1. FY19 Controller Call Series
The presentation will begin momentarily
Welcome to the FY18 Controller Call Series.
this call series –
*created by unit controllers and supported by Finance to review topics and inform the Controller Network about timely topics that impact the controller role.
I am CS, w/ Financial Shared Services (FSS), coordinator of the CN call series, and your host for today.
To anyone new to Network - *Welcome to this call series.
To invite others from your team to the network, send me an to add to the DL, or simply forward invites for topics that impact team roles.
November 2018

2. Safety Moment (Jill Helms) Client Services Mailbox (Suzanne Burns)
Unit Fund Risk Reduction (Anthony Priore)
Credit & Collections (Brad Hamman)
Questions
Today’s call is the second of two Unit Controller Calls for the month of November. The content of both calls is the same.
Please use the chat, or conversation, function at the lower left of the Skype screen, to ask questions as we proceed through the agenda.
We will pause for your questions between each topic and also at the end of the presentation.
Unit Controller Call November 2018

3. Safety Moment: Safe Winter Walking
As employees of Sodexo, no matter what level, you are expected to personally demonstrate your commitment to improving our health and safety culture. Our goal is zero accidents. A Safety Moment during every meeting will demonstrate the importance of the health and safety culture at Sodexo.

4. Safe Winter Walking
Ice, slush, and snow can lead to slips, trips, and injuries.
The following tips can reduce your odds of getting hurt:
Wear the right footwear:
Insulated boots, shoes with good treat
Avoid plastic and leather soles
If necessary, wear ice cleats or crampons.
Take shorter, slower steps.
Use the railing when going up or down stairs.
Be careful getting in and out of vehicles.
When entering buildings remove snow and ice from your shoes to
prevent wet, slippery areas.
Watch where you are going. Walk on clear walkways or sidewalks.
Keep your hands and arms free for balance or protection.
Remove hazards, such as water on floors and snow on sidewalks,
immediately.
Safety Moment

5. Client Services Mailbox Controller Call
November 2018
Suzanne Burns, SR MGR Accounting -This presentation will discuss a new address that will be used to reach the Client Services department.

6. Current Client Services Mailbox Addresses
Client Services Mailbox Address as of 11/12/18
Subject Line
Client Services Mailbox for Brands
Questions and Answers
We are going to discuss the current Client Services mailbox addresses, our new address as of November 12th, helpful information to put in your subject line, use of the Brands address, and answer any questions you may have.

7. Current Client Services Mailbox Addresses
Noram BSC Client Services-Canada
USA BSC Client Services BI Market
USA BSC Client Services Campus Services
USA BSC Client Services Healthcare Market
USA BSC Client Services School Services
When the Client Services department was created in FY 2011, the Outlook capacity required separate mailboxes to handle the volume of messages, as we typically receive around 7,000 s in total to these mailboxes, each month. So, we created 5 mailboxes which were organized by Segment.
If you look them up in the Outlook Global search, they are:
Noram BSC Client Services-Canada,
USA BSC Client Services BI Market,
USA BSC Client Services Campus Services,
USA BSC Client Services Healthcare Market, and
USA BSC Client Services School Services.

8. Client Services Mailbox Address as of 11/12/18
Effective Monday, November 12, 2018:
NORAm Client Accounting
We have heard that it is confusing having so many Client Services addresses, so, that we can better serve you and you can better serve your clients, we are switching from using the individual segment mailboxes to one central mailbox.
The new mailbox was activated on Monday, November 12, 2018.
The mailbox address is or Noram Client Accounting when you search in the Outlook Global address book.
The Segment mailboxes that you are used to using, are still available and if you use this address, your message will be forwarded to our new client accounting mailbox. You receive an automatic reply asking you to use our new address for future correspondence.
The segment mailboxes will remain active through the end of the calendar year. But we ask you to please use the new Client Accounting address going forward.
This information has been published in SodexoNet, (US and Canada), and will be published in the Sodexo e-Bulletin.

9. Subject Line
One tip that we would like to pass along, is to help Client Services efficiently review your s, we ask that you always put the 8-Digit Cost Center number for the location that you’re ing about in the Subject Line of your . If you’re message relates to multiple Sub-Units or different Client Cost Centers, you can put one Cost Center number in the Subject and list out in the the rest of the related Cost Centers.
You can also add the Unit Name and/or short text of what the is about. For example: Christopher College – – Inventory Adjustment
This will help us in the distribution of your , which will in turn, speed up time it takes to get back to you.

10. Client Services Mailbox for Brands
NORAm Client Accounting
There is one additional Client Services box/address that I would like to make you aware of, that was set up earlier this year. It is named Noram Client Accounting Brands.
This address should only be used for subjects pertaining to Brands questions/follow-up. An example of the messages that should be sent to this address are ones related to Brand royalties, Brand Set-ups and Franchise agreements.
This Brands correspondence should be sent to the following address:
or Noram Client Accounting Brands when you search in the Outlook Global address book.

