1. Transforming IT Management
Amit Chatterjee
Managing Director
CA India & SAARC

2. Increasingly, Business Depends on IT for Competitive Advantage
March 31, Transforming IT Management

3. Increasingly, Business Depends on IT for Competitive Advantage
Engine for Competitive Advantage
Service
Provider
Business Value
BUSINESS IT
Support Function
Maturity
March 31, EITM Overview Copyright © 2008 CA

4. The CIO Imperative Is IT doing the right things?
IT SERVICES
Strategy
Access
EXECS
CUSTOMERS
Alignment
Quality & Cost
Is IT doing things right?
March 31, EITM: Enterprise IT Management Copyright © 2008 CA

5. The Problem: IT Complexity
EXECS
Services
Collaboration
Business Intelligence/ Analytical Applications
Application Integration
Application Development Tools
Database OS
Hardware Platform
CUSTOMERS
IT SERVICES
Services
Applications
Collaboration
EXECS
CUSTOMERS
Business Intelligence/ Analytical Applications
Application Integration
Application Development Tools
Database OS
Hardware Platform
March 31, EITM: Enterprise IT Management Copyright © 2008 CA

6. Managing IT in Silos Compounds the Problem
NETWORKS
SYSTEMS
HELP DESK
APPLICATIONS
DATABASES
SECURITY
EXECS
CUSTOMERS
Services
Applications
Collaboration
Business Intelligence/ Analytical Applications
Application Integration
Application Development Tools
Database OS
Hardware Platform
NETWORKS
SYSTEMS
HELP DESK
APPLICATIONS
DATABASES
SECURITY
EXECS
CUSTOMERS
March 31, EITM: Enterprise IT Management Copyright © 2008 CA

7. An Integrated Approach Unifies and Simplifies IT Management
IT SERVICES
Strategy
Access
EXECS
CUSTOMERS
Alignment
Quality & Cost
March 31, EITM: Enterprise IT Management Copyright © 2008 CA

8. An Integrated Approach Unifies and Simplifies IT Management
IT SERVICES
GOVERNANCE to make better decisions about IT investments and risk
Strategy
EXECS
CUSTOMERS
Alignment
March 31, EITM: Enterprise IT Management Copyright © 2008 CA

9. An Integrated Approach Unifies and Simplifies IT Management
IT SERVICES
GOVERNANCE to make better decisions about IT investments and risk
CUSTOMERS
Access
EXECS
CUSTOMERS
MANAGEMENT to ensure the right services are delivered at the right cost and quality
Quality & Cost
March 31, EITM: Enterprise IT Management Copyright © 2008 CA

10. An Integrated Approach Unifies and Simplifies IT Management
EXECS
USERS
IT SERVICES
Strategy
Alignment
Access
Quality & Cost
GOVERNANCE to make better decisions about IT investments and risk
EXECS
CUSTOMERS
MANAGEMENT to ensure the right services are delivered at the right cost and quality
SECURITY to provide secure access to enable the business
March 31, EITM: Enterprise IT Management Copyright © 2008 CA

11. Enterprise IT Management
GOVERNANCE to make better decisions about IT investments and risk
MANAGEMENT to ensure the right services are delivered at the right cost and quality
SECURITY to provide secure access to enable the business
March 31, EITM: Enterprise IT Management Copyright © 2008 CA

12. Enterprise IT Management Changing the Economics of IT
UNIFIED SERVICE MODEL
Overcome IT Management Complexity
By Integrating IT Governance, Management and Security
Make better decisions about IT investment and risk
Integrating the Disciplines of IT Governance, Management and Security
Ensure the right services are delivered at the right cost and quality
UNIFIED SERVICE MODEL
By Providing a Common View of a Service
Provide secure access to enable the business
March 31, EITM: Enterprise IT Management Copyright © 2008 CA

13. EITM: Transforming IT Management
Category
ERP
CRM
EITM
Components
Inventory, Payroll, GL Accounts Payable, Accounts Receivables
Automated Marketing, Sales Force Automation, Customer Service
Governance, Management (Infrastructure and Service) and Security of IT
Champion
CFO
EVP, Sales
CIO
Pivotal Insight
Common Financial View
Common View of a Customer
Common View of a Service
March 31, EITM Overview Copyright © 2008 CA

14. Enterprise IT Management Vision
GOVERN
GOVERN
Enterprise IT Management
UNIFIED SERVICE MODEL
MANAGE
MANAGE
EITM
SECURE
March 31, EITM: Enterprise IT Management Copyright © 2008 CA

15. Enterprise IT Management Focus Segments
Application Performance Management
IT Security Management
Data Center Automation
IT Governance
Infrastructure Management
Service Management
EITM
Application Performance Management
Service Management
IT Governance
EITM
IT Security Management
Infrastructure Management
Data Center Automation
March 31, EITM: Enterprise IT Management Copyright © 2008 CA

16. Enterprise Solutions help you to implement Industry Best Practices
ITIL v3 for Service Management
BS 7799 / ISO for Security Management

17. Owning Enterprise Software Solutions
3 Potential Value Propositions from Owning Enterprise Software Solutions
Value Realized
From Implementation
1. Increasing Value
2. Maintaining Value
Business Value/IT
Value
3. Diminishing Value
Implementation
Post-Implementation
Time
Key to Success = Best Practices (ITIL / BS7799) +
The Right Solution Set +
Education +
Implementation & Customization +
Sustenance

18. Questions & Discussion
March 31, EITM: Enterprise IT Management Copyright © 2008 CA