1. Fun gym
Cambridge Nationals R001

2. What is ?
is short for 'electronic mail'. It is sent via the internet to a recipient.
An address is required to receive , and that address is unique to the user.
Some people use internet-based applications and some use programs on their computer to access and store s.
The majority of Internet Service Providers, provide a free account for customers; likewise, there are many companies who provide free webmail accounts, such as: Gmail and Yahoo!.
client programs (like Outlook Express) can also be used to access an account.

3. email and fun gym Transferring data
Fun Gym instructors could use to send photos to Bridget so she can add them to the members only section of the website. They may also send links to music that they may use for their classes.
Communication with members, instructors
is a efficient way of communicating with member as it allows 24/7 contact. Members may asking about class timetables or availability of classes. Instructors could members telling then about changes to class times or any cancellations.
Advertising
Fun Gym owner Bridget may members from time to time to tell them about special offers, news or new classes that may be starting up
Questions and contact us
Members could use to contact Fun Gym, if they have questions they wish to ask class times, costs etc.

4. Advantages of using email
It's quick – your recipient receives your as soon as they go online and collect their mail.
It's secure.
It's low cost.
Photos, documents and other files can be attached to an , so that more information can be shared.
One can be sent to more than one recipient at a time.

5. etiquette
etiquette involves a professional approach to sending, replying and forwarding s. It is important that a business appears to be professional and ensuring correct etiquette is demonstrated shows this
The following skills are features which help demonstrate professionalism
Appropriate body message and Subject text
Carbon Copy and Blind Carbon Copy
Group s
Attachments
Signatures
Auto Response
Creating folders for inbox s
Spell check before sending

6. Task
1. Why should Fun Gym use as they main form of communication?
2. Discuss the advantages of using over other media such as letters, memos and telephone conversations
3. For each of the etiquette features, discuss why each should be used to aid professionalism.
4. What etiquette features should Fun Gym staff always use when communicating with:
Staff
Members