11. Unit Fund Risk Reduction Controller Call
November 2018
Anthony Priori – SR MGR Accounting

12. Unit Fund Risk Reduction
NORAM Unit Fund ledger balance $7MM
Ensure cash efficiency of unit funds by referencing AF
Reducing cash is a global trend and not just a Sodexo trend
Credit card payments have a growing market share
Key benefits for Sodexo teams!
Less work with cash on-site:
Daily reconciliations, reconciliation of money transfers, counting and follow up of unit funds, handling of cash over/shorts, ordering and handling of change, reporting cash revenue, documentation...
Less fraud and theft for Sodexo
Hygiene risk with handling of cash
Safer working environment: decreasing risk of external robbery / theft

13. Credit & Collections November 2018
Brad Hamman, DIR Credit & Collections
Confidential and proprietary to Sodexo. Do not share or post without proper consent.

14. DSO moving to Global Calculation
DSO is the average number of days that receivables remain outstanding before they are collected Historically, within North America, we have measured DSO under two separate methodologies: Global: Utilized for all upstream reporting and FY18 AIP calculations. Manually calculated and not available through E=Vision North America: Utilized for all downstream reporting and calculated in SAP. Statistically posted and available via E=Vision The key differences in calculations are as follows: The North America calculation includes a reserve for bad debt, which is excluded from Global calculation
Additionally, North America’s calculation includes “Other Operating Receivables,” primarily Notes Receivable, which is also excluded from the Global calculation

15. Credit & Collections AT-A-GLANCE
Why focus on Collections?
Monitoring and collecting AR helps to improve the Quality of Life for our operators by identifying and resolving issues timely – plus it just makes good business sense You work too hard to do it for nothing! You earned it, go get it.
Timely AR collections demonstrates responsible oversight for Cash Flow from all levels of management – and is a key measure of Sodexo’s financial effectiveness and success Improve cash flow = Improve Days Sales Outstanding (DSO)
Credit & Collections is part of SIMPLIFY – a campaign that highlights initiatives that improve your Quality of Life at work.
Bill it and Bank It By Q1 Close!
11/30/2018
New Standard for
Managing Receivables
Training and Resources
We want to hear from you!
Review your Open Accounts Receivable at the AR Dashboard
Document AR action plans in E=Business Review
Review Collection Tips and FAQs
Visit the Collection Tips page on Sodexo Net (keyword: Collection Tips)
New Credit and Collections team

16. ALERT: Q1 Deadline for AR Collections Friday November 30th 12:00 EST
COLLECT IT!
ALERT: Q1 Deadline for AR Collections
AR Payments Must Be Deposited in the Lockbox by Noon (EST) Friday on Nov 30th
Method of Payment – Electronic payment (ACH) 
ACH clear via the Federal Reserve clearinghouse in 1 to 2 business days.
They are not guaranteed to clear overnight.
Weds, November 28th
Determine with client AP whether their bank ACH is 1 or 2 day processing. If 2 day, it must be processed with a value date of Nov 28th by 3 PM EST
Thursday, November 29th
If 1 day, it must be processed with a value date of Nov 29th by 3 PM EST
Friday November 30th 12:00 EST
** Corporate AR and Treasury will attempt to make alternative arrangements for large AR Payments on a best efforts basis Call BSC AR at Option 2, Option 2

17. COLLECT IT! Method of Payment - Checks
ALERT: Q1 Deadline for AR Collections
AR Payments Must Be Deposited in the Lockbox by Noon (EST) Friday on Nov 30th
Method of Payment - Checks
Tues/Weds, November 27th and 28th
AR Payments over $2,500
Overnight checks to the Pittsburgh, PA lockbox
Sodexo Inc. & Affiliates
Attn:
500 Ross St
Pittsburgh PA
Thursday, November 29th
Overnight checks to the Pittsburgh, PA lockbox; UPS: Select Next Day Air Early delivery
Thursday, November 29Th thru Friday November 30th 12:00 EST
AR Payments over $100,000
Call BSC AR at Option 2, Option 2
** Corporate AR and Treasury will attempt to make alternative arrangements for large AR Payments on a best efforts basis.

18. SHARE - WE WANT TO HEAR FROM YOU
Technical issues: Help Desk and follow the prompts to E=Vision dashboard
Functional Issues: Help Desk and follow the prompts to E=Vision dashboard or contact the  E=Vision Reporting team at:
Billing and posting Questions: Please send an to: or call Option 2, Option 2.
Collections support and advice: Please send an to the Credit and Collections team: