1. The Communication Process

2. Goals Describe 4 Communication Channels
Using Brainstorming Sessions as a form of communication

3. Four Channels of Communication
Channel of communication – the means by which the message is conveyed
Oral Communication
Written Communication
Electronic Communication
Nonverbal Communication

4. Oral Communication
In a group of 4 , complete the Group Brainstorming Form:
Discussion Topic : Oral Communication:
In groups of 4, brainstorm for 2 minutes and list as many forms of oral communication employees/managers will engage in that you can think of?
Complete the Group Discussion Form as you discuss (handed in)
Select a Reporter: Select the person who has the most siblings.
Share your Ideas (instructor will add your ideas below)

5. Oral Communication Phone calls Meetings Interviews
Group Brainstorming activities
Brainstorming: group discussion technique used to generate as many ideas as possible
Providing instruction on tasks and duties
Formal and Informal discussions with employees
Formal and informal discussions with customers
Informal discussions – during breaks, lunch etc.

6. Written Communication
In a group of 4 , complete the Group Brainstorming Form:
Discussion Topic : Written Communication:
In groups of 4, brainstorm for 2 minutes and list as many forms of written communication methods employees/managers will engage in that you can think of?
Complete the Group Discussion Form as you discuss (handed in)
Select a Reporter: Select the person who is the oldest.
Share your Ideas (instructor will add your ideas below)

7. Written Communication
Letters
Faxes s
Bulletin Boards
Reports
Messages
Proposals (written report)
News Letters
Memos
Employee Manuals – Policy Manuals, employee handbooks etc.
Invoices
News Release
Flyers/Announcements

8. Non-Verbal Communication
In a group of 4 , complete the Group Brainstorming Form:
Discussion Topic : Non-Verbal Communication:
In groups of 4, brainstorm for 2 minutes and list as many forms of non-verbal communication methods employees/managers will engage in that you can think of?
Complete the Group Discussion Form as you discuss (handed in)
Select a Reporter: Select the person who is the youngest.
Share your Ideas (instructor will add your ideas below)

9. Non-Verbal Communication
Body Language
Tone
Posture
Body movement
Frown
Eye/No eye contact
Smile
Clothing
Hand movement

12. Electronic Communication
Electronic can be verbal, written, or nonverbal
In a group of 4 , complete the Group Brainstorming Form:
Discussion Topic : Electronic Communication:
In groups of 4, brainstorm for 2 minutes and list as many forms of electronic communication methods employees/managers will engage in that you can think of?
Complete the Group Discussion Form as you discuss (handed in)
Select a Reporter: Select the person who talks the most.
Share your Ideas (instructor will add your ideas below)

13. Electronic Communication
Electronic can be verbal, written, or nonverbal
Social media
Instant messages
Texting
Web Pages
Digital pagers
Pod Casting
Voice mail
Videos
Teleconferences
Webinars
Videoconferences