1. The new Culture Club: building resilience from within
Jacinthe A Galpin, Chief Risk & Audit Officer, Department of Justice & Regulation

2. Why is culture important?
Culture is fabric. It is built up brick by brick, over time, with consistency, patience and encouragement. It outlasts any process.
Culture trumps strategy and leadership. A strategy only works when it is supported by the culture.
Companies with unsupportive cultures and poor strategic alignment underperform.
Organisational success comes, in part, from recognising the cultural attributes needed to succeed.

3. The science behind successful cultures
Behaviour
What guides behaviour? Rules? Values? What is the pressure to conform?

4. The science behind successful cultures
Behaviour
What guides behaviour? Rules? Values? What is the pressure to conform?
Meanings
How do systems of meanings guide behaviour? Are meanings shared / public or driven by personal interest?

5. Culture 1: CHAOS Common governance Independence Systems of control
SLEEP WALKER
CHAOS
Weak Governance Spirit

6. Culture 2: SLEEP WALKER Common governance Independence
Systems of control
SLEEP WALKER
CHAOS
Weak Governance Spirit

7. Culture 3: COMPLIER Common governance Independence Systems of control
SLEEP WALKER
CHAOS
Weak Governance Spirit

8. Culture 4: ENGAGED Common governance Independence Systems of control
COMPLIER
Independence
Systems of control
SLEEP WALKER
CHAOS
Weak Governance Spirit

9. Shifting culture
Define
Align
Manage

10. Shifting culture: Define
Evaluate your current culture and performance
Clarify your vision
Clarify values and expected behaviours
Define

11. Shifting culture: Align
Clarify strategic priorities
Engage your team in SMART goals
Clarify and track key measures
Align

12. Shifting culture: Manage
Maintain a management system for priorites and goals
Management of communication habits and routines
Build motivation throughout
Manage

13. Shifting culture: Manage
Maintain a management system for priorites and goals
Management of communication habits and routines
Build motivation throughout
Manage

14. Case Study: Justice & Regulation
Implementation of risk survey findings, increased focus on maturation of content, uplifted capability
Establishment of risk management capability framework and conduct of risk culture survey
2015
Establishment of centralised risk reporting and analytical tool
Work in progress
2014
Revamped policies, frameworks and tools
Half / Half between compliance / engaged
2013
Establishment of Risk and Audit Directorate
Largely compliance with some engaged business units
2012
Sleep walking with pockets of compliance
2011
Sleep walking with a touch of chaos

15. The new Culture Club: building resilience from within
Jacinthe A Galpin, Chief Risk & Audit Officer, Department of Justice & Regulation