1. G O D D A R D S P A C E F L I G H T C E N T E R 1 Code 300 Orientation Code 302: Institutional Support Office November 9, 2011 Name: Dave Campbell Title: Deputy Chief, Institutional Support Office Office: Bldg 6, Rm S020 Tel: 301-286-9343 Email: David.L.Campbell@nasa.gov 2a

2. G O D D A R D S P A C E F L I G H T C E N T E R 2 Judith Bruner (Director) Maria So (Deputy Director) Eric Isaac (Associate Director) Jesse Leitner (SMA Chief Engineer) Systems Safety Branch (321) Bo Lewis (Branch Chief) Reliability & Risk Analysis Branch (322) Anthony Diventi (Branch Chief) George Alcorn (Assistant Director for Tech Standards Excellence) Joe Wonsever (Chief Technical Assessments Engineer) Pradeep Sinha (Assistant to the Director) Jeanine Doherty (Administrative Officer) EEE Parts/Workmanship Group Michael Sampson (NASA EEE Parts Assurance Group Program Manager) Jeannette Plante (Electronics Packaging Engineer) Information and Assurance Technology Services Sanjeev Sharma (IT Manager) Directorate Resources Management Office (300.1) Jane Langan (Directorate Resources Manager) Mission Support Division (320) VACANT (Chief) Mike Kelly (Deputy Chief) System Review Office (301) Carolyn Dent (Chief) Robert Savage (Deputy Chief) Institutional Support Office (302) VACANT (Chief) Dave Campbell (Deputy Chief) Occupational Safety & Health Division (350) Patrick Hancock (Chief) VACANT (Deputy Chief) Mission Assurance Branch (323) Rob Sticka (Chief) Joe Hall (Associate Chief)

3. G O D D A R D S P A C E F L I G H T C E N T E R 3 Code 302 Institutional Support Office Organization *Contractor SMA Configuration Mgmt *Rhonda Weaver/ARTS *Benjamin Cripps/ARTS Eric Isaac Office Chief (acting) Dave Campbell Deputy Cathie Bower Program Support Assistant Mission Ops Assurance / Anomaly Management James La *Jim Suraci/MSEAT *Nicole Smith/MSEAT *Gary Jordan/HTSI Environmental Test Verification / Problem Reporting Systems Analysis Scotty Milne NASA/HQ OCE Support G.S. Krishnan (Detail to HQ) GSFC Management System / Internal Audit Dave Campbell (Acting) *Mark Bollard/HTSI *Donna Jackson/MSEAT *Jay Garvin/QARMS * Mark Culmer/MSEAT Lead Systems Engineer *Tom Clifford/MSEAT GOLD Rules Management / Lessons Learned Jerry Kosko Supply Chain Management Louis Thomas Charles Kim Jonathan Root Matthew Fox *V. DiMarco/MSEAT 04/19/2011

4. G O D D A R D S P A C E F L I G H T C E N T E R 4 Institutional Support Office - Code 302 Services Leads the GSFC Management System Internal Audit and Supplier Assessment Programs Performs Mission Operations Assurance (MOA) Manages Goddard Environmental Verification System (GEVS) Manages Goddard Open Learning Design (GOLD) Rules Provides Configuration Management for Safety & Mission Assurance Directorate's (SMA-D) Manages SMA-D seminars, training, and outreach initiatives Manages internal control program for the GSFC institution and projects Supports the Center-wide Laboratory Manager Program Supports production of annual Safety and Mission Assurance Annual Operating Agreement Manage Center wide STEP Program

5. Figure 1 Code 302 Business Operations Institutional Support Office Functions Supply Chain Management GSFC Management System / Internal Audit SMA-D Configuration Management Mission Operations Support / Anomaly Management Environmental Test Verification / Problem Reporting Analysis GOLD Rules Management Mission OperationsGSFC Flight ProjectsGSFC Management System Representative Directorate MSC Representatives GSFC Directorates Code 300 Management Center Management HQ OSMA NASA Centers NASA Contractor / Supplier Community CSOs GPRS Users Engineers – GEVS / Rules CPRA Users Supply Chain Assessment Schedule Supplier Conference GSFC Project Supplier Listing Supplier Assessment Database Supplier Assessment Plans Supplier Assessment Reports GOLD Rules Documents GOLD Rules Website Waivers / Dispositions Code 300 Overview Presentations Educational Seminars Anomaly Assessment Reports Risk Assessment Reports SOARS Statistics / Metrics Lessons Learned Internal Audit Schedules Internal Audit Plans Internal Audit Reports GEVS Management GPRS Management CPRA Inputs / Charts Special Assessments Code 302 Pre-MSR Briefing Code 300 MSC Charts QSR Charts Code 300 QED Charts Directive Reviews ISO / AS Training Statement of Assurance Package Process Improvement / Training Process Maps / Matrices Branch Chief Requests 302 Personnel Requests PR Requests Auditee / Customer Surveys Project CSO Requests Supplier Listing Updates Supply Chain Assessment Requests Assessment Priorities Draft Assessment Plans / Reports NAMT Opportunities Supplier Corrective Actions 300 Pre-MSR SOARS Metrics SOARS Statistics SMA-D Related Waiver Requests Draft Directives Project GPRS Entries Flow-down Test Requirements Internal Audit Requests Internal Audit Results GSFC Corrective Actions GSFC MS Requirements HQ MS Flow-down Requirements Inputs Customers CM Requirements DM Requirements CM/DM Systems

