1. The Role of Company Culture in Advancing Road Safety
Kevin P. Wright, CRSP Corporate EHS Specialist, Canada
Paul Greco, PEng Director, Corporate EHS, Canada
October 13th, 2011

2. Spectra Energy Number of Employees, Approximately 5 500
Major Operations
US Transmission
Union Gas
Western Canada Transmission and Processing
50% ownership in DCP Midstream
Operational Facts
Natural gas operations include approximately 19,100 miles of transmission pipeline and 305 billion cubic feet (Bcf) of storage capacity in the United States and Canada.
Headquartered in Houston, Spectra Energy also has major offices in Waltham, Massachusetts; Calgary, Alberta; Chatham, Ontario; Denver, Colorado; Halifax, Nova Scotia; Midland, Texas; Nashville, Tennessee; Tulsa, Oklahoma; and Vancouver, British Columbia.
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3. Our Portfolio of Assets
Gas pipeline throughput:
4.1 Tcf
Transmission pipe:
19,100 mi
Gathering pipe:
63,800 mi
Distribution pipe:
40,600 mi
Storage capacity:
305 Bcf
Retail customers:
1.3 million
Sept. 12, 2011

4. The Role of Company Culture in Advancing Road Safety
Network of Employers for Traffic Safety
October 2011

5. Purpose
Describe the 2011Spectra Energy - Driver Safety Benchmarking Activity
Report on Cultural Findings

6. Excellent statistical report
Peeling the Onion!
NETS Benchmark Report
Excellent statistical report
Identifies common practices amongst different CPMM Groups
The Next Layer of the Onion?
How are their programs actually implemented and maintained?
What really drives their numbers down?
What is that company’s culture really like?

7. Benchmarking Scope NETS top performers Various industries
Various sizes and vehicle types
Focus of Discussion:
Programs
Training
Technology
Culture

8. Definition
CUL-TURE (noun)
the set of shared attitudes, values, goals, and practices that characterizes an institution or organization (

9. Cultural Foundations Strong Management System Structure
Documented Standard
Management Commitment
Roles & Responsibilities
Risk Assessment
Training & Competency
Vehicle Standards
Reporting & Investigations
Other Supporting Programs (ie; Observational Driving, Outreach, Intervention, etc.)

10. Cultural Foundations Management & Organizational Focus
Senior Leadership Engagement
Program Champions
Video Messaging
Written Communication
Involved in the Feedback Loop
Driver Safety Management Role

11. Cultural Foundations Identifiable Program
Building a connection with employees and community outreach participants
Branded Driver Safety Programs (moniker/logo)

12. Cultural Foundations Defined Accountabilities
Roles and Responsibilities detailed in writing
Expectations clearly identified
Expectations understood
“It’s the way we do business”

13. Cultural Foundations Goals & Assessment
Key performance indicators (KPI’s)
Driver Risk Assessment as part of overall performance
Annual review of the program
Key performance indicators such as: # of observational drives complete, # of observation reports reviewed by management
If you want to improve something, measure it!

14. Cultural Foundations Strong Culture of Caring Learning organization
Internal Programs that support the culture
Teen and family programs
Community support programs

15. Strong Management System Structure Internal Support Programs
Summary/Conclusion
Strong Management System Structure
Internal Support Programs
Feedback Loop
Personal Accountability
Culture change is a Journey

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