1. Weekly Training

2. Outline Getting Started and the ACN Mindset The ACN Compensation Plan
Customer Acquisition
Team Building
Promoting Training Events

3. Getting Started &
The ACN Mindset

4. Setup Your ACN Personalized Website
Designed for piquing & customer acquisition
Login to your IBO Back Office and select “Activate”
Updated content and screenshot; May want to tweak look of this slide

5. Determine Your “WHY” Why Are YOU Doing This Business? Time with family
Pay off some bills
Help with college education for children
Help parents
Family vacation
Give more to charity
Determine Your “WHY”
Why Are YOU Doing This Business?

6. Getting Started / Mindset
Make a Decision
Learning Curve
Emotional Roller Coaster
Develop the Right Mental Attitude
SW/SW/SW/ NEXT!
Have Long Term Thinking
Never Quit

7. Getting Started/Mindset
Characteristics for Success
Desire
Work ethic
Commitment
Positive attitude
Enthusiasm and urgency
Understand sorting

8. Make a List Warm Market (people you know) Don’t pre-judge
Contact everyone ASAP
Sort

9. We Sort Not Sell! Very Interested Want to think about it Not
90% of Your Time
10% of Your Time
0% of Your Time

10. Some Will / Some Won’t / So What
SW / SW / SW
NEXT
Some Will / Some Won’t / So What

11. Mastering the ACN
Compensation Plan

12. It will show you where to focus your efforts
Learn it
IT WILL MOTIVATE YOU
It will show you where to focus your efforts

13. 1st Major Component
Residual Income

14. Personal Residual Income

15. Compensation Plan – Personal Residual Income
You
1-10%
YOU
U.S. RESIDENTIAL
Phone Service
High-Speed Internet
Flash Wireless
XOOM Energy
Security & Automation
Television
1%-10%
U.S. BUSINESS
Phone Service
Flash Wireless
Payment Processing
XOOM Energy
Security & Automation
Television

16. Compensation Plan – Personal Residual Income
You
1-10%
YOU
1%-10%
CANADA RESIDENTIAL
ACN High-Speed Internet + Voice
XOOM Energy
Security & Automation
CANADA BUSINESS
ACN High-Speed Internet + Voice
XOOM Energy
Payment Processing
Security and Automation

17. 1%-10% That’s $1,440 annually in Personal Residual Income.
Compensation Plan – Personal Residual Income
You
1-10%
YOU
1%-10%
Points
Points
Points
60+ Points 1% 3% 5%
10%
Example
30 Services (totaling 60 points) X $40 X 10% and in this example you are earning
$120 per month
That’s $1,440 annually in Personal Residual Income.
The hypothetical used in this presentation are for illustrative purposes only and not meant to imply that they are typical. Success as an ACN Independent Business Owner is not guaranteed, but rather influenced by an individual’s specific efforts. Not all Independent Business Owners make a profit and no one can be guaranteed success as an ACN Independent Business Owner.

18. overriding Residual Income

19. Compensation Plan – OVERRIDING Residual Income
You
Level 1
Level 2
Level 3
Level 4
Level 5
Level 6
Level 7
1-10% ¼% ½% 3% 5% 8%
YOU 20
75 Personal
Customer Points 20 20
You need 75 Personal Customer Points to be QUALIFIED to receive residual income through all SEVEN levels

20. U.S. Services RESIDENTIAL BUSINESS Phone Service High Speed Internet
Flash Wireless
XOOM Energy
Security & Automation
Television
BUSINESS
Phone Service
Flash Wireless
Payment Processing
XOOM Energy
Security & Automation
Television

21. Canada Services RESIDENTIAL BUSINESS ACN High-Speed Internet + Voice
XOOM Energy
Security & Automation
BUSINESS
ACN High-Speed Internet + Voice
XOOM Energy
Payment Processing
Security & Automation