6. G O D D A R D S P A C E F L I G H T C E N T E R 6 Protecting the Public, Astronauts and Pilots, the NASA Workforce, and High-Value Equipment and Property GSFC Supply Chain Program Louis Thomas/GSFC Charles Kim/GSFC Jonathan Root/GSFC Matthew Fox/GSFC Tom Clifford/SRS/Mantech Vic DiMarco/SRS/Mantech -

7. G O D D A R D S P A C E F L I G H T C E N T E R 7 Supplier Assessment Program Conducts Supplier assessments Maintains Records of assessments in GSFC audit database Sponsor Quality training (e.g. AS9100 quality system, ISO Lead Auditor) Sponsor Suppliers Conferences Provide Technical Liaison support for the NASA Audits, Assessments, and Assurance (A3) Services Contract Is Focal Point for Defense Contract Management Agency (DCMA) Working with NASA Assurance Management Team (NAMT) – all NASA Centers Participation Working with Joint Audit Planning Committee (JAPC) – Primes and other Government Agencies (NASA, MDA, NRO, and DCMA)

8. G O D D A R D S P A C E F L I G H T C E N T E R 8 Assessment Objectives Assess the suppliers processes for compliance to: The requirements of ISO9001:2000 or AS9100, (if supplier is third party certified, we will assess the supplier to it.) To the applicable NASA Contractual Requirements, and To the requirements of the internal Quality Management System. Follow up on previous NASA assessments The goal of each assessment is to identify strengths and areas for improvement.

9. G O D D A R D S P A C E F L I G H T C E N T E R 9 Projects Supported – Jan 2007 - April 8, 2011 (04/08/11 vb1)

10. G O D D A R D S P A C E F L I G H T C E N T E R 10 Supplier Assessments FY 2011 ~ Locations = ~Assessment Location

11. G O D D A R D S P A C E F L I G H T C E N T E R 11 5 th Annual Supply Chain Conference October 18-20, 2011 Successful conference focused on Managing Risks to Assure Mission Success –Expanded conference included two tracks (22 topics / 36 speakers) plus Space Industry Supplier Social, tour of Goddard facilities, two seminars and a workshop Record turnout of 276 leaders and practitioners (17% increase from prior year) from space industry, suppliers, NASA and other agencies

12. G O D D A R D S P A C E F L I G H T C E N T E R 12 Training and Outreach Activities Introduction to AS9100 Class at GSFC Civil servants and contractors are invited to attend a class presenting the requirements of GSFC Management System, Aerospace Standard AS9100 and ISO 9001/2000. Class is presented by Institutional Support Office (ISO) The course is an in-depth overview of requirements, organization, structure, and use of the Quality Management Standard (agenda is available per request). For more information, Contact Donna Jackson, 301-286-1240, Donna.M.Jackson@nasa.gov The objective is to give the student a working knowledge and auditing skills of the International Organization for Standardization (ISO) Quality Management Standard (QMS) for the year 2008 and AS9100 Aerospace requirements rev C., and to familiarize the student with the GSFC Management System. The room can accommodate 25 persons and spaces will be reserved on a first-come, first-served basis.

