1. Beyond box ticking: engaging students as stakeholders
Richard Aird, Head of Customer Service
University of Stirling

2. The problem: Survey fatigue, risk to key surveys of institutional importance
The opportunity: Increase effectiveness of, and participation in, engagement

3. The solution: Student engagement working group
Institutional guidelines around student surveys (including protected semester)
Stakeholder engagement toolkit

4. Stakeholder Engagement Toolkit:

5. Stakeholder Engagement Toolkit:

6. Stakeholder Engagement Toolkit:
Key Features:
AA1000 Stakeholder Engagement Standards
Creation of local stakeholder hubs
Formal and informal methods of engagement
Feedback and action loops, with reporting
Tools – two-page ‘how-to’ and Stirling case studies

7. Implementation:
Developed by Information Services, currently being piloted across multiple service areas
Pilot approach feeding into Stirling case studies featured in tools
Student engagement working group approval for institutional roll-out
Informal roll-out in faculties and service areas according to demand
Official launch August 2018 – hard copies, digital assets, physical events and promotion

8. Outcomes: Student voices leading change
Reduced number of student surveys
Rising responses in key surveys
Linking engagement to survey findings
Increased participation; increased satisfaction with engagement
Greater partnership

9. Further Information:
Richard Aird – Head of Customer SE Toolkit : online August 2018 AA1000 SES :

10. Thank you