1. Presented by: HR Learning and Education
The Gift of Feedback
Presented by:
HR Learning and Education

2. Objectives
Demonstrate and utilize a method for feedback that enables you to:
Learn as much as you can.
Give as much as you can.

3. Reflection
When is the last time you received feedback? When was it? Who was it from? How did you react? Why?

4. Giving feedback is ________? Receiving feedback is ________?
Question:
Giving feedback is…. – Why?
Receiving feedback is …… - Why?
Based on responses discuss feedback and tee up for the video

5. FeedForward Marshall Goldsmith After ask:
Are there smart people in this room?
Would you like to learn from these people?
Are there nice people in this room?
Would you like to help these people?
Right now you are going to have the opportunity to learn and help others.
FeedForward
Marshall Goldsmith

6. The Gift of Feedback Instructions Rules
Pick an area you would like to improve
Get feedback from 4 people -- My name is _____ I want to get better at _______. The other person will give you 1-2 ideas of HOW You say nothing.
Say THANK YOU
Switch
Rules
No feedback about the past
Do not defend/judge/critique/justify
Encourage people to pick something from their heart that they know they need feedback on.
Debrief
This exercise was? Why?
How many of you felt the need to say, “I have that problem too?”

7. Taking Action
Have people complete the Taking Action section – what 3 actions will you take, when, how and who

8. Summary Learn to ask for input
Learn to listen non-defensively – no judging, critiquing/justifying
Focus on how you can do it different in the future
Treat Feedback as a gift
Learn to say thank you
Bullet 1 – learn to ask for input rather than waiting to receive it. Better yet what if you came to people first and said, “Hey I think I need to work on this”. Those people might think wow this person is self-aware
After presenting all SAY: If you are a manager the best way to get your staff to engage in an exercise like this is to lead the way