1. Code 300 Orientation Code 302: Institutional Support Office June 19, 2012
Name: Cindy A. Mead
Title: Chief, Institutional Support Office
Office: Bldg 6, Rm S018
Tel: 2a

2. Judith Bruner (Director)
Maria So (Deputy Director)
Eric Isaac (Associate Director)
Jesse Leitner (SMA Chief Engineer)
George Alcorn (Assistant Director for Tech Standards Excellence)
Joe Wonsever (Chief Technical Assessments Engineer) Pradeep Sinha (Assistant to the Director)
Jeanine Doherty
(Administrative Officer)
Information and Assurance Technology Services Sanjeev Sharma (IT Manager)
Directorate Resources Management Office
(300.1)
Curtis Johnson (Directorate Resources Manager)
EEE Parts/Workmanship Group
Michael Sampson (NASA EEE Parts Assurance Group Program Manager) Jeannette Plante (Electronics Packaging Engineer)
Mission Support Division (320)
Mike Kelly (Chief)
VACANT
(Deputy Chief)
System Review
Office (301)
Carolyn Dent
(Chief)
Robert Savage
Institutional Support
Office (302)
Cindy Mead
Dave Campbell (Deputy Chief)
Occupational Safety & Health Division (350)
Patrick Hancock (Chief)
Dan Simpson
Systems Safety Branch (321)
Bo Lewis
(Branch Chief)
Reliability & Risk Analysis Branch (322)
Anthony Diventi
(Branch Chief)
Mission Assurance Branch (323)
Rob Sticka
(Chief)
Joe Hall
(Associate Chief)

3. Code 302 Institutional Support Office Organization
06/15/2012
Cindy Mead
Chief
Dave Campbell
Deputy
Cathie Bower Program Support Assistant
SMA Configuration Mgmt
*Rhonda Weaver/ARTS
*Renee Edwards/ ARTS
Mission Ops Assurance / Anomaly Management
James La (Detailed to 505)
*Mark Culmer ARES
*Nicole Smith/ARES
Environmental Test Verification / Problem Reporting Systems Analysis
Scotty Milne
GSFC Management System / Internal Audit
Vic Kerns
G.S. Krishnan
*Mark Bollard/HTSI
*Donna Jackson/HTSI
*Bella Chavis/ARES
* Mark Culmer/ARES
Lead Systems Engineer
*Tom Clifford/ARES
GOLD Rules Management
Jerry Kosko
Supply Chain Management
Louis Thomas
Charles Kim
Jonathan Root
Matthew Fox
*V. DiMarco/ARES
This is not per the org chart posted on website on 12/03/2010.
Mark Culmer added herein.
04/19/11 Eric Isaac is acting office chief for Code 302, Mike Kelly removed from acting of Mgt Systems
GSFC Technical Standards
Jonathan Root
*Carla Sugar/ARTS
*Contractor

4. Code 302 Business Operations
Mission Operations
GSFC Flight Projects
Code 300
Management
HQ OSMA
GSFC Management System
Representative
GSFC Directorates
GPRS Users
NASA Contractor / Supplier
Community
Center Management
Engineers – GEVS / Rules
Directorate MSC
Representatives
NASA Centers
CPRA Users
CSOs
Customers
Supply Chain Assessment Schedule
Supplier Conference
GSFC Project Supplier Listing
Supplier Assessment Database
Supplier Assessment Plans
Supplier Assessment Reports
Internal Audit Schedules
Internal Audit Plans
Internal Audit Reports
Code 302
Institutional Support Office
Functions
GEVS Management
GPRS Management
CPRA Inputs / Charts
Special Assessments
Supply Chain Management
SMA-D Configuration Management
GOLD Rules Documents
GOLD Rules Website
Waivers / Dispositions
GSFC Management System / Internal Audit
GSFC Technical Standards Program Management
Mission Operations Support / Anomaly Management
Code 300 Overview
Presentations
Educational Seminars
Manage MSC & Develop Briefing
Code 302 Pre-MSR Briefing
QSR Charts
Code 300 QED Charts
Directive Reviews
Center-wide Laboratory Manager Program
Environmental Verification System (GEVS)
Anomaly Assessment Reports
Risk Assessment Reports
SOARS Statistics / Metrics
Lessons Learned
Manage Center wide STEP Program
Problem Reporting Analysis
GOLD Rules Management
ISO / AS Training
Statement of Assurance Package
Process Improvement / Training
Process Maps / Matrices
CM Requirements
DM Requirements
CM/DM Systems
Products
Supplier Listing Updates
Supply Chain Assessment Requests
Assessment Priorities
Draft Assessment Plans / Reports
NAMT Opportunities
Supplier Corrective Actions
Branch Chief Requests
302 Personnel Requests
PR Requests
Auditee / Customer Surveys
Project CSO Requests
300 Pre-MSR
SOARS Metrics
SOARS Statistics
Internal Audit Requests
Internal Audit Results
GSFC Corrective Actions
GSFC MS Requirements
HQ MS Flow-down Requirements
SMA-D Related Waiver Requests
Draft Directives
Project GPRS Entries
Flow-down Test Requirements
Figure 1
Inputs

