1. Taking a LOOK at Non-Verbal Communication

2. ”The most important thing in communication is hearing what isn't said
”The most important thing in communication is hearing what isn't said.” --Peter F. Drucker
”What you do speaks so loud that I cannot hear what you say.” —Ralph Waldo Emerson

3. How we gather information
Through our Eyes 85%
Through our Ears 15%

4. Components of Communication

5. Enhancing Your Non-Verbal Communication Skills
Match your intent to the desired impact
Put yourself in the other person’s shoes
Clarify with your communication partner

6. Saying it Without Words
Facial expressions & head movements
Posture
Gestures
Eye Contact
Physical Distance
Appearance
Touch
Voice – pitch, intonation, speed

7. Facial Expressions

8. Posture

9. Facial Expressions and Posture

10. Gestures

11. Eye Contact

12. Physical Distance

13. Appearance

14. Touch

15. Voice Intonation, pitch, emphasis, pace
I didn’t SAY you were wrong!
I didn’t say YOU were wrong!
I didn’t say you were WRONG!
When we are angry or excited, our speech tends to become more rapid and higher pitched.
When we are bored or feeling down, our speech tends to slow and take on a monotone quality.
When we are feeling defensive, our speech is often abrupt.

16. Now let’s play!