1. Welcome to the RM Technical Seminar

2. At today's seminar we have: 10 Technical presentations News on RM products Apple, Real, D-Link, Veritas, RMD People in the same role as you RM staff Welcome

3. Connect Advance News Microsoft Virtual PC for Community Connect 3 Enables programming software e.g. Visual Studio/Basic to be used in secure environment Available from July 2005 More information on www.rm.comwww.rm.com New bonded ADSL Internet connection service Up to 4Mb downstream/512Kbps upstream Inappropriate material automatically filtered by RM SafetyNet

4. Connect Advance News Virtual CD v7 Supports creation/burning of ISO images Converts images of external formats e.g. Nero Upgrade available Autumn 2005 Support for v4 available for at least 18 months Microsoft Installer (MSI) & Software Installation List Info & advice on applications used on CC3 Currently includes 868 titles! Available in PDF or Excel format Downloadable from Applications Portal

5. Connect Advance News RM Auditor 1.2 - includes Ability to load balance Auditor components Updates & hotfixes for 1.17 Free to existing Auditor customers v1.2 required for future reports/modules e.g. Internet auditing Licence monitoring Simultaneous/failed logon reports Upgrade to 1.2 requires existing database to be purged

6. Connect Advance News Load balancing Series of guides to load balance multi-server networks Released over next few months Longer term: allow all roles/services to be transferred - enabling replacement of RDC server hardware Network Performance Enhancements Reduce station boot times with RM Station Tidy Improves management of cached workstation profiles Available now Results from trials/research shows a very positive impact on boot & logon times Complete list of enhancements: NWS194150

7. Network Software Updates New software update naming system for Community Connect 3 networks Greater clarity on what each update is designed for Consistent with Microsoft software update taxonomy New folder structure within CC3 Knowledge Library

8. Network Software Updates

9. Software Update folder now live Ensure you apply Critical & Security Updates (if nothing else) Further information available from Support Online: TEC90813 Further changes planned Use of this new classification for all RM software updates (not just CC3) Longer term: automated web delivery of software updates

10. Network Software Updates RM Service Releases No SR planned for Summer 05 SR5 likely to be Spring 06 SR4 (released June 04) is the latest platform Required for all new network products, updates, upgrades, hotfixes.

11. JanFebMar Ap r Ma y JunJulAugSepOct No v Dec Spring / SummerAutumn / Winter2006 Networks Roadmap Update Network performance enhancements Windows XP SP2 for CC3 Virus Protect 3 CC/2.4/WB Exchange 2003 for CC3 inc Virus Protect for Exchange MS Virtual PC for CC3 Window Box – XPSP 2 & Early Years version CC3.1 upgrade to Windows 2003 Server Wise Package Studio for CC3 New RM Logon & Authentication Windows 2003 SP1/R2 Auditor module: Internet Auditing Auditor 1.2 Completed Project Release for active/planned project Proposed project – release Spring 06 or later ACL Detective v2 RDC Migration Service Roll out Window Box 9.7 (standalone) RM Tutor 3 CC3 Network Attached Storage device Veritas Backup Exec 10 for CC3 Microsoft Longhorn Desktop Window Box 9.7 (CC3) Auditor module: licence report/simultaneous logons CC3 SR5 Calendars for RM EasyMail Plus Virtual CD v7 Outbound Video Streaming IFL Web Hosting Upgrade Upgrade to Auditor 1.2

12. JanFebMar Ap r Ma y JunJulAugSepOct No v Dec Autumn / Spring TermSummer / Autumn Term2006 Networks Roadmap Update Network performance enhancements Windows XP SP2 for CC3 Virus Protect 3 CC/2.4/WB Exchange 2003 for CC3 inc Virus Protect for Exchange MS Virtual PC for CC3 Window Box – XPSP 2 & Early Years version CC3 Universal CC3.1 upgrade to Windows 2003 Server Wise Package Studio for CC3 New RM Logon & Authentication Windows 2003 SP1/R2 Auditor module: Internet Auditing Auditor 1.2 inc upgrade Completed Project Release for active/planned project Proposed project – release Spring 06 or later ACL Detective v2 RDC Migration Service Roll out Window Box 9.7 (standalone) RM Tutor 3 CC3 Network Attached Storage device Veritas Backup Exec 10 for CC3 Microsoft Longhorn Desktop Window Box 9.7 (CC3) Auditor module: licence report/simultaneous logons CC3 SR5 Calendars for RM EasyMail Plus Virtual CD v7 Outbound Video Streaming IFL Web Hosting Upgrade

13. RM One Won the Education Resources Award for UK Innovation category. Now available with: Low-profile soundcard for Music suites. AMD Sempron® processors if you prefer. Soon to be available with: Tri-mode low-profile Wireless for use in non-cable- networked rooms.

