1. How To Write E-Mails, Memos & Letters

2. Effective Communication (E-mails & Memos)
Exchanging messages within organizations
Achieves goal when well-written
Enhance image of company

3. Effective Communication (Letters)
Necessary for permanent record
Confidentiality
Formality & Sensitivity
Delivers persuasive & well-considered messages

4. E-Mail, Memo & Letter Subject
Should address ONE subject
Informative subject line
Purpose
Be specific
Subject: Question about new sales procedure

5. E-mail, Memo & Letter Structure
Opening : Main idea
Body : Explain topic + use of data
Closing :
Action Information
Summary & Closing thought

6. E-Mail, Memo & Letter Address
Write the CORRECT address
Letter: Clearly written at the top
John Smith
5555 Communication Street
Montreal, QC A1B 2C3

7. E-Mail, Memo & Letter Content
Clean
Precise
Avoid redundant information
Get to the point!

8. E-Mail, Memo & Letter Format Keep layout clean!
Date
Address
Salutation
Opening
Body
Closing
To:
From:
Subject:
Cc:
Opening
Body
Closing
Memo
Date
To:
From:
Subject:
Opening
Body
Closing

9. E-Mail, Memo & Letter Writing
Check spelling mistakes
Verify grammar
Correct writing = Professionalism

10. Important for E-mails Use a professional address Avoid “@hotmail.com”
Use or

11. E-Mail, Memo & Letter Ending
Letter : signature is required
Name + contact information
Use key words :
Sincerely yours
Respectfully yours

12. For more information on E-Mails, Memos & Letters
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