13. G O D D A R D S P A C E F L I G H T C E N T E R 13 Training and Outreach Activities (continued) GSFC / SMA-D Education Series –Presentations sponsored by SMA-D in support of communication and outreach initiatives identified in NASA's Strategic Plan –Fosters a greater understanding of key NASA activities, functions, and processes. 1st session: Bryan OConnor presented "Quality & NASA" on July 28, 2008. 2nd session: Gregory Robinson presented Systems Engineering with Quality on September 30, 2008. 3rd session: Michael Blythe presented NPR 7120.5 D, Program and Project Management on January 9, 2009. 4 th session: John Lyver presented SMARTS Database on Feb 18, 2009. 5 th Session: Aerospace Chief Engineer, Bill Tosney presented Mission Assurance; An Industry Perspective on April 14, 2009 6 th Session: GSFC Procurement (S. Shaw and T. Stevens) presented Procurement & Quality on Sept. 22, 2009. 7 th Session: ESD Stress Levels; Their Origin and Application, Jose Sancho presented on Nov. 17th, 2009. 8 th Session: Capturing GSFC Lessons Learned, Ed Rogers presented, 17 Feb. 2010

14. G O D D A R D S P A C E F L I G H T C E N T E R 14 Training and Outreach Activities (continued) 9th Session: SOARS, Nicole Smith presented, 01 April 2010, (1 st time offered via WebEx) 10 th Session: Transition to J-STD-001DS; A Guide for Implementation, Jeannette Plante presented, 25 May 2010 11 th Session: GOLD Rules; Their Purpose, Application, and Technical Authority, Scott Glubke presented, 14 July 2010 12 th Session: New Business; Why GSFC Gets New Work, Bill Cutlip presented, 01 Sept.2010. (Special emphasis was placed on Code 300s involvement.) 13 th Session: PRA from an RIDM Perspective, Presented byTony Diventi, November 8, 2010 Continued

15. G O D D A R D S P A C E F L I G H T C E N T E R 15 Training and Outreach Activities (continued) Topic #14: Cryogenics Safety, presented by Frank Coleman, March 30, 2011 Topic #15: System Safety Discussion, presented by Homayoon Dezfuli/HQ, May 11, 2011 Topic #16: Strategy for Procuring Motors, presented by BATC, May 24, 2011 Topic #17: Current Threats to Quality, presented by Brian Hughitt (NASA- HQ), October 6, 2011 Topic #18: NASA & Lean Six Sigma, presented by Dr. Nat Jambulingam (GSFC), October 25, 2011

16. G O D D A R D S P A C E F L I G H T C E N T E R 16 SOARS Primer –A formal and/or self-taught training package divided into 9 modules. –Modules 1-6 are designed to familiarize Flight Operation Team members on the use of SOARS. The topics covered include: Introduction, My SOARS Page, My Profile, Searching SOARS Database, Adding Reports to SOARS Database, Updating/Closing a SOAR. –Modules 7-9 are tailored for Spacecraft Administration. The topics covered include: Mission Creation, Mission Configuration, Mission Users. Audit/NCR System Nonconformance Lead (NCL) –Designed to familiarize NCLs with navigating the system, updating/closing Nonconformance Reports (NCRs), and system functionality such as My Actions. –Included in this course is an online review of the Audit/NCR System and navigation through the database. –Present NCLs the information necessary to determine appropriate root causes and address the root causes of an NCR. –Provided periodically throughout the year and is usually conducted in the Computer Training Facility in Bldg 1, although one on one sessions can also be delivered. Training and Outreach Activities (continued)

17. G O D D A R D S P A C E F L I G H T C E N T E R 17 So, You Are Going to Be Audited –This course is designed to help potential auditees understand their responsibilities when being audited and familiarize them with the Goddard Management System (MS). –Included in this course is an overview of the GSFC Quality Standard, currently ISO9001:2008, Goddard Directives Management System, GDMS, identifying how to locate applicable GSFC Directives (GPRs) Directorate Procedures (PGs). –The course also delivers a high-level review of the GSFC Quality Manual and Quality Policy. –Provides information to an auditee on the appropriate ways to respond to an auditor, including a list of dos and donts. –This course is provided to organizations that have been scheduled to be audited. It can also be delivered to individual audit points of contact as appropriate. Training and Outreach Activities, (continued)

18. G O D D A R D S P A C E F L I G H T C E N T E R 18 GOLD Rules Function Goddard Open Learning Design –Rules for the Design, Development, Verification, and Operation of Flight Systems, (GSFC - STD - 1000) –High-level subset of all the design rules required for safety and mission success for all space flight products regardless of implementation approach. All products shall be designed, developed, verified and operated in accordance with the GSFC Rules. The rationale is based on sound engineering practice, systems management principles, or lessons learned; and A systems engineering product or other objective verification method is identified at one or more milestones in the project life cycle. –Each "Gold Rule" includes a Principle, Rationale, and Activities and Verification by phase. –Code 500 owns the Rules. –Code 300 hosts the server, performs Configuration Management; involved in all waiver approvals

