1. B3: Representing Service User interests in HSC

2. Who represents service users?
Charities
Patient groups
Advocacy – AS sheet
Complaints procedures
Whistleblowing

3. Charities
Support for service uses when they need to contact and liaise with official agencies
MENCAP:
Local council housing department
Social services
Other health and care professionals

4. Charities Shelter: Provide support if they need to make a complaint
Advice guidance and support for people with housing problems
Liaise with council officials
Apply for housing benefit
Liaise with landlords
Provide support if they need to make a complaint

5. Pressure groups
People show come together to campaign to improve services offered to their members
Influence public opinion and government decisions
Write to the papers, use social media, organise demo, contact M.o.P. and local councils
NSPCC: policies and laws that protect children

6. Pressure groups BMA: Respected and knowledgeable professional
Gave evidence to the UK Health Select Committee on dangers of passive smoking
BMA recommended a smoking ban in all public places
Legislation passed 2006

7. Other ways Advocacy – AS 2.18 Complaints procedures quiz
Whistleblowing

11. B4: The roles of organisations that regulate and inspect health and social care services

12. Who regulates and inspects HSC services?
CQC
Ofsted
NICE

13. Who regulates and inspects HSC professionals?
NMC
GMC
HCPC