1. Introduction to RKR The RKR Goals Why not profit?
To Exceed Guest Expectations
To Provide Total Support to Your Staff
The Operate the Business Professionally
Why not profit?

2. A “SMART” OBJECTIVE Specific – Clear, concise, and focused
Measurable – Objective / Observable
Achievable – Possible / Manageable
Realistic – Can be accomplished with some effort and focus; makes “business” sense
Time-Bound – By the end of the day or week

3. 3 “SMART” Objective per Team
Connected to at least one RKR Goal
Written in S.M.A.R.T. terms
Specifies the Desired Results
Obtained by planned and managed strategies and actions
Compared to Actual Results
Know why you achieved or did not achieve the objective in the end

4. Jargon RKR PDR BOH / HOH FOH / SOH Deuce Friends IDT Expo Aqua Chef
Steward
QSA
“3 P’s”
B&B
S&P

5. Management Positions Production Manager (Kitchen)
Line Manager (Kitchen)
Service Manager (Dining Room)
Beverage Manager (Dining Room)
Reservation Manager (Dining Room)
Expediting Manager (Kitchen)