1. Giving & Receiving Feedback
Your Name

2. Objectives At the end of this session you will be able to:
State the importance of giving and receiving of feedback
Identify how to give positive feedback
Explain how to give constructive feedback
Recognise various models you can use when giving or receiving feedback

3. DESC Model Describe the behaviour Explain the effect
DESC (Describe, Explain, Specify, Consequences)
This acronym can be useful when your aim is to change an individual’s attitudes or behaviour.
Describe the behaviour
Explain the effect
Specify what you think the person could have done better
Outline the Consequences

4. STAR Model STAR (Situation, Task, Action, Result)
A model for giving feedback on an individual’s behaviour.
Explain the Situation or Task
Explain the Action
Explain the Result

5. Grow Model G R O W Subject: Who?
Agree goals and agenda for the meeting
Update on individuals performance
Both R
Personal concerns or issues – workload & priorities, problems, morale, domestic issues if relevant O
What is going well? What is not going well?
Discuss progress against role/objectives – identify any issues and corrective action required, progress versus any milestones
Review Behaviours
Ask the Individual first then Line Manager to feed back W
What can I, as the line manager, do differently to support you?
Line Manager
Review of actions agreed

6. Objectives At the end of this session you will be able to:
State the importance of giving and receiving of feedback
Identify how to give positive feedback
Explain how to give constructive feedback
Recognise various models you can use when giving or receiving feedback 6