2. Learning Objectives
Demonstrate warm and friendly communication with every guest
Flex your service style to accommodate every type of guest:
New to Aveda
In a hurry
Browsing
Direct-request
Birthday/sample
Build long-lasting rapport with every guest

4. Aveda Service Cycle

6. 7 35 58

7. Practice performing the connect service behaviors with a partner.

8. Aveda Guests

9. New to Aveda

10. Guest in a Hurry

11. Browsing

12. Direct Request

13. Birthday/Sample

14. Above & Beyond

15. Flex Your Service Style Demonstration and Practice

16. Test your memory

17. Knowledge Check

18. Action Plan