1. “Electrifying Government”
Building Tax Applications
through a
Self – Funding
State Portal
FTA Annual Conference – August 2000
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8. A Different Approach Electrify Government
Via a Self-funding State Portal
Through a Public/Private Partnership
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9. Common Challenges Expectations for smaller government
Integrated and efficient government
Stay technically current
Maintain old, yet add new
Meet the external demand for information - unfunded mandate
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10. Approaches To Electrifying Government
Do it all yourself
Contract-out specific functions
Form several “partnerships”
Form a true, mutually beneficial, state/city-wide, single public/private partnership
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11. The Public/Private Model
It’s really about...
A vision and architecture for the future
Fiscal responsibility
Stewardship of information
Virtual government
Electronic commerce
News Soundbyte:
How to increase the level of government service
without increasing the burden on the taxpayer?
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12. Desired Outcomes
Single point of entry to the labyrinth of “government” - simplify access
Common and consistent “look and feel”
Resolve geographic inequity
Build interfaces to existing systems
Focus on interactions
Outsource the operations but control policy and content
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13. The Public/Private Model
No state appropriations or grants
Self-funding through fees for value added services/enhanced access
Majority of information free (95%+)
State/City hires a Portal Manager
Portal- an extension of the state/city
Consistent with open records act
Governed by a board of directors
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14. The Operational Concept
Information providers and consumers
Portal Manager is the intermediary
Marketing arm gathers requirements
Technical arm builds the interface
Commercially motivated consumers pay the freight for their requests
Focus on interactive government
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15. Stewardship of Information
Information as a state/city resource - wisest use of resource
External demands - unfunded mandate
Leverage information w/ commercial value to develop a suite of useful fee and free information services
Information does not change, only the delivery
Agency remains custodian of the data
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16. Electronic Government
Over 100 interactive applications
Searches: architects, attorneys, child care providers, contractors, insurance agents, nurses, real estate agents
Business searches: attorney general opinions, corporation records, certificates and letters of good standing,commercial properties, court records, driver records, residential properties, UCC records,vehicle records
Filings: bid submissions, lobbyist disclosure statements, new hire reporting, public meeting notices, sales tax permits, water construction permits, UCC actions, vehicle renewals
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17. How it Works Umbrella Contract w/ governing body
Individual interagency agreements
Portal Manager builds fee based interactive information services:
*Driver licenses *Vehicle records
*UCC filings *Corporation filings
*Real estate records *Lobbyist services
*Business permits *Court records
*County records *City records
Fee services require subscription agreement
Enhance/expand free information services
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18. How it Works (con’t) The Portal Manager:
Sets up accounts, provides services, bills users, collects payments.
Provides revenue to the state or state agencies based on revenue agreement
Implements appropriate confidentiality and security procedures
Works with agencies to enhance and expand free information services
Reports status monthly to governing board
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19. How to Make it Happen Preliminary
Must have administration champion and legislative champion
Analyze current legislation
Introduce legislation, if appropriate
Issue an RFP or other suitable procurement vehicle
Select best qualified partner
Control the policy and oversee the process
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20. Benefits to Information Providers
Buffered from users; reduces information requests; increases productivity.
Billing is a function of the Portal Manager, which guarantees payment, in-full and on-time.
Information is available to a larger market, which will increase revenue.
Information retrieval and security of access is guaranteed by the Portal Manager.
A unique public service the state can provide its citizens.
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21. Benefits to Information Consumers
Buffered from providers; ”one-stop shop" for the information requester.
Portal Manager bills monthly; immediate payments and security deposits are not necessary.
Electronic transfer is immediate; do not have to wait on previous methods of delivery.
Wider range of services available from a centralized point.
Information is accessed faster, easier, and more economically.
Information can be used immediately for those information consumers who service customers directly.
The information is as up-to-date as the government's own records.
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22. Results Win for the business community Win for the individual taxpayer
Win for state government
Win for the Portal Manager
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23. Contact Information
Robert Chandler – Network GM
Information Network of Arkansas
425 West Capitol, Suite 3565
Little Rock, AR
Telephone: (501)
Fax: (501)
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