1. C e r t i f i c a t i o n C e n t r a l
Hello and welcome to NAHAM’s new Certification Central! We hope this step-by-step guide will make our new registration process as clear as possible.
Registering for the CHAA & CHAM Examinations: A Step-by-Step Guide
Presented by: Elizabeth Reason, CHAM

2. Welcome to NAHAM’s C e r t i f i c a t i o n C e n t r a l!
Whether you are registering for the first time or are a returning participant, thank you for your interest in our professional credential program Before you register for any examination administration period, PLEASE REMEMBER: it is the responsibility of the applicant to read the entire Candidate Guide to Certification before submitting their application.
Thank you for your interest in the NAHAM Credential Program! Please remember it is the responsibility of the applicant to read the entire contents of the Candidate Guide to Certification before submitting their application. The Guide is available by visiting and clicking on “Certification”.

3. Quick Reminders… Please read the following carefully
It is the responsibility of the candidate to know all deadlines associated with the certification process. Late registrations are not accepted. Your examination date may be any day during one of the four examination administration periods of January, April, July and October.
NAHAM does not offer specific testing dates within the examination periods; it is a date chosen by you and your proctor.
It is the responsibility of the candidate to identify and confirm a qualified proctor. NAHAM does not arrange proctors for examination candidates. Contact your Regional Delegate if you can't identify a proctor.
NAHAM offers the paper/pencil examination only at our Annual Educational Conference and for those qualifying under ADA.
It is the responsibility of the certificant to understand the requirements associated with the maintenance of their credential as well as the applicable deadlines in order to keep their certification active.
Holding the CHAM or CHAA credential does not convey membership in NAHAM.  We invite non- member certificants to learn more about Active and Associate membership in NAHAM by clicking here.
Please review these important reminders from NAHAM before signing up for the CHAA and CHAM Examinations.

4. Registering for the Exam…

5. On your first visit to Certification Central, you will be prompted to create a username and password. (Note: If you are already a NAHAM member, use your NAHAM log-in to sign into Certification Central as well). You will use your log-in credentials each time you do anything with your certification, as it logs you into your personal dashboard. After logging in, your dashboard will appear:
First time? Log in here
If you are not a member of NAHAM and this is your first visit to Certification Central, you will be prompted to create a username and password. Members may use their membership log-on information to log in to Certification Central.

6. Navigating your Home Page…
You are able to edit your personal information at any time by logging in to your dashboard.
Edit your personal info by clicking here
Communication from NAHAM regarding exam status, etc. will be located here
Your application home is where all of your personal information is stored; any communication with NAHAM, credentials earned and/or renewed as well as outstanding payments and application(s). Click “start a new application” to continue.
Start application here

7. Choose an examination… If you are planning to take both examinations during the same administration period, you will need to complete and submit two separate applications.
Choose an exam here
Please select your exam you wish to take for the upcoming testing administration period.

8. Your examination administration period, application type, fee and due date will then appear on for you to confirm.
Your examination administration period, application type, fee and due date will then appear for you to confirm.

9. Your Application Dashboard
Your dashboard is the “hub” of your personal certification central. Using your personal dashboard, you can:
- “Chat” directly with a NAHAM representative - View your application status - Make a payment
See all previous communications and applications you have with NAHAM
Review previous tests dates and scores
Maintain Certification
Your application dashboard is specific to both your outstanding and submitted examination applications.

10. Your Application Dashboard
Communication with NAHAM
Your dashboard shows your application ID as well as where your current examination application stands in the system. You may start and stop this process, however must have the application fully submitted by the examination period deadline.
Application status

11. Filling out your application…
For the next two pages (and in order for you to fully submit your application), you will need to provide us your proctor’s contact information, be able to answer “yes” to all examination eligibility requirements and submit full payment.
If you are unsure of your proctor information, you may log in at another time to complete the application as long as it is before the examination administration period’s application submission deadline.
Please remember: in order for you to fully submit your application, you will need to provide us your proctor’s contact information, be able to answer “yes” to all examination eligibility requirements and submit full payment. If you are unsure of your proctor information, you may log in at another time to complete the application as long as it is before the examination administration period’s application submission deadline.

12. Proctor Information Page
Please fill out proctor information here.

13. You must be able to answer “yes” to all examination eligibility requirements. 10% of NAHAM Applicants are audited on this criteria.
If you are unable to answer “yes” to all of these questions, you will not qualify to take the examination (with the exception of community colleges with tracks directly into the Patient Access field).

14. Forms of Payment…
Forms of Payment.

15. Instant Payment… To complete your application, you may submit application fee by electronic check or credit card.
Discount voucher codes are given to re-take candidates only. They will be ed out once the examination window is complete
To complete your application fully, you may submit fee by e-check or credit card.

16. Check Payment…
Paying by check has never been easier; simply print your invoice and mail to NAHAM with your payment. Once payment is received your study guide will available via your dashboard inbox!
You may also pay by check as well. If you choose to do this, please click “print invoice” and send this along with your payment to NAHAM.

17. Questions? Comments?
Thank you for viewing our tutorial on our new Certification Central! We hope that you found this a helpful navigation tool through NAHAM’s new and personalized certification process.
If at any point you have questions regarding your eligibility, payment or proctor, you may contact NAHAM using the icons located at the bottom of each screen.
We also welcome any feedback on your personalized certification experience!
Thank you for viewing our tutorial on our new Certification Central! We hope that you found this a helpful navigation tool through NAHAM’s new and personalized certification process. If at any point you have questions regarding your eligibility, payment or proctor, you may contact NAHAM using the icons located at the bottom of each screen.
As always, please feel free to contact us at (202) or