1. Communicating in a World of Diversity
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2. Learning Objectives
Discuss the challenges and opportunities of intercultural communication
Define culture and explain how it is learned
Define ethnocentrism and stereotyping, then give three suggestions for overcoming these limiting mindsets
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3. Learning Objectives
Explain the importance of recognizing cultural variations and list eight categories of cultural differences
Identify the steps you can take to improve your intercultural communication skills
List seven methods for writing clearly in multi-language business environments
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4. Communication in a Diverse World
The concept of diversity
Individual characteristics
Individual experiences
Intercultural communication
Cultural backgrounds
Cultural differences
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5. Opportunities in a Global Marketplace
Worldwide competition
Growth opportunities
Increased revenues
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6. Advantages of a Diverse Workforce
Connect with customers
Expand talent pool
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7. Challenges of Intercultural Communication
Motivating employees
Communicating with employees
Promoting harmony and cooperation
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8. Enhancing Sensitivity to Culture and Diversity
Understanding the concept of culture
Overcoming ethnocentrism and stereotyping
Accepting variations in a diverse world
Adapting to other business cultures
Adapting to U.S. business culture
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9. The Concept of Culture Shared system Priorities Attitudes Behaviors
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10. Characteristics of Cultures
Cultural assumptions
Automatic
Coherent
Complete
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11. Negative Cultural Attitudes
Ethnocentrism
Xenophobia
Stereotyping
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12. What is Cultural Pluralism?
Accepting multiple cultures
Avoiding assumptions
Avoiding judgments
Acknowledging distinctions
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13. Recognizing Variations in a Diverse World
Contextual
Legal and ethical
Social
Nonverbal
Age
Gender
Religion
Ability
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14. Cultural Context Decision-making practices Problem-solving techniques
Negotiating styles
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15. Legal and Ethical Behavior
Seek mutual ground
Withhold judgment
Send honest messages
Respect differences
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16. Social Behavior Differences
Work and success
Roles and status
Use of manners
Concepts of time
Future orientation
Openness and inclusiveness
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17. Nonverbal Differences
Greetings and touching
Personal space
Facial expressions
Eye contact
Posture
Formality
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18. Differences in Age Youth-oriented Senior-oriented Multi-generational
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19. Gender Differences Existing company cultures Communication styles
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20. Religious Differences
Personal beliefs
Workplace issues
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21. Ability Differences Assistive technologies Customers Colleagues
Employees
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22. Adapt to Other Cultures
Acknowledge your biases
Ignore the “Golden Rule”
Be tolerant, respectful, and flexible
Practice patience and keep a sense of humor
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23. U.S. Business Culture Individualism Equality
Privacy and personal space
Time and schedules
Religious beliefs
Communication styles
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24. Improving Intercultural Communication
Study other cultures and languages
Respect communication styles
Speak and write clearly
Listen carefully to others
Use interpreters or translators
Help others adapt to your culture
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25. Studying Other Cultures
Social customs
Clothing and food
Political patterns
Religion and social beliefs
Economics and business
Ethics, values, and laws
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26. Learning Languages Facilitate communication
Promote business relationships
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27. Respecting Communication Preferences
Degree of formality
Level of directness
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28. Writing Clearly Clear Language Transitional Elements Numbers and Dates
Humor and Culture
Conciseness
International Addresses
Slang, Jargon, or Idioms
Audience Expectations
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29. Speaking and Listening
Intercultural conversations
Speaking with others
Listening to others
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30. Translators or Interpreters
Human beings
Interpretation, cultural context, nonverbal cues
Computers
Translation, words and phrases, gist of the message
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31. Helping Others Adapt Business communication Offer useful advice
Simplify the process
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