1. CallParrot Business Call Recording (BCR) 6.0
Install Training, TALC Installation, Configuration, Administration, Operation
CallParrot Business Call Recording (BCR) 6.0

2. Presentation Assumptions
This presentation assumes you have your PBX / key system commissioned and operational (e.g. phones have dial tone, etc.).
This presentation focuses on CallParrot BCR 6.0 new feature installation, configuration, administration and operation.
TelStrat Proprietary. Copyright © TelStrat 2006.

3. Business Call Recording Agenda
Installing
TALC Configuration Manager
TALC Cards and Cables
Configuration
Administration
Feature Operation Highlights
TelStrat Proprietary. Copyright © TelStrat 2006.

4. TelStrat Proprietary. Copyright © TelStrat 2006.
Installing TALC Configuration Manager (Nortel Meridian 1 PBX and CS Digital Systems only)
TelStrat Proprietary. Copyright © TelStrat 2006.

5. TALC Configuration Manager - Requirements
Windows based application
Ethernet (10/100BaseT)
RS-232 Serial
Admin PC Requirements
Microsoft Windows 2000 Professional or Windows XP (including Service Packs)
CD ROM Drive
10BaseT, Half Duplex Ethernet card (NIC)
Serial COM port
32mb memory
48mb storage
TFTP Server - PumpKin
TelStrat Proprietary. Copyright © TelStrat 2006.

6. Installing TALC Configuration Manager
The TALC Configuration Manager should be loaded onto the CallParrot Server Machine as well as a Portable Computer
The Portable computer is used for initial configuration of the TALC cards
It is loaded on the CallParrot Server for future maintenance and configuration changes
TelStrat Proprietary. Copyright © TelStrat 2006.

7. Installing TALC Configuration Manager 2
Insert the CD on the Portable Computer
Click Next
Accept the EULA
click Next
TelStrat Proprietary. Copyright © TelStrat 2006.

8. Installing TALC Configuration Manager 3
Perform a complete installation.
Click Next
Click Install
TelStrat Proprietary. Copyright © TelStrat 2006.

9. Installing TALC Configuration Manager 4
The installation will proceed to completion.
Click Finish.
TelStrat Proprietary. Copyright © TelStrat 2006.

10. TelStrat Proprietary. Copyright © TelStrat 2006.
Installing & Configuring TALC (Nortel Meridian 1 PBX and CS Digital Systems only)
TelStrat Proprietary. Copyright © TelStrat 2006.

11. TelStrat Proprietary. Copyright © TelStrat 2006.
TALC Cards
16 or 32 port cards
IPE / Option 11C and mini
Emulates standard digital line card
Meridian 1 configured as xDLC
Integrated 10BaseT, Half-Duplex Ethernet interface
Voice and signaling to CallParrot server
DSP 8 Modules
Recording Channels
TelStrat Proprietary. Copyright © TelStrat 2006.

12. TelStrat Proprietary. Copyright © TelStrat 2006.
PBX Requirements
Hardware compatibility
Option 11C, E, and mini
Option 21E, 51C, 61C, 71C, & 81C
Software compatibility
X11 Release 15 or above
CLS = CNDA, DNDA, TDD
TelStrat Proprietary. Copyright © TelStrat 2006.

13. TelStrat Proprietary. Copyright © TelStrat 2006.
TelStrat’s TALC
32 ports
Dual Slot
16 ports
Single Slot
For 16 Port TALC, Install DSP Here
TelStrat Proprietary. Copyright © TelStrat 2006.

14. TelStrat Proprietary. Copyright © TelStrat 2006.
TALC – DSP 8 Modules
8 recording channels built in
8 recording channels per module
32 DSP channels per TALC
NO CONFIGURATION REQUIRED FOR TALC DSPs!!!
Keyed for easy install
TelStrat Proprietary. Copyright © TelStrat 2006.

15. TelStrat Proprietary. Copyright © TelStrat 2006.
TALC – Multi-I/O Cable
10BaseT, Half Duplex Ethernet connection
External (CLAN) VoIP access
Internal (ELAN) PBX access
RS-232 Serial Interface
Initial installation
On site maintenance
Straight through cable
TCM
MDF connectivity
TelStrat Proprietary. Copyright © TelStrat 2006.

16. TALC – Multi I/O Cable Connectivity
TelStrat Proprietary. Copyright © TelStrat 2006.

17. Starting TALC Configuration Manager
All Programs
TALC Configuration Manager
TelStrat Proprietary. Copyright © TelStrat 2006.

18. Launch TALC Configuration Manager
Enter Login Name
Enter Password
TelStrat Proprietary. Copyright © TelStrat 2006.

19. TALC - System Configuration
Unit ID (1-254)
Node Name
CallParrot Feature Enable/Disable
CallParrot Server IP Address
DN Discovery Schedule
TelStrat Proprietary. Copyright © TelStrat 2006.

