1. Perkins
September 2014

2. Agenda IT Background and Introductions IT Department Overview
Key Perkins-wide Technology Projects
Educational Program Technology Projects
Secondary Technology Survey Results
Ask Howe
What’s Next
Open Discussion
12/31/2018

3. IT Background and Introductions
IT Department expanded responsibilities adding Web and AT in fall 2013
Goals of IT Department are to:
Deliver high-quality of service
Collaborate with all programs—understand what programs do and what they need
Implement and maintain technology in collaboration with all programs
Establish consistency and standards as appropriate (one size does not always fit all)
Innovate and communicate (today)
12/31/2018

4. IT Department Overview
Helpdesk supports users and office and classroom technology
Operations Team manages network, phones, servers, storage, etc.
Web Team develops and supports websites/social media
Applications Team develops and supports solutions (including training)
Assistive Technology works with Ed Program Liaisons
12/31/2018

5. IT by the Numbers Network User Accounts--800 Desktops and Laptops--750
iPads--200
Cell phones--110
Wireless Access Points--140
Perkins websites--22
Active Projects--40
Helpdesk Tickets completed per day--20
12/31/2018

6. Perkins-wide Technology Projects
New HR/Payroll/Time and Attendance system
Online time reporting, employee self service, workflow, reduce paper
Perkins.org Redesign
Updated design, freshen content
IT and AT Asset Inventory
Understand what’s in use, improve processes for refresh
IT Security improvements
Protect and secure data, information; increase staff awareness
Disaster Recovery Plan
Prepare for the worst, be ready to keep things running
12/31/2018

7. Educational Programs Projects
Collaborate on New Tools
Website for families of students
System to track Residential Program information
Modernize Existing Systems
Improve system for Admissions and Evaluations
Overhaul Community Programs application
Improve Student Job Tracking application
Continuous Improvement
Analysis of all Ed Programs systems to determine what’s working/could be improved
12/31/2018

8. Secondary Technology Survey
Thanks for your responses (17)
Technology Challenges
Speed (Ask Howe response time)
Need new tools (Fax via , Portable Smartboard)
Training (AT and IT) on Technology
Access to data (student, family)
Collaboration among staff around student data
12/31/2018

9. Secondary Technology Survey
Ideas to Better Leverage Technology
Sharing student data
Online forms vs. print and
More in-service training on iPad apps
12/31/2018

10. Secondary Technology Survey
What Works Well/Could be Improved?
Better, more use of Grousbeck Center
Improved video and data sharing
More access to update PCs
Various related to Ask Howe
Experience?
Better systems for student information
Virtual classrooms
12/31/2018

11. Ask Howe—Lessons Learned
Ask Howe has been live since February
Ask Howe was developed in response to a staff survey regarding improved communictions
Available from anywhere on any device
Response time is not like a public website
s with links save on storage, provide people with a place where content is easy to find later
Feedback is welcome and used
12/31/2018

12. Ask Howe—Another Tool Resource 589 Event 536 Group Event 323
Group Post 240
How Do I...? 81
Announcement 67
Group 48
Bulletin Board Post 33
Perkins Perks 28
Video 15
Gallery 11
Campus Updates 5
Grand Total
David’s (One Year)
4,500 Saved s
8,000 Sent s
7,000 Deleted s
12/31/2018

13. What’s Next?
Establish a regular dialog with Ed Program leadership and staff regarding opportunities to better use technology
Establish a Perkins Technology Committee to prioritize
Share experiences/lessons learned
12/31/2018

14. Open Discussion
Thank You
12/31/2018