2. Learning Objectives Educate guests on the hair care domain and its associated products Use the appropriate tools and service behaviors to discover guests’ hair care needs Use the appropriate tools and service behaviors to provide appropriate solutions for guests’ hair care needs Effectively perform instant and elite hair care consultations, including the porosity and elasticity tests and scalp analysis Describe how to perform the complete Hair Care Experience

4. Hair Care System

6. Daily leave-in treatment Weekly treatment

8. Hair Physiology

9. Hair Texture

10. Hair Density

11. Scalp Condition

12. Aveda Service Cycle

13. Hair Care Consultation Tool

14. Elasticity

15. Porosity

16. Scalp Analysis

18. Solutions Formula “Because (challenge or need) I recommend (appropriate system) Which will (results).”

21. Knowledge Check

23. Action Plan

24. Product Homeplay