing Party -
Party receives
calculates its
Yes
Time to No No
Time to
restated
charges and
fix &
fix &
Non
usage data
sends them to re -
submit? re -
submit?
Billing Party
Hold
transaction(s) for
Yes
Transactions
held from prior
periods
next bill

5. Rate Ready Process Flows
Consolidated Billing -
Rate Ready Process Flows
(Model Business Practices 2.5.3)
Customer receives
Customer
Consolidated Bill
Billing Party
Billing Party
calculates
prepares and
Billing Party
renders
charges
Consolidated Bill
Input
Billing Party
Rate Codes
and prices in
Billing Party
Billing Party
billing system
receives
Billing Party
calculates
sends notice of
( &
usage data
Non -
Billing Party
Non -
Billing )
charges using
Party charges
effective Rate Codes
( )
Billing Party
Provides
Rate Codes
Non -
Billing
and prices
Party receives -
( & )
billing data
Non
Entity
Meter reading
entity
Rdg
sends usage .
Mtr

6. Rate Ready Process Flows
Consolidated Billing -
Rate Ready Process Flows
Meter Usage Cancellation and Re -
bill Process
(Model Business Practices 2.5.3)
Customer receives
Customer
adjusted Consolidated Bill
Billing Party
Billing Party re -
bills the re -
calculates
Customer using
Billing Party
restated usage
charges
( )
Billing Party
Billing Party
receives restated
Billing Party
usage data
sends notice of
Billing Party
credit/debit or re -
calculates
net amount to
Non -
Billing Party
Non -
Billing Part
charges
( )
Non -
Billing Party
Billing Party
receives notice and re -
states customer
Accounts Receivable
( ) -
Non
Entity
Restated
Cancelled
usage
usage
Meter reading entity determines initial usage was
incorrect; sends cancel usage notice and restated usage
Rdg .
Mtr

7. Single Retail Supplier Billing
Central
Registration
Agent
Single Retail Supplier Billing
(Model Business Practices 2.6.3)
Receives
Usage
Send/Resend
Invoice
Distribution
Accept ?
(N)
(Y)
Receive/Send
Usage Rejection
Notice
Correct Usage
Send Usage
Rejection
Does monthly
usage match
invoice?
Meter Reading
Entity Send/
Resend Usage
Info.
Meter
Reading Entity
Calculate Dist.
Customer
Supplier
Customer Receives Bill
(Energy& Distribution
charges)
Distribution
Co *
Calculate Supplier
charges (including Dist.
Co related charges),
produces and sends
Send Usage
Customer bill
Rejection
Notice
Receive
Rejection Notice
charges and/or
adjustments
Receive
rejection notice
Dashed line denotes process if model includes
a Central Registration Agent who also
performs market settlement

8. Payment Processing Assumption of Receivables Process Flow
Consolidated Billing –
Payment Processing Assumption of Receivables
Process Flow
(Model Business Practices 2.8.3)
Customer
disputes
NBP bill
Customer
Customer
receives
bill
Yes No
Has BP made
payment
to the NBP
Billing Party will
Billing Party
withhold payment
receives notification
for disputed NBP No
of Customer dispute
charges
(2.7.1)
( )
Billing Party
Yes
Billing Party
Billing Party
Billing Party
Billing Party
renders bill
Proceed with
sends remittance
remits funds
reverses payment
Customer dispute
notification to the
to the Non -
Billing
made for disputed NBP
charges
process as specified
Non -
Billing Party
Party ’
s financial
( )
( )
institution ( )
( )
Billing Party
Non -
Billing Party
receives payment
Non -
Billing Party -
receives notification
Non

9. Payment Process Pay As You Get Paid Process Flows
Consolidated Billing –
Payment Process Pay As You Get Paid
Process Flows
(Model Business Practices 2.9.3)
Customer
makes
payment
Customer
Billing Party
receives payment
( )
Payment
adjusted
( )
Payment posted
in accordance with
payment posting
order ( )
Billing Party
Billing Party
sends remittance
remits funds
Billing Party
notification to the
to the Non -
Billing
Billing Party
Non -
Billing Party
Party ’
s financial
Billing Party
settles the
( )
institution ( )
sends remittance
financial obligation
notification to the
with the
Non -
Billing Party
NBP ’ s
financial
( )
institution
( )
Billing Party
Non -
Billing Party
Non -
Billing Party
Non -
Billing Party
Non -
Billing Party -
receives notification
receives payment
receives notification
receives financial
Non
settlement

10. Single Retail Supplier Billing - Remittance from Supplier and Payment from Bank
(Model Business Practices )
Customer
Supplier
Bank
Distribution
Co *
Co Bank
Send
payment
Send Remittance
authorization
Detail
Central
Registration
Agent
Receives
Receive
Funds
Remittance Detail
Deposited
Information
Receives
Payment
Sends
Payment
Authorization
Authorization
only
Receives
Payment
Deposits funds
Authorization