5. Supplier Assessment Program
Conduct Supplier Assessments
Assessing the supplier’s processes for compliance to:
ISO9001:2000 or AS9100, (if supplier is third party certified, we will assess the supplier to it.)
NASA Contractual Requirements,
Their internal Quality Management System requirements.
Follow up on previous NASA assessments.
Goal of each assessment is to identify the Subcontractor’s strengths and areas for improvement.
Provide Technical Liaison support for the NASA Audits, Assessments, and Assurance (A3) Services Contract
Work with NASA Assurance Management Team (NAMT) and Joint Audit Planning Committee (JAPC)
Conduct Annual Supply Chain Conference

6. Supplier Assessments
FY 2011
~ Locations
= ~Assessment Location

7. 6th Annual Supply Chain Conference
Mark Your Calendars!
Supply Chain 2012: October 16 – 18, NASA’s Goddard Space Flight Center (GSFC) in Greenbelt, MD
A leading, multi-disciplinary conference focused on fostering successful space missions
A record turnout Last year of over 275 leaders and practitioners from space industry and related suppliers, NASA and other agencies. Highly positive feedback, including:
I applaud the program designers for bringing in fresh perspectives.
Glad to see the variety of topics covered and excellent speakers.
The conference overall was a great success. Lots to take away. Networking is always valuable.
Registration will begin in early June at
Prior year presentations available now!
Suggested speakers or topics are welcome! Contact Jonathan Root, ; ) to share your ideas or to learn more about the conference.
Hosted by GSFC’s Safety and Mission Assurance Directorate and its Supply Chain Management Team

8. The GSFC Quality Policy...
The Management System includes a Quality Policy formulated by Center management.
GSFC QUALITY POLICY
With Customer satisfaction as our primary goal . . .
GSFC is committed to achieve excellence in all our efforts,
Exceed our customers’ requirements, and
Continually improve our processes.
As referenced in GID ; The GSFC Quality Manual

9. Management System and Internal Audit Objective
To Ensure GSFC obtains and maintains Excellence in Quality
Assess the Goddard Space Flight Center processes for compliance to the requirements of ISO9001 & AS9100
Review documentation and records as objective evidence to ensure the organization’s compliance with the Management System
Identify strengths and areas for improvement.
Communicate Audit results back to audited organization and Center management
Work with organizations to develop corrective actions and verify their effectiveness
Provide education to GSFC personnel to increase their knowledge of the Management System and procedures
HOW 3

10. Management System Policy
KM, LO and LL at GSFC
February 12, 2007
Management System Policy
NPD , NASA Management System Policy
Delineates characteristics of a viable management system
Requires 3rd Party audit of management system
ISO 9001 or AS9100 certification satisfies the NPD
NPD , NASA Quality Assurance Program Policy
Requires AS9100 compliance for critical / complex hardware development
GPR , The GSFC Quality Manual
Outlines the GSFC management systemwich is certified to ISO 9001.
Edward W. Rogers
Slide 10 of 24

