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2. Managing Complex Change
Review & Relate (5 minutes)
Change Places Activity 
Allow participants to sit wherever they want, then have them get up and move to a completely different seat. Ask them to think about how their perspective in the new seat feels compared to the old one and why. Afterwards, tell participants to get up and stretch for a minute and sit back down wherever they like. If employees go back to their old seats, then ask them why they did that. This is a great way to illustrate our resistance to change. Repeat the exercise again and discuss why people changed how they reacted the second time. This exercise should make participants conscious of their instinctive resistance to change while also reinforcing the idea that change is not necessarily a bad thing.
Kristin Martina, MSW
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Learning Objectives
Understand
the components of managing complex change
Apply
the complex change model to your current work in TCPi
Identify
strategies to address the change challenges in your mental health center or practice
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Change is hard – managing and leading change is not always straightforward nor simple.
Common Pitfalls to managing complex changes
70% of what requires change to be successful is the people.
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5. Vision + Consensus+ Skills + Incentives+ Resources+ Action Plan =
Change
Confusion
Sabotage
Anxiety
Resistance
Frustration
Treadmill
Knoster’s model for change 1991
First define the “what it is” column. Ask for additional feedback   Landscape the table
PG10

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Definitions
Vision
Consensus
Skills
Incentives
Resources
Action Plan
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PG11

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Exercise
What do vision, skills, incentives, etc., look like for your mental health center or practice?
What helps you achieve (vision, skills, incentives, etc.)? Name the strategies, relationships, tools, etc., you use as a practice champion.
Fill in the middle and far right column of your table in the participant guide.
25 minutes for discussion
Assign participants to a group for consensus, skills, incentives, resources & action plan.  
15 for report out
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PG12

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Name it
Huddle with your co-champion and circle what is most common at your practice and identify what strategies you want to facilitate back at your practice. Be specific, who is doing what and when
Confusion
Sabotage
Anxiety
Resistance
Frustration
Treadmill
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© HealthTeamWorks®
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