22. Customer Acquisition Bonuses
2nd Major Component
Customer Acquisition
Bonuses

23. ACN COMPENSATION PLAN Customer Acquisition Bonuses – CABs Paid Weekly
New Customers Acquired in the First 30 Days

24. Customer Qualified (CQ)
Compensation Plan
RVP Gold
RVP Platinum
ETL RD CQ
RVP
SVP
Customer Qualified (CQ)

25. Executive Team Leader (ETL)
Compensation Plan
RVP Gold
RVP Platinum
ETL RD CQ
RVP
SVP
Executive Team Leader (ETL)

26. Regional Director (RD)
Compensation Plan
RVP Gold
RVP Platinum
ETL RD CQ
RVP
SVP
Regional Director (RD)

27. Regional Vice President (RVP)
Compensation Plan
RVP Gold
RVP Platinum
ETL RD CQ
RVP
SVP
Regional Vice President (RVP)

28. Senior Vice President (SVP)
Compensation Plan
RVP Gold
RVP Platinum
ETL RD CQ
RVP
SVP
Senior Vice President (SVP)

29. Your Business is Growing You Get Paid More
Compensation Plan
RVP Gold
RVP Platinum
ETL RD CQ
RVP
SVP
Your Business is Growing
You Get Paid More

30. This is Your Business Plan
Compensation Plan
RVP Gold
RVP Platinum
ETL RD CQ
RVP
SVP
This is Your Business Plan

31. Customer Qualified (CQ) – Regional Director (RD)
Compensation Plan CQ
ETL RD
Customer Qualified (CQ) – Regional Director (RD)

32. Don’t Make Your Minimums Your Maximums
Compensation Plan CQ
ETL RD
Don’t Make Your Minimums Your Maximums

33. Compensation Plan CQ
ETL RD
A healthy business is more important than doing the bare minimums just to earn the next promotion or status!

34. 7 Customer Points CQ ETL RD
Compensation Plan CQ
ETL RD
To become Customer Qualified, you must have a minimum of
7 Customer Points
From at least 3 services.
Refer to ACN’s Compensation Plan for Complete Details.

35. Refer to ACN’s Compensation Plan for Complete Details.CQ
ETL RD
ETL
A minimum of 60 Personal Customer Points OR 15 Personal Customer Points plus 10 CQs in at least 3 legs CQ CQ CQ
Refer to ACN’s Compensation Plan for Complete Details.

36. Refer to ACN’s Compensation Plan for Complete Details.CQ
ETL RD
600
Customer
Points
Family
Friend
Family
Friend
RDs must maintain a minimum of 15 Customer Points and have a total of 600 Points in your Team (Personal and Downline). A maximum of 200 points per line count.
Refer to ACN’s Compensation Plan for Complete Details.

37. Customer Acquisition Bonuses
Compensation Plan CQ
ETL RD
Customer Acquisition Bonuses
CABs are paid when new IBOs become Customer Qualified within their first 30 days.

38. Open Line CABs Generational CABs CQ ETL RD Compensation Plan
Bonuses you earn when IBOs in your organization, who are not under an IBO that has reached the same earned position (or higher) that you have reached, acquire customers to become Customer Qualified within 30 days of their start date.
Bonuses you earn when IBOs in your organization, who are under an IBO that has reached the same earned position (or higher) that you have reached acquire customers to become Customer Qualified within 30 days of their start date.

39. Compensation Plan
ETL RD
$80
$280
ETL $0
ETL $200
RD $50
RD $0

40. Residual Income Beyond 7th Level
Compensation Plan
Regional Vice President
RVP, RVP Gold, RVP Platinum
Senior Vice President
Refer to ACN’s Compensation Plan and Monthly Bonus Promotions for full details.
Residual Income Beyond 7th Level
INCREASED Residual Income Beyond 7th Level
INCREASED Customer Acquisition Bonuses
Eligible for Retreat
Compensation is earned only when customers are acquired. CABs are bonuses earned weekly based on customers acquired by new IBOs within their first 30 days.
All position qualifications require a minimum amount of personal customers.
Success as an ACN IBO is not guaranteed, but rather influenced by an individual’s specific efforts. Individual results will vary.