20. System Configuration - Descriptions
Unit ID - Enter a number from 1 through 255 that distinguishes the TALC you are configuring from all other TALCs connected to the same CallParrot server.
Node Name - Enter a descriptive name for this TALC (optional).
CallParrot Feature - Click on the Enable option button if you want to enable the CallParrot voice server to record telephone calls made to ports on the TALC you are configuring.
CallParrot Server IP Address - Enter the IP address of the CallParrot voice server that records telephone calls from this TALC.
Per DN Recording - Confirm that the Per DN Recording checkbox is checked if you want to record multiple DNs connected to the same TN (phone).
Enable DN Discovery - DN Discovery is automatically enabled if CallParrot is enabled. Otherwise, it can be disabled.
Frequency - Click on the option button that identifies how often you want the TALC to perform DN discovery
Start DN Discovery - Click on the Start DN Discovery button to initiate an unscheduled DN Discovery.
Time Choose the time when you want the TALC to perform DN discovery.
Day Choose the day when you want the TALC to perform DN discovery
Date Choose the date when you want the TALC to perform DN discovery
TALC Extension to Dial A unique DN is assigned to port 16 which is used to perform the DN discovery function.
TelStrat Proprietary. Copyright © TelStrat 2006.

21. System Configuration - Descriptions
Symposium Display Format
DNIS Row - Enter the row number for displaying the DNIS on the telephone display.
DNIS Offset - Enter the offset number (number of columns counting from left to right) for displaying the DNIS on the telephone display. Valid options are 1 through 24 for the first row of the telephone display. Valid options are 1 through 18 for the second row of the telephone display.
DNIS Length - Enter the length of the DNIS to display on the telephone display.
CLID Row - Enter the row number for displaying the CLID on the telephone display.
CLID Offset - Enter the offset number (number of columns counting from left to right) for displaying the CLID on the telephone display.
CLID Length - Enter the length of the CLID to display on the telephone display.
TelStrat Proprietary. Copyright © TelStrat 2006.

22. TALC - IP Configuration
CLAN
ELAN
TelStrat Proprietary. Copyright © TelStrat 2006.

23. IP Configuration - Descriptions
IP Address - Enter the IP address of the TALC.
IP Network Mask - Enter the network mask of the TALC.
IP Gateway - Enter the IP gateway of the TALC.
Management Disable - Click in the Disable checkbox if you do not want to be able to complete the host PBX administration from the TALC.
Management IP Address - Enter the management IP address of the host PBX.
Management IP Mask - Enter the management IP mask of the host PBX.
TelStrat Proprietary. Copyright © TelStrat 2006.

24. TALC – Port Configuration
For each port:
CallParrot Select Enable Radio button
Press Configure
Select OK
TelStrat Proprietary. Copyright © TelStrat 2006.

25. TALC- Port Configuration (Key Configuration)
TALC Key Configuration
‘Record’ Key
Start and stop record feature
‘Conversation Save’ Key
Saves entire conversation (regardless of the point in the conversation that key depression occurs)
‘Conversation Delete’ Key
Turn off and on recording
M1 Key Configuration
ACD Emergency Key
Saves entire conversation
TelStrat Proprietary. Copyright © TelStrat 2006.

26. TALC - Port Configurations (Key Feature & Key Number)
Key Feature - Select the Key Feature that you want to assign.
Valid options are Conversation Save Key, Record Key, Delete Recording Key, and Not Configured.
Key Number - Select the feature key that you want to assign the Key Feature chosen in the list box to the left. The feature key must be un-configured on the host PBX. Valid options are NC (not configured) and 0 through 75, depending on the Meridian digital telephone model.
TelStrat Proprietary. Copyright © TelStrat 2006.

27. TALC – Port Configuration (Other Selections)
Compression Rate
(default is G.723.1)
TAPI Support
(Softphone ACD Agent Logon/Logoffs)
2250 Support
(Attendant Consoles)
Agent ID
(Assigns Agent ID)
Beep Tone
(Warning tone during recording)
Virtual Phone Recording
TelStrat Proprietary. Copyright © TelStrat 2006.

28. Upgrading TALC Firmware
TelStrat Proprietary. Copyright © TelStrat 2006.

29. TelStrat Proprietary. Copyright © TelStrat 2006.
TALC Firmware Upgrade
Requirements
TALC Configuration Manager
Existing Version
New Version (after the upgrade)
TFTP Server
Pumpkin
TALC Firmware
.upg file
TelStrat Proprietary. Copyright © TelStrat 2006.

30. TelStrat Proprietary. Copyright © TelStrat 2006.
TALC Firmware Upgrade 2
Start TFTP Server
Pumpkin Recommended (free, readily Available)
Place the TALC Firmware on the computer desktop
Start Pumpkin
Use the Browse button to point to the location of the firmware
Click OK
Click Options
Browse
TelStrat Proprietary. Copyright © TelStrat 2006.

31. TelStrat Proprietary. Copyright © TelStrat 2006.
TALC Firmware Upgrade 3
From the top toolbar, select Upload/Download
Select “Upload S/W
A window appears
Enter the IP Address of the computer being used for the upgrade
The “Open” button is a “browse” button. Browse to the new firmware .upg file
Click “Upload”
TelStrat Proprietary. Copyright © TelStrat 2006.

32. TelStrat Proprietary. Copyright © TelStrat 2006.
TALC Firmware Upgrade 4
A new window will open to track the progress of the upload
Once the upload is complete, the new firmware is written to Flash Memory
The card must be reset before the new firmware takes effect
The Configuration Manager Software must now be upgraded
Using the Add/Remove Programs, remove the TALC Configuration Manager
Using the method already described in this presentation, load the new Configuration Manager software to the Computer
TelStrat Proprietary. Copyright © TelStrat 2006.

33. Take the Quiz Turn it in Take a Break