1. Chapter 4
Settling Disputes

2. Conflict Conflict is a natural part of everyday life
Can be productive when managed responsibly!!
Most important questions isn’t whether there will be conflict in your life….but how will you handle it.

3. Disadvantages of going to Court to Settle Conflicts:
Time Consuming
Expensive
Anger and Bitterness

4. Informal Talk
The least invasive way to resolve conflict is an informal talk
Involves two people talking out the problem with no help from others
Ex:
Disagreement with parents, friends, teacher

5. Negotiation
Negotiation is when people try to resolve the conflict by reaching a solution that is acceptable to all
Is important because the skills involved in handling conflict responsibly are used everyday by people in all aspects of life
People hire attorneys in situations like auto accidents
Read negotiation paragraph on page 41
Look at Figure 4.1 and discuss all methods of dispute resolution. Refer back to 4.1 during each different method.
Homework/classwork prior to next slide: Read about the three phases of negotiation on pages 42.

6. 3 Phases of Negotiation Preparation Negotiation Post-negotiation
All parties should have a sincere interest in settling dispute
Identify issue causing the conflict
Consider issue from the other side
Identify two workable solutions to resolve problem
Negotiation
Work together to identify issue causing conflict
After identifying issues, parties should work together to create a list of possible solutions (Identify 2-3 most workable)
Repeat all points of the final agreement to be sure of understanding
Write down agreement and decide on consequences if broken
Post-negotiation
Make final decisions

7. Arbitration
Arbitration is when both parties agree to have a 3rd party listen to their arguments and make a decision for them
Decisions made by an arbitrator are legally binding
Common places to have an arbitration hearing:
Contract and Labor Management Disputes
International law cases

8. Mediation
Mediation is when a 3rd party helps the disputing parties talk about their problems and settle their differences
Mediators do not make decisions for the parties, they only help the settlement between them
Helps each party understand the other parties position.
Allows parties to air their feelings, avoid placing blame and concentrate on future relationship between the parties. Key issue is how they will work or live together after the mediation
As a class read FYI on page 43- Steps in a Typical Mediation- students will record steps and describe them in their notes.
Read paragraph on page 44 to see examples of medidation
Homework Problem 4.2

9. Court Action Lastly you could take court action
This is the last action one would take. Why do you think so?
Classwork problem 4.1