14. Sneak preview! Due to launch mid-September 05

15. New! Hard Glass, Height Adjust LCD Hard Glass Screen Ideal for the School environment, the screen is durable, easy to clean and protects against accidental damage caused by finger nails and pens. Height Adjustable At last a monitor that can be suited to every user! The height adjust feature means there is no longer a need to create a DIY solution stacking your monitor on unstable books. Kensington Lock Compliant Fantastic for Open Access areas, the Kensington Lock capability provides peace of mind through a industry standard security format. Internal Power Supply RM understands the need for simple, hassle-free hardware, as a result of this the new LCD monitor includes an internal power supply. Pivoting Features The new Monitor provides flexibility by including pivoting software to enable the screen to be used in either a landscape or portrait format

16. Tablet PCs Free software pack to be preinstalled on all new Tablet PCs. This will include: A quick start guide to using the Tablet PC written specifically for Education Full version of Microsoft Office OneNote 2003 The new Microsoft Tablet PC Experience Pack

17. The RM Ekko Easy to use -Easy integration with Microsoft Windows XP Flexible -Allowing quick connection and transfer of ownership in multi- user scenarios. Intuitive -Once the RM Ekko is set up, it requires little maintenance and is easy to use The RM Ekko allows quick access to projectors over the network.

18. Support Services – RM Certified Professional Programme Developed to recognise and reward ICT excellence. Assesses knowledge of Community Connect 3 in an educational environment. Level 1 available now, Level 2 to follow. Provides ICT Professionals with: A proven technical achievement and level of ability. Employer and peer recognition. Continuing Professional Development. Some of you may be sitting the exam today!

19. Support Services – RM Communities A new meeting place for you to: Discuss RM products and services Meet your peers and share professional interests and challenges Seek support from your peers for products that RM dont support Over 1000 registered users Communities.rm.com

20. Support Services – Customer Profiles Some of you told us of your frustrations with: repeating information each time you interact with RM having no way to tell us about how your network is developing Customer Profiles allows you to tell us about: your technical experience (including RM certification!) - which only you and RM can see your network - which your colleagues can access and contribute to Available to all Network Support and WindowBox customer

21. Support Services – RM Training The value of Continuing Professional Development New limited availability workshops: Summer Bootcamp Training RM Auditor Type Manager What do you want from training? Help us to understand your training needs

22. Support Services – Awards For the second year running, we have been recognised as one of the Ten Best Web Support Sites in the world by Association of Support Professionals. This ranks us alongside companies like Cisco and Microsoft Your input and feedback has been fundamental to the development of this service – thank you!

23. Support Services 16,000 establishments call each year 25,000 calls each month 85,000 knowledge articles viewed each week 5,000 training days per year 33,000 email bulletin subscriptions Top 3 finalist in the 2005 UK Help Desk Support Excellence Team Award Recognised as one of the Ten Best Web Support Sites in the world by Association of Support Professionals for the second year running

24. Support Services – Awards We were also a top 3 finalist in the HDIs 2005 UK Help Desk Support Excellence Team Award We will use this experience to highlight areas where we can improve, but your direct feedback is more important to us than award nominations!

25. Introduction 10:00 Digital Sound Server Technologies Application Integration 11:00 Coffee 11:30 9:30 RM Auditor Supporting Education Advanced Application Integration Lunch12:30 Managing a Helpdesk Masterclass EssentialsDigital Photography 1:30 Tea2:30 Apple 3:00 Todays schedule

26. RM ESI Pictures of India office UK based offices and staff increased Wholly owned, not outsourced

27. Chris Evans and David Bate Server Technologies RM Auditor Managing a helpdesk Networks 1

28. l Hardware oriented session l Processors, memory, mainboards and disks l Resilience, reliability and performance of servers l The latest RM Server Platforms Server Technologies

29. How to use RM Auditor to collect data relating to network activity Presenting this data using a variety of reports Using the data to make informed network management decisions RM Auditor

30. Steps to set up/improve helpdesk management Becta FITS guidelines Customer and RM call logging examples Managing a helpdesk

31. Chris Day and James Tebworth Application Integration Advanced Application Integration Masterclass Essentials Networks 2

32. l An introduction to the deployment of applications l How Community Connect 3's tools can help you l Advice on common problems Application Integration

33. l A detailed examination of the Windows Installer (MSI) format l Exploring the third-party tools which we can use to repackage MSIs l Details on how to deal with difficult installations l A forensic examination of Windows components Advanced Application Troubleshooting and Management

34. Individual topics from Community Connect 3 masterclasss including: Workstation build and trouble shooting FSMO roles Load balancing large networks Tips for Resource management Masterclass Essentials

35. David Bate, James Tebworth, Chris Day Digital Sound Supporting Education Digital Photography General Technologies

36. - High profile area - "Music Manifesto" - Popular leisure activity; relatively unpopular school subject - Inclusion: how can technology create opportunities in music and across the curriculum - Working with hardware and software to be creative with sound Digital Sound

37. A look at where we are with ICT in education How student expectations have increased and how can we maintain engagement Sneak preview at the forthcoming RM Mobile One and Kaleidos Portal + Embracing technology in the classroom Supporting Education

38. A practical session looking at both hardware and software Demonstration of image editing techniques with common software tools Discussion of the many curriculum applications of digital imaging Digital Photography

39. Apple A practical look at creating music with Apple Technologies

40. Introduction 10:00 Digital Sound Server Technologies Application Integration 11:00 Coffee 11:30 9:30 RM Auditor Supporting Education Advanced Application Integration Lunch12:30 Managing a Helpdesk Masterclass EssentialsDigital Photography 1:30 Tea2:30 Apple 3:00 Enjoy the day!