1. The EIONET NMC Helpdesk
Supporting your Data Delivery

2. The EIONET NMC Helpdesk
Supporting the EEA and EIONET since 1998
Starting out with CIRCA application, extended to other ReportNet tools
Located in Brussels (Zaventem)
Opening hours: 09:00 to 17:00 CET
Supported languages: English (Upon availability: Dutch, French, German, Danish, Greek, Spanish, Finnish, Swedish)
Average of 200 cases / month

3. The EIONET NMC Team Cendrine Bohets Erika Knihti Janko Kohler
Rene Eversen
Dirk Cuppens
Theocharis Panidis
Neil Ballard
Jan Colpaert

4. The EIONET NMC activities
Currently most of the ReportNet components are supported:
EIONET Directory (User account handling)
CDR or Central Data Repository (Art. 8 reporting a.o.)
ROD or Reporting Obligation Database
DD or Data Dictionary
CM or Content Monitoring tool
CHM tool
CIRCA
We act as SPOC: any EIONET related question you can send to us…
Technical issues / questions rather than content related matters

5. The NMC activities also include …
Delivering training sessions
Maintenance of Linux based CIRCA server and Zope application
Hosting and maintaining of our Portal: http//:nmc.eionet.europa.eu
FAQ Database
Writing of Documentation …

7. Art. 8 support: Account Creation
One account in the Directory is needed for logging on to all ReportNet tools, also CDR
The procedure :
Request for new user(s) creation is sent to the NMC Helpdesk
A new case is created for each new user to be created
The new user account is created according to the 5+3 format
The user is notified by mail of his new username and password “aa11bb” format
Case is put in solved status as soon as details are sent
Case is closed once confirmation is received from the user or after 5 days

8. Art. 8 support: Account Creation
Information required for account creation:
First Name
Surname
address
Optional information:
Organization
Phone / Fax number
Description
Title
URL
Excel Templates for multiple user creation are available…

9. Art. 8 support: Account Creation

10. Art. 8 support: Access Rights
Required access for Art. Reporting on CDR needs to be specified for each user:
Reporter:
Creates the actual reports and can release an envelope to the public
Auditor:
Can view unreleased envelopes
Client:
Can see documents where the access is limited - but only in released envelopes

12. Art. 8 support: Account Modification
User can update their details through the CIRCA application:
Go to
Click on sign in and give your username / password
Click on “Personal Information” in the footer of the page
Update your details or password
Changes will be replicated with max delay of 1 hour

14. The EIONET NMC Helpdesk details
Telephone:
Portal :
Open: 09:00 till 17:00 on working days
No question too small or big!

15. The EIONET NMC
Questions?
Thank you.