11. Current MSIA Audit Schedule
May 2012
(06/01/12msia)
Audit ID
Lead Auditor
Responsible Org For NCRs
Potential Org Involvement
Internal Audit Type
Status
Scheduled
Date
Complete
IA12-3
Tom Clifford
Code 452 Space Network Project
240, 323, 567, 581, 584, 585, 586, 592, & 599  
Project Audit
Completed
1/12-13/2012
1/13/2012 
IA12-4
Mark Culmer
Code 432 MAVEN
130, 210, 323, 599, 505, 540, 581, 595, 695, & 699
2/29-3/1/2012
3/1/2012 
LBA12-1
Code 555
Lab Audit
3/22/2012
Mark Bollard
MSC – GPR Metrics (P-9)
Process Audit
3/26/2012
LBA12-6
Code 595
5/4/2012
5/3/2102
LBA12-5
Code 591
5/3/2012
PA12-1
Code 274 Receiving at WFF
4/24-25/2012
4/24/2012
IA12-1
LCT-2 WFF
SRA12-1
Donna Jackson
MSC (302)
NQA Surveillance Audit
4/12-13/2012
4/10-13/2012
IA12-2
Code SN Ground Segment Sustainment (SGSS)
Planned
8/2012
PA12-X
Bella Chavis
Code 274 Storage Program GSFC
SRA12-2
10/16-17/2012
PA11-3
Code 224, 228 Facilities Management Division
4th QTR 2012
Customer Service Office (Code 200.2)
IA12-X
Code 542 Mechanical Systems Analysis Branch
Organization Audit
9/2012
PA12-2
Code 200 Institutional Risk
4th QTR/2012
LBA12-X
Code 552 Cryogenics and Fluids Branch
08/2012
Code 553 Detector Systems Branch
Code 595 Navigation and Mission Design Branch
Code 600
TBD/2012
PA11-11
TBD
Code 301 Systems Review Office
TBD 2012
Code 700
Management Internal Controls
GSFC Center Wide

12. 2011/2012 Internal Assessment Results
of GSFC Labs
Calibration
Past due equipment
Issues with calibration, no calibration required, and calibrate before use stickers
Safety
Trip hazards and egress issues
Blocked entries
Safety glasses not used
Equipment certifications expired
Improper storage of flammables, corrosives, and food items
Items stored on top of cabinets and not secured
WOA Processing
Items not performed in sequence
Inspection column not completed
Performed by and inspected by initialed and dated by the same employee
Housekeeping
Clutter in work areas
Needs in improvement in general
Shelf Life
Expired shelf life materials (ex. Rosin Core Solder and Heat Shrink)
Items stored in unmarked or improperly marked containers
Chemical Cabinet
Out-of-date or incorrect inventory lists
Spillage in cabinets
ESD
Grounding checks not performed periodically or recorded
Non-ESD materials (i.e., non-ESD Kimwipes) and tools in ESD areas
Earth grounds not tagged
ESD Benches not checked periodically
“Tacky” mats not used or in poor condition
Certifications not available or current
Temperature and humidity monitoring

13. Management System Internal Controls
KM, LO and LL at GSFC
February 12, 2007
Management System Internal Controls
Annual Statement of Assurance (SOA)
Code 302 coordinates GSFC annual Internal Control assessment of institutional, programmatic, and financial functions resulting in the
Annual Statement of Assurance Letter
for signature by the Center Director.
Identify internal control process and responsibilities.
Integrate Internal Control inputs from Directorates into Center Certificate of Reasonable Assurance Package.
Serve as a resource for Directorate/Organization internal control efforts.
Conduct periodic reviews of Directorate/Organization internal control practices.
Edward W. Rogers
Slide 13 of 24

14. Configuration Management Policy, Products, and Services
Policy: GPR and 300-PG
Process and track documents through code 300 (i.e. GPRs, waivers, and internal documents).
Maintain records of comments, version numbers, approvals, disapprovals, signatures, and timelines.
Keep policies and procedures current.
Help, support, and facilitate documents for Code 300.

15. Mission Operations Assurance Program
GOAL: Compliance with NPD NASA Policy for Safety & Mission Success
Objectives:
Provide solutions to continuously improve overall Center mission performance through out the its life cycle
Provide mission assurance oversight and insight support to on-going projects
Provide in-depth analysis and management on project relevant Anomaly & Problem data
Provide the stakeholder feedback on cross-project critical anomaly issues and lessons learned
Assess mission performance through policy, data analysis, compliance verification, validation, early intervention, and risk management
Assure the success of Center missions on an ongoing basis
Establish central database for Center missions anomaly reports
Coordinate Center Goddard Procedures and Guidelines (GPG) for conducting anomaly investigations
Apply consistent practices regarding anomaly investigations
Additional MOA Primer briefing is available upon request

