1. Responding to customers
Business partners aligned to faculty / service and work closely with each leadership team
Business partners
Customer services
First point of contact for HR advice and recruitment (temp and perm) and contract administration service for all our customers
Faculty / service customers
Specialist teams:
Payroll + pensions
Equality + diversity
Systems Information and Grading
Learning + development
Organisational development
Specialist HR teams
Self service
HR website

2. Customer services Staff services HR advice Case management Resourcing
Redesigned web site with search facility
HR helpline
HR address for managers and staff
Self service
HR website

3. Business partners Strategy and planning
Annual people plans – aligning HR
support with business priorities
Change management
Performance building
Developing new HR solutions
Strategic partner - the key HR relationship with faculties and service executives. Negotiating with HR one behalf of the faculty/service. Ensuring that local factors and requirements are considered in the ongoing development and implementation of the university’s people strategy.
People planning - future staff resources – working with managers on their future goals to help give them competitive advantage through developing a good staff resource. Cradle to grave - Support in the attraction and selection for key appointments.
Change Management Support – With the manager, recognising what needs to happen in the organisation and the change that needs to occur before it becomes critical and costly. Support on the larger change programmes as faculty/service level. (small team change will be supported by HR Adviser)
Develop and implement HR solutions - identifying what interventions would create value to the faculty/service. strategic and diagnostic. Making policies fit for the business – exploring what may need to change to fit (still ensuring it is compliant/legal/consistent/fair).
Performance measurement – overarching performance improvement solutions
Identifying organisational needs now and in the future (what development and training needs required to deliver future business).
Looking at good and poor performance – capability building - getting to the root of the problem to get the best people value for money . NOT a view of individual staff but what we can do to improve the situation – change behaviours/culture.
Also - Management information:
People statistics and value added data ; Information packs; Linking it to university and people performance; Diagnostic and analytical

4. Organisational development
Source: French and Bell (1979)
talent management  new blood schemes
employee engagement  new policy development
manager toolkits  employment relations

5. Learning and development
Customer service programme – 150 staff
AHOD development
Programme managers development
Support for newly created teams
Managers conference - 20 June
On line assessment training and support
New ISIS training to reflect post OUA configurations
Microsoft / SharePoint 2010 roll out
Specialist HR teams
CUSTOMER SERVICE TRAINING PROGRAMME - to be rolled out post Easter, for 150 front line staff, programme accredited by the Institute of Customer Service. The University is also a member of ICS.
MANAGEMENT DEVELOPMENT FOR AHODS – programme being developed for launch in April/May
ISIS training being developed to fit in with the new OUA structures
IMPROVED ON LINE SUPPORT AND REDESIGNED LEARNING AND DEVELOPMENT WEB SITE

6. Systems, Information & Grading
Manager logins for eRecruitment/eRAF
Manager access to AL Sharepoint system
UWE logins/ accounts for UWE staff
I nformation
Staffing data for managers, for UWE planning, for statutory returns
G rading
New posts and staff grade reviews
HERA scheme for grades A-J, Hay scheme for senior management
Specialist HR teams

7. Equality and diversity
Support, advice and information
Policy development
Single equality scheme
Supporting staff and student networks
Production / analysis of student and staff equality data
Monitoring and compliance
Specialist HR teams

8. Payroll and pensions Confidential advice Pensions information
Flexible / phased retirement
Pension estimates
Pension enhancement options
Severance calculations and advice
Specialist HR teams