41. CUSTOMER ACQUISITION

42. IBOs can jumpstart their business by becoming their own customers.
The key to long-term residual income comes down to one thing: customer acquisition
IBOs can jumpstart their business by becoming their own customers.

43. Customer Sources Yourself Prospects Who Do Not Become IBOs
Referrals and Everyone Else - Warm Market

44. Utilize Warm Market Those Who You Do Business With
“If you pay them $$$, they should be your customer”
Those Who Support Charities
Make A List - Memory Jogger

45. YOUR WARM MARKET 5 Minutes Use Scripts Process is Key
Fill it Out Using Your Why Analysis
Follow Up Next Day With Results

46. Script – Key Words
Favor
Help
Try
Urgency & Enthusiasm = SUCCESS

47. HUGE FAVOR? Can You Do Me a
IBOs are simply ASKING for a favor from someone they already know
It gives customers a worthwhile reason to make a change - they are helping a friend

48. Can You Do Me a Huge Favor?
“I just started my own business offering services we all use every day. If I could offer you a better value on any of the services you use such as wireless, TV, internet, gas and electricity, would you become one of my customers? It would mean a lot to me!”

49. Script Huge Favor to Ask You Share Your Why Need Your Help!
Took a Position…
Promotion
Fill Out Survey
Help Feed Children in Need
At End…If I Can Find You Value…

50. Customer - 3 Categories
10%
80%
10%
Sort, Don’t Sell

51. How to Handle Red Apples
Sign Up

52. How to Handle Green Apples
Answer the Question
Ask for the Favor

53. How to Handle Brown Apples
Move On

54. FREE SERVICE
APPROACH

55. 3 Easy Steps to Get Your Free Service:
FLASH WIRELESS Refer-a-Friend Program
For IBOs in the U.S.
Refer 5 Flash Wireless customers and get your wireless service FREE*!! Get 5, Get FREE! It’s that simple.
3 Easy Steps to Get Your Free Service:
Switch to Flash Wireless 1
Spread the word about Flash Wireless to folks you know 2
Help 5 or more friends and family members switch to Flash 3
Simply refer 5 other eligible customers (in addition to yourself) who sign up for the same service you have, and your service can be free* and you feed a child in need. It doesn’t get any simpler or more powerful than that.
*Excludes taxes and fees. Subject to terms and conditions. Applies to Monthly Recurring Charge only.

56. HOW CAN I GET MY FREE* SERVICE?
FLASH WIRELESS Refer-a-Friend Program
For Customers in the U.S.
Why pay for your Flash Wireless Service when you don’t have to?
Refer 5 Flash Wireless customers and get your wireless service FREE*!! Get 5, Get FREE! It’s that simple!
HOW CAN I GET MY FREE* SERVICE?
Switch to Flash Wireless
Spread the word about Flash Wireless to folks you know
Help 5 or more friends and family members switch to Flash, and get your service for FREE*!
Simply refer 5 other eligible customers (in addition to yourself) who sign up for the same service you have, and your service can be free* and you feed a child in need. It doesn’t get any simpler or more powerful than that.
*Excludes taxes and fees. Subject to terms and conditions. Applies to Monthly Recurring Charge only.

57. 3 Easy Steps to Get Your Free Service:
ACN Refer-a-Friend Program in Canada
For Canadian IBOs
Get 5, Get FREE!
Refer 5 friends to ACN High-Speed Internet or ACN High-Speed Internet + Home Phone and get your service for FREE*
3 Easy Steps to Get Your Free Service: 1
Spread the word about your service to folks you know 2
Help 5 or more friends and family make the switch to ACN 3
Switch to ACN High-Speed Internet or ACN High-Speed Internet + Home Phone
And voila…you get your FREE service month after month for as long as your referred customers stay with ACN!
*Excludes taxes and fees. Subject to terms and conditions. Applies to Monthly Recurring Charge only.