19. G O D D A R D S P A C E F L I G H T C E N T E R 19 Goddard Environmental Verification Standard (GEVS) Management GEVS: GSFC-STD-7000 http://standards.gsfc.nasa.gov Provides baseline environmental test program for all Flight projects. Work with projects in understanding requirements Reviews verification programs for compliance Consult with projects regarding test program issues or potential modifications or waivers to plan

20. G O D D A R D S P A C E F L I G H T C E N T E R 20 Goddard Problem Reporting System (GPRS) URL: https://gprs.gsfc.nasa.gov

21. G O D D A R D S P A C E F L I G H T C E N T E R 21 Goddard Problem Reporting System GPRS The GPRS is a secure web-based system for reporting anomalies and non-conformances –Managed by Code 302 –Developed and maintained by Code 700 GPRS consists of several modules –NCR/CAS - Nonconformance Report and Corrective Action System for reporting and processing audit findings (internal, supplier, external), process non-conformances, and customer complaints (customers are external to NASA) –SOAR – Spacecraft On-orbit Anomaly Report system for documenting and processing operational anomalies occurring with spacecraft or their ground systems. Sub-orbital missions (sounding rockets, balloons, etc.) are also required to use SOAR. [The name SOAR is a carry over from a previous system] –PR/PFR – Problem Report/Problem Failure Report system for documenting problems occurring during the development phase. All problems are initiated as a PR and advanced to the PFR status if more diagnostics are required. –Mishap –Mishap provides a link to the NASA IRIS system for reporting safety problems (mishaps and close-calls). –S&E - Safety & Environmental system is used to document and process environmental issues. (a link to the NASA IRIS system is also provided)

22. G O D D A R D S P A C E F L I G H T C E N T E R 22 Mission Operations Assurance Program GOAL: Compliance with NPD 8700.1 NASA Policy for Safety & Mission Success Objectives: –Provide solutions to continuously improve overall Center mission performance through out the its life cycle –Provide mission assurance oversight and insight support to on-going projects –Provide in-depth analysis and management on project relevant Anomaly & Problem data –Provide the stakeholder feedback on cross-project critical anomaly issues and lessons learned –Assess mission performance through policy, data analysis, compliance verification, validation, early intervention, and risk management –Assure the success of Center missions on an ongoing basis –Establish central database for Center missions anomaly reports –Coordinate Center Goddard Procedures and Guidelines (GPG) for conducting anomaly investigations –Apply consistent practices regarding anomaly investigations

23. G O D D A R D S P A C E F L I G H T C E N T E R 23 Configuration Management Policy, Products, and Services Policy: GPR 1410.2 and 300-PG-1410.2.1 Process and track documents through code 300 (i.e. GPRs, waivers, and internal documents). Maintain records of comments, version numbers, approvals, disapprovals, signatures, and timelines. Keep policies and procedures current. Help, support, and facilitate documents for Code 300.

24. G O D D A R D S P A C E F L I G H T C E N T E R 24 http://gsfcmanagementsystem.gsfc.nasa.gov Management System Policy http://gdms.gsfc.nasa.gov/ NPD 1280.1, NASA Management System Policy –Delineates characteristics of a viable management system –Requires 3 rd Party audit of management system –ISO 9001 or AS9100 certification satisfies the NPD NPD 8730.5, NASA Quality Assurance Program Policy –Requires AS9100 compliance for critical / complex hardware development GPR 1280.1, The GSFC Quality Manual –Outlines the GSFC management system, registered to ISO 9001.

25. G O D D A R D S P A C E F L I G H T C E N T E R 25 The GSFC Quality Policy... The Management System includes a Quality Policy formulated by Center management. GSFC QUALITY POLICY With Customer satisfaction as our primary goal... GSFC is committed to achieve excellence in all our efforts, Exceed our customers requirements, and Continually improve our processes. As referenced in GPR 1280.1; The GSFC Quality Manual

