1. Measuring What Matters — Localization Metrics and KPIs in Practice
Thursday, October 15, 2015, 1:30pm – 2:15pm
Presenters:
Jennifer Johnson - Autodesk
Daniel Sullivan - Tableau Software
Erik Vogt - Moravia
Host: Jennifer Johnson

2. Agenda Introductions Brief Definitions Focus Area – Framework
Focus Area – Language Quality
Focus Area – Business Data
Focus Area – KPIs and Dashboards
For each Focus Area, each presenter will respond, followed by a follow-up then open to questions from the audience. Estimate ~10 min each section

3. Brief Definitions
Data is a collection of facts and statistics collected together for reference or analysis
A metric is a collection of the same type of data
An indicator provides evidence that a certain condition exists or certain results have or have not occurred.

4. Focus Areas - Framework
What do you see as the primary benefit of identifying metrics and indicators?
What characteristics of data are critical to understanding metrics and indicators?
What are some of the risks or consequences of not understanding or controlling the data?

5. Focus Area – Language Quality
What are the advantages of monitoring language quality with metrics? What are some of the risks?
What metrics are best for monitoring language quality? How best to collect them?
What is missing from your current language quality framework that you would like to improve?

6. Focus Area – Business Data
What are the advantages of monitoring business performance with metrics? What are some of the risks?
What metrics are best for monitoring business performance? How best to collect them?
What is missing from your current business metrics framework that you would like to improve?

7. KPIs and Dashboards
What is a KPI, what is the value of a KPI and how does one go about selecting one?
What are the risks and benefits of KPIs?
What is a dashboard, how does it add value and how does one go about building one?
What are the risks and benefits of Dashboards?

9. Thank you!