58. Open to All U.S. and Canada IBOs in XOOM Energy Markets
Offered by XOOM Energy LLC and XOOM Energy Canada ULC
Offered by ACN Opportunity, LLC and All Communications Network of Canada Co.
Open to All U.S. and Canada IBOs Who Are Not Existing XOOM Energy Residential Customers
Open to All U.S. and Canada IBOs in XOOM Energy Markets
Acquire 10 residential XOOM Gas customers and your residential XOOM Energy Gas service can be FREE!*
Acquire 10 residential XOOM Electric customers and your residential XOOM Energy Electric service can be FREE!*
Acquire 12 residential XOOM Electric customers and receive a BONUS equal to the average of your customers’ Electricity bills!
Acquire 12 residential XOOM Gas customers and receive a BONUS equal to the average of your customers’ Gas bills!
*Subject to terms and conditions. Payment on bill required. Promotion award applied through rebate reward card. Excludes taxes, surcharges, past due fees and any local utility charges.

59. CUSTOMER SURVEY APPROACH

60. Essential Services Survey
Available to All IBOs as part of the ACN Compass App!
Include iTunes and google play icons

61. Essential Services Survey – Simple To Use
Prospects can download the ACN Compass App and complete your personalized survey using your Business ID
Survey Link - Can also be sent via or text to potential customers through your ACN Compass App Contact Center
Simple to Complete - takes less than 5 minutes
Your Contact Center is automatically updated to reflect a new survey has been completed

62. Personalized Online Survey – Advantages
Saves Time
More Efficient for Customers & IBOs
Easy Access of All Survey Results in your Contact Center so IBOs Can Keep Track Of
Creates Confidence for New IBOs

63. CHARITY APPROACH

64. Creating a Better Tomorrow
By Helping End Childhood Hunger Right Here at Home

65. Our Contribution Comes
FROM ACQUIRING CUSTOMERS
When someone becomes a customer of an ACN Service, a child gets fed. And when customers pay their bills for select* ACN services each month, another child gets fed.
* Select services include ACN Digital Phone Service, ACN Local/Long Distance, ACN High Speed Internet and Flash Wireless (U.S. only)

66. POWERFUL PROGRAM This is a Help you acquire more customers
By appealing to people’s nobler motives
People buy emotionally, not logically
Supporting a great cause

67. Free* Service Approach Customer Survey Approach
Master an Approach
Free* Service Approach
*Excludes taxes and fees. Terms and conditions apply.
Customer Survey Approach
Charity Approach

68. TEAM
Building

69. We Sort Not Sell! Very Interested 10% Want to think about it 80% Not

70. How to Build Your Team Pique Interest Invite to a Presentation
Present the ACN Business
Acquire Customers

71. NEW IBOs Know Your Role Pique Interest and Invite Pique Interest
Invite to a Presentation
Present the ACN Business
Acquire Customers
New Independent Business Owners:
Pique Interest and Invite

72. EXPERIENCED IBOs Know Your Role Present and Acquire Pique Interest
Invite to a Presentation
Present the ACN Business
Acquire Customers
Experienced Independent Business Owners:
Present and Acquire

73. TYPES OF PRESENTATIONS:
Invite Prospect to a Presentation
TYPES OF PRESENTATIONS:
One on One / Two on One Presentations
Anywhere, Any time, Any place
You, Prospect and Presenter
In Home / PBR Presentation
BOM / Weekly Presentation

74. TYPES OF PRESENTATIONS:
Invite Prospect to a Presentation
TYPES OF PRESENTATIONS:
One on One / Two on One Presentations
In Home / PBR Presentation
Also called PBRs or Private Business Receptions
Most effective way to present the ACN Business
BOM / Weekly Presentation

75. Invite Prospect to a Presentation
SCHEDULE YOUR FIRST PBR / IN HOME PRESENTATION RIGHT AWAY
Pick a presentation date/time that works both for you and the presenter
Start piquing and inviting

