2. Education and Awareness Practice Team Round Table
Carrie Schmidt, Senior Manager, ITS Education and Awareness Practice
May 4, 2018

3. Agenda
Introduction
Overview
Contact
Round table discussion

4. Education and Awareness = Teamwork
We have highly skilled, talented and specialized team members on board:
Carrie Schmidt, senior manager
Chloe Payne, program coordinator and creative force
Selena Panchoo, web developer and design guru
Amin Syed, analyst and a recent U of T grad
We are building the team and are hiring for:
Senior communications officer
Education and awareness officer

5. Overview
The Education and Awareness Practice (Ed A) team will provide a holistic and strategic approach to all education, awareness and communication needs across the Information Technology Services (ITS) portfolio.
Information security is one of the first areas we will be focusing on, but our reach goes beyond to all of ITS and other areas of the university.
The team will have a two-way communication and feedback approach.
The scope of our work will include but is not limited to:
divisional campaigns
faculty engagement
phishing simulations
targeted advocacy events
awareness campaigns
strategic planning
change management
web design/visual communications
newsletter, video, events, consulting and much more

6. Overview In the Loop: a monthly electronic newsletter
TechKnowFile: website, social media
Office 365: website, videos, posters, tips

7. Contact
Carrie Schmidt, Senior Manager, ITS Education and Awareness Practice
215 Huron, 9th floor
Office 917

9. Discussion
From an education, awareness and communications perspective, what has worked in the past?
Do you have any success stories (successful initiative, employee going the extra mile, innovative tool) that you would like to share with a broader audience?
Can you identify any past barriers or gaps in communication within ITS?
Is there a particular audience you want to reach but haven’t yet?
Does your group have a communication channel that you want to tell us about?
Are there any risks you want to bring to the forefront?
Does your department/team have any major projects that may need communications, education and awareness support? If so what are the timelines?
Anything else you would like to share/ask?

10. Thank you