1. Listening to the Voices Of Residents Can you really hear them?
National Research Center, Inc.
Tom Miller, President
July 10, 2013

2. © 2013 National Research Center, Inc.

3. Including the Public Voice
Conversations
Newspaper write-ins
Informal
Council meetings
Budget hearings
Public Meetings
Focus groups
Interviews
Surveys
Assessments
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5. “ [Skeptics] thought we were an evil force which might lead the country straight to hell – or direct democracy, which they regarded as equally terrifying.”
George Gallup, 1957
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7. What do Americans think about…
Same sex unions?
Sending troops to Syria?
The job the President is doing?
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8. What do Americans think about…
Their local government services?
The quality of their community life?
Priorities in their communities?
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9. Surveys on The Rise
600
2010 60
1990
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10. Survey Purposes Community Government Participation Quality Importance
Priorities
Participation
Opportunities
Needs
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11. Service Rating* Benchmark
Fire 85
Police 80
Parks 77
Recreation 75
Library 70
Trash haul
Water 65
Street Repair 55
Econ Devel 52
Land Use Plan 40
Code Enforcement 20
* % Excellent + Good
© 2013 National Research Center, Inc.

12. Education and Enrichment Natural Environment
Safety
Mobility
Education and Enrichment
Natural Environment
Livability of Community Overall
Community Engagement
Built Environment
Recreation and Wellness
Economy
© 2013 National Research Center, Inc.

13. Comparison to Benchmark
Overall Quality of Life
Community
Values
Mobility
Safety
Education and enrichment
Natural Environment
Built Environment
Community Engagement
Recreation and Wellness
Economy
Legend
Comparison to Benchmark
Above
Similar
Below
Driver

14. The Right Collaboration
Community Decisions
Elected officials
Residents
City Staff
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15. Comments-Questions?
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16. Contact Information
Tom Miller
National Research Center, Inc.
2955 Valmont Road
Boulder, CO 80301
© 2013 National Research Center, Inc.