1. CONFLICT RESOLUTION
PIXAR – For the Birds and Mike’s New Car

2. CONFLICT IS....
A disagreement resulting from incompatible concerns, goals or values influenced by perceptions, thoughts, values and emotions
Natural and inevitable in close relationships Either positive or negative

3. CONFLICT IS POSITIVE WHEN IT...
Opens up discussion of issues, resulting in clarification
Identifies alternative solutions
Results in win/win situations
Serves as a release of pent-up emotions, anxiety and stress

4. Builds cohesiveness among group members
Helps individuals to grow personally and apply their knowledge to future conflicts
Makes life more interesting
Is hard on the problem, easy on the people

5. CONFLICT IS NEGATIVE WHEN IT...
Diverts energy from more important activities and issues
Destroys the relationship
Means no decision or new behaviour results and the problem remains
Reduces or destroys any level of trust
Divides people even more and polarizes groups
Results in debilitating emotional experiences
Is hard on people, and easy on the problem

6. KEYS TO RESOLVING CONFLICTS
Seek first to UNDERSTAND... then to be UNDERSTOOD ASSERTIVELY achieve a WIN-WIN solution Be HARD on the PROBLEM and EASY on the PERSON

7. APPROACHES TO CONFLICT MANAGEMENT
Win/Lose (X’s and Y’s) – Adversarial Approach

9. Lose/Lose (all X’s) – Negative Power Process

11. Win/Win (all Y’s) – Principled Negotiations

13. Conflict Resolution Model
isten actively mpathize sk open-ended questions to clarify each a mutually acceptable, win- win agreement or solution ext time follow-up L E A R N
SHIP LAUNCH
TALE OF TWO BRAINS