26. G O D D A R D S P A C E F L I G H T C E N T E R 26 2011 Internal Audit Schedule Audit IDLead AuditorResponsible Org For NCRsAudit TypeStatusScheduled DatesSchedule DateContact Name PA11-1TOM W CLIFFORDReliability & Risk Analysis BranchProcess AuditCompletedInternal Audit Code 3021/6/2011TONY J. DIVENTI PA11-2Mark Culmer Applied Engineering and Technology Directorate Code 500Process AuditScheduledInternal Audit Code 3023/15/2011MELONIE E SCOFIELD SRA11-1Ted Aris MSC - Third party 6 month surveillance auditSurveillance AuditScheduledNQA4/12/2011JUDY N. BRUNER PA11-6Mark A BollardCode 540 Calibration ProgramProcess AuditScheduledNCAS5/16/2011FELICIA H DONNELL PA11-11Mark BollardSystems Review OfficeInternal AuditScheduledInternal Audit Code 3025/16/2011Carolyn Dent PA11-4 DONNA M JACKSON Information Technology and Communications DirectorateProcess AuditScheduledInternal Audit Code 3025/23/2011STEVE A NAUS IA11-1JNPOESS Preparatory ProjectInternal AuditScheduledInternal Audit Code 3026/6/2011BOB L BRIDGERS PA11-5Mark A Bollard MSC - Measurement System, Measurement Analysis and ImprovementProcess AuditScheduledInternal Audit Code 3028/15/2011JUDY N. BRUNER IA11-2 DONNA M JACKSONSpace Network ProjectInternal AuditScheduledInternal Audit Code 3028/22/2011BOB L BRIDGERS PA11-7TBD Suborbital and Special Orbital Projects Directorate Code 800 Receiving InspectionProcess AuditScheduledTBD9/19/2011REGENA W HAUGH PA11-9 TBD (Mark A Bollard) Safety and Mission Assurance Directorate Code 300Process AuditScheduledTBD9/19/2011JUDY N BRUNER TRA11-1Ted Aris MS Council - Third Party Recertification Audit Triennial Recertification AuditScheduledNQA9/19/2011JUDY N BRUNER PA11-3Mark A BollardFacilities Management DivisionProcess AuditScheduledInternal Audit Code 30211/7/2011TERRY R SPAGNUOLO PA11-8TBDProcurement Operations at WallopsProcess AuditScheduledTBD11/7/2011BERNIE J PAGLIARO PA11-10Mark A BollardEEE Parts/Workmanship GroupProcess AuditScheduledInternal Audit Code 30211/7/2011JEANNETTE F PLANTE IA11-3 DONNA M JACKSONJoint Polar Satellite SystemsInternal AuditScheduledInternal Audit Code 30211/14/2011BOB L. BRIDGERS IA11-4MAVENInternal AuditScheduledInternal Audit Code 30211/14/2011BOB L. BRIDGERS PA11-12 DONNA M JACKSON Information Technology and Communications DirectorateProcess AuditScheduledInternal Audit Code 30211/14/2011Stephan Naus

27. G O D D A R D S P A C E F L I G H T C E N T E R 27 Calibration –Past due equipment –Issues with calibration, no calibration required, and calibrate before use stickers Safety –Trip hazards and egress issues –Blocked entries –Safety glasses not used –Equipment certifications expired –Improper storage of flammables, corrosives, and food items –Items stored on top of cabinets and not secured WOA Processing –Items not performed in sequence –Inspection column not completed –Performed by and inspected by initialed and dated by the same employee Housekeeping –Clutter in work areas –Needs in improvement in general Shelf Life –Expired shelf life materials (ex. Rosin Core Solder and Heat Shrink) –Items stored in unmarked or improperly marked containers Chemical Cabinet –Out-of-date or incorrect inventory lists –Spillage in cabinets –Items stored in unmarked or improperly marked containers ESD –Grounding checks not performed periodically or recorded –Non-ESD materials (i.e., non-ESD Kimwipes) and tools in ESD areas –Earth grounds not tagged –ESD Benches not checked periodically –Tacky mats not used or in poor condition –Certifications not available or current –Temperature and humidity monitoring 2008 Internal Assessment Results of GSFC Labs

28. G O D D A R D S P A C E F L I G H T C E N T E R 28 Code 302 coordinates the annual Internal Control assessment of GSFC institutional, programmatic, and financial functions resulting in the Annual Statement of Assurance for signature by the Center Director. –Identify internal control process and responsibilities. –Integrate Internal Control inputs from Directorates into Center Certificate of Reasonable Assurance Package. –Serve as a resource for Directorate/Organization internal control efforts. –Conduct periodic reviews of Directorate/Organization internal control practices. Management System Internal Controls

29. G O D D A R D S P A C E F L I G H T C E N T E R 29 Code 302 Activities in Support the Office of the Chief Knowledge Officer (OCKO) Represents GSFC on the NASA Lessons Learned Steering Committee Preparing Lessons Learned for NASA database Lessons Learned CONTINUED