16. Training and Outreach Activities
GSFC / SMA-D Education Series
Presentations sponsored by SMA-D in support of communication and outreach initiatives identified in NASA's Strategic Plan
Fosters a greater understanding of key NASA activities, functions, and processes.
SOARS Primer
A formal and/or self-taught training class designed to familiarize Flight Operation Team members on the use of SOARS.
Introduction to AS9100 Class at GSFC
An in-depth overview of the requirements of GSFC Management System, Aerospace Standard AS9100 and ISO 9001/2000.  Civil servants and contractors
Audit/NCR System Nonconformance Lead (NCL) - Root Cause Analysis & Corrective Action at GSFC
Designed to familiarize NCLs with navigating the system, updating and closing Nonconformance Reports (NCRs).
Present NCL’s the information necessary to determine appropriate root causes and address the root causes of an NCR.

17. Training and Outreach Activities, (continued)
So, You Are Going to Be Audited
Designed to help potential auditees understand their responsibilities when being audited and familiarize them with the Goddard Management System (MS). Includes:
Overview of the GSFC Quality Standard, currently ISO9001:2008,
Goddard Directives Management System (GDMS), identifying how to locate applicable GSFC Directives (GPR’s) and Directorate Procedures (PG’s).
A high-level review of the GSFC Quality Manual and Quality Policy.
Information on the appropriate way to respond to an auditor, including a list of do’s and don’ts.
Provided to organizations that have been scheduled to be audited. It can also be delivered to individual audit points of contact as appropriate. 10

18. GOLD Rules Function Goddard Open Learning Design
Rules for the Design, Development, Verification, and Operation of Flight Systems, (GSFC - STD )
High-level subset of all the design rules required for safety and mission success for all space flight products regardless of implementation approach. All products shall be designed, developed, verified and operated in accordance with the GSFC Rules.
The rationale is based on sound engineering practice, systems management principles, or lessons learned; and
A systems engineering product or other objective verification method is identified at one or more milestones in the project life cycle.
Each "Gold Rule" includes a Principle, Rationale, and Activities and Verification by phase.
Code 500 ‘owns’ the Rules.
Code 300 hosts the server, performs Configuration Management; involved in all waiver approvals

19. GOLD Rules Function Goddard Open Learning Design
Rules for the Design, Development, Verification, and Operation of Flight Systems, (GSFC - STD )
High-level subset of all the design rules required for safety and mission success for all space flight products regardless of implementation approach. All products shall be designed, developed, verified and operated in accordance with the GSFC Rules.
The rationale is based on sound engineering practice, systems management principles, or lessons learned; and
A systems engineering product or other objective verification method is identified at one or more milestones in the project life cycle.
Each "Gold Rule" includes a Principle, Rationale, Activities and Verifications, by phase.
Code 500 owns; 400 implements; 300 maintains, hosts the server and reviews all waiver requests
Note: Current release = Rev E; Rev F is in draft

20. Goddard Environmental Verification Standard (GEVS) Management
KM, LO and LL at GSFC
February 12, 2007
Goddard Environmental Verification Standard (GEVS) Management
GEVS: GSFC-STD-7000
Provides baseline environmental test program for all Flight projects.
Work with projects in understanding requirements
Reviews verification programs for compliance
Consult with projects regarding test program issues or potential modifications or waivers to plan
Edward W. Rogers
Slide 20 of 24

21. SMA Technical Excellence Program STEP
KM, LO and LL at GSFC
February 12, 2007
SMA Technical Excellence Program STEP
STEP is a program established to provide NASA with a means to measure and continuously advance the proficiency of the SMA workforce.
6 SMA disciplines which are a part of the STEP program: Systems Safety; Reliability & Maintainability; Quality Engineering; Software Assurance; Operational Safety; and Aviation Safety
There are 4 levels throughout the STEP program
Level 1: Introduction to SRM & QA,
Level 2: Introduction to Discipline Concepts,
Level 3: Intermediate Discipline Concepts and Specialty,
Level 4: Advanced Discipline Concepts or Specialty.
All SMA participants are strongly encouraged by the SMA Directorate to complete at least Level 1 by the end of September 2012.
SMA Management believes that this program presents everyone an opportunity to learn how SMA is implemented at the Agency and Goddard levels.
Edward W. Rogers
Slide 21 of 24