1. Professional Network Services
First PC
Professional Network Services
& Computer Support

2. Agenda 1. About First PC 2. Computer Support Services
3. Network Support Services
4. Contact Information

3. About First PC
First PC is a fast-growing provider of value-added Information Technology consulting, business transformation, e-commerce, website design and development and network infrastructure services.
Through our leading-edge focus, First PC develops partnerships with customers and vendors alike to achieve highly customized and state-of-the-art technology solutions.
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4. About First PC
First PC designs, implements, and manages complex e-business solutions, and delivers these systems with Quality and Customer Satisfaction as a critical-success metric. Our goal is to help you maximize your information systems investments in order to provide core-business competitive advantage by use of Internet technologies. To this end, we strive to understand and identify all of your business needs. By understanding your requirements, we design custom solutions that work for your business, then we provide the expert knowledge and support to implement that solution

5. Services Computer Support Services Plus: Patch & Update Installation
Hardware Maintenance
Virus & Spy ware check
Software Upgrades
PC Support
Printing Problems
All above services
Plus:
User Management
Security Assessments
Server Support
Backup Monitoring

6. Services Network Support Services WAN Troubleshooting
Traffic Monitoring
VLAN2
VPN Tunnels
VPN/Dialup Support
Adding new hosts
Firewall & IDS configuration Router Configurations
Creating Subnets
Managing Switches
Creating VLANs
WAN Troubleshooting
LAN Troubleshooting

7. Support Methods
Phone
On-Site
Remote
Ticketing
Maintenance

8. Contact Information
Contact Information