1. JCAD LACHS 5 Insurance Management System
Date: 3rd November 2017
Damian Crawford, Managing Director
Hello
I’m Tim Crawford, Head of Operations at JCAD, and this is Damian, MD.
I’d like to thank you for inviting us to this SEERPIC meeting and providing us with the opportunity of demonstrating how JCAD can help SEERPIC to achieve its objectives regarding the handling and management of insurance claims.
We’d like to structure the meeting by firstly showing a few slides, then presenting the new LACHS system to you.
There will be an opportunity to ask questions at the end but feel free to interject with any questions as we go along.

2. JCAD LACHS 5: Insurance management software
Ground up development over the past 4 years
Provides the development framework for the future
Desktop, web, cloud
New ideas and streamline working practices
Increase productivity, save costs
The software has been re-built from the ground up, providing a state-of-the-art tool for claims handling professionals.
Taking a team of 6 developers over a 3 years to complete, the result is a claims handling system that is user- friendly and which boasts the freshest features on the market today. We’ve built in a range of features and improvements to benefit claims managers and handlers, based on feature request over the past few years. I’ve highlighted some of them here:
Management dashboards which will highlight growth in risk factors. For example, if there is an increase in climase volume at a particular location you can drill down to identify the causes of those claims and reduce risk exposure.

3. Better working – claims handling efficiencies
Increased claims handlers efficiencies
Interactive handler dashboards
Document & handling, image processing
Task lists with image previewers
Custom workflows
Floating editors
Extended custom fields
Version 5 – Claims Handlers Efficiencies
To improve claims handler performance we’ve provided interactive dashboards which give a heads-up display of outstanding handler tasks by category, period etc., numbers of tasks completed, number of claims closed/amended by period, etc.
We’ve introduced previews into the task lists so that you can view a files (document, image, video etc.) without opening up the file.
An a number of other features as you can see there such as staged workflows (where one stage of the process must be completed before moving on to another, floating editors (so that you can pop a window ( ) out and carry on working on the system, and extending custom fields (100 fields for claims and claimants) to deal with PVIR data.

4. Core features as standard
Complementary modules include –
Online claim submissions (First Notification of Loss)
Claims portal integration
EDIs with Insurers, brokers
Asset register (property, contents, motor vehicle)
Premium recharge
Financial Performance Reporting
Triangulations
Fund modelling
System oversight and governance
Activity monitoring
Policy management
Interactive dashboards
Address lookup and location mapping
integration (Exchange, O365, Gmail)
Document bundling
The software has been re-built from the ground up, providing a state-of-the-art tool for claims handling professionals.
Taking a team of 6 developers over a 3 years to complete, the result is a claims handling system that is user- friendly and which boasts the freshest features on the market today. We’ve built in a range of features and improvements to benefit claims managers and handlers, based on feature request over the past few years. I’ve highlighted some of them here:
Management dashboards which will highlight growth in risk factors. For example, if there is an increase in climase volume at a particular location you can drill down to identify the causes of those claims and reduce risk exposure.

5. JCAD LACHS technical solution
Hybrid solution –
Desktop application +
Remote working module via the web
The right tool for the right job
Full features at the office
Remote access via web when required for standard claims handling functionality
Day-to-day claim management
Document and processing
Searching and reporting
Financial management

6. Visit us at www.jcad.co.uk
Demonstration
“A combination of good software design, great support and a ‘can do’ attitude is what separates us from other software providers. This was true when I founded the company 25 years ago and it’s still true today.”
John Crawford, CEO
Visit us at