76. The Basics… SW/SW/SW…Next Create a growing contact list/memory jogger
Don’t prejudge
Learn inviting scripts
Practice, practice, practice
Invite (have someone listen to you)
SW/SW/SW…Next

77. Tips Urgency and Excitement Fact Tell…Stories Sell
Be a great listener — speak less
Ask questions — find out their why
Be focused
Have excellent posture, vision and conviction

78. Edification
TRUST
You
Prospect
RESPECT
RESPECT
Expert

79. Piquing Interest Examples
SAMPLE INVITING SCRIPTS
Piquing Interest Examples
Are you looking at something outside of what you are currently doing?
Do you look at other ways of making money?
Are you open to diversifying your income?
Can I get your opinion about something?
Yes No
Questions

80. INVITE TO AN IN HOME PRESENTATION
Example 1
“I just saw something I’m very interested in. It may or may not be for you, however I’m having a few of my closest friends over to take a look at it. We’re getting together at (Time/Location). Would you do me a favor and stop by?”
Yes No
Questions

81. (Enthusiasm + Urgency = Great Results)
If They Ask Questions
“I was just introduced to it myself so I’d rather not try to explain it.You really need to see this in the same way I did. Based on our relationship, would you do me a favor and stop by to take a look?”
(Enthusiasm + Urgency = Great Results)

82. Remember…
Remember…
As a new IBO, you should only be piquing and inviting
Do not get into a question/answer session or try explaining anything
Let the presentation/experienced IBO present for you
Enthusiasm & Urgency = Great Results!
Look for the red apples: Sort — don’t sell!
Confirm all invited guests prior to the presentation

83. HAVE FUN! PBR/In Home Presentation Checklist MORE IMPORTANT…
Videos Ready & Tested
Phones off or on Silent
Kids in Bed/Babysitter
Animals Outside
SUCCESS from Home Magazine,1- 8 Overview, IBO Agreements or ACN Compass App
Customer Survey or ACN Compass App
Simple Snacks/No Alcohol
Cool Room Temperature
Upbeat Music (Before and After)
Sign In Sheet or ACN Compass App
MORE IMPORTANT…
HAVE FUN!

84. SORT GUESTS AFTER PRESENTATION
Role of the Host / Team Etiquette
Dress appropriately
Arrive early — before guests
Start on time — end on time
Welcome guests: Turn off cell phones, hold all questions until the end
Introduce guests to all other IBOs
Keep the mood upbeat and positive
Do NOT apologize for “no shows”
Edify the speaker
Sit through the presentation! Take notes!
Don’t interrupt the speaker
SORT GUESTS AFTER PRESENTATION

85. Sorting After Presentation
Are You Ready To Get Started?
Yes
Questions No
Sign up as an IBO
Promote Training!
Thank them!
Pencil in home meeting date
Sign up as a customer
Promote Saturday Training!
Magazine & ACN Compass App
Magazine & ACN Compass App
Get a referral!
ACN Compass App

86. How to answer most questions:
After the Presentation
How to answer most questions:
That’s a great question, idea, etc… All that will be covered in the training.
Get your prospects involved in training.
Your success depends on it!

87. Training Events

88. PROMOTING TRAINING EVENTS
WHAT are the Training Events? Everything is a Training Event!
Conference calls
3-way calls, 2-on-1 meetings, PBRs
Weekly BOMs, Regional Trainings
Leadership Trainings
Product Trainings
INTERNATIONAL TRAINING EVENTS

89. PROMOTING TRAINING EVENTS
WHY Promote Training Events?
Training Events help you build your team more effectively than working alone!

90. PROMOTING TRAINING EVENTS
WHY Promote Training Events?
Belief
Excitement
Action
Results

91. PROMOTING TRAINING EVENTS
HOW to Promote
Training Event highlight videos
Edification of speakers / trainers
Remind them of their WHY
Testimonials (tell stories, value)
FOL - Fear of Loss
Be NON-NEGOTIABLE