1. 1 SMT News Flash, FAQs and Twitter March 23, 2012 Processes and Storyboards Access, Control & Convenience

2. 2 Objectives & Guiding Principles Provide SMT Content Admin the ability to publish new flash content on public or private unauthenticated homepage Provide SMT the ability to manage content both the authenticated and unauthenticated pages for all user types This Storyboard addresses 2 CRs and 1 Function Requirement: –CR033: Create a News Flash on the SMT Login and Landing Page Create a news flash that displays on both the login and user home pages. Dual locations will allow customers who are not yet registered on SMT to see the news flash as well as registered customers that may bookmark the user home page. –CR034: Update FAQ Functionality Update FAQ Functionality by creating the ability for the FAQs to be quickly updated without the need to submit a CR. FAQs will need to be modified and added to as functionality on SMT increases. The Customer needs to be able to have access to this information as soon as it is available. The SMT helpdesk needs to have the ability to update or add to the FAQs quickly in response to call volume related to various customer questions. –Twitter Account for SMT Integrated with Information from ERCOT and the PUCT

3. 3 SMT News Flash, FAQs and Twitter Processes Functions CR033 – Create a News Flash on the SMT Login and Landing Page CR034 – Update FAQ Functionality Twitter Account for SMT Integrated with Information from ERCOT and the PUCT Processes P1 SMT Content Admin creates News Flash on public and private unauthenticated homepage P2 SMT Content Admin edits News Flash on public and private unauthenticated homepage P3 SMT Content Admin adds new FAQ or updates FAQ SMT SMT Content Admin RES/Business/Friend/ REP/3 rd Party/TDSP/ Regulatory Full UI Experience

4. 4 P1: SMT Content Admin creates News Flash on public and private unauthenticated homepage SMT News Flash, FAQs and Twitter Primary Storyboard P1.1 SMT Content Admin logs into SMT Content Admin account (News Flash) P1.2 SMT Content Admin navigates to Notices/News Flash (News Flash) P1.3 SMT Content Admin selects start date, end date, user types, inserts image, enters language text and clicks Submit (News Flash) P1.4 SMT presents News Flash History page (News Flash) P1.5 SMT publishes News Flash on unauthenticated homepage based on chosen start date (News Flash) SMT SMT Content Admin Full UI Experience RES/Business/Friend/ REP/3 rd Party/TDSP/ Regulatory

5. 5 News Flash News Flash History FAQs Create News Flash * English Message Enter Text Here… Select Image to Upload… * Spanish Message Enter Text Here… Select Image to Upload… * News Flash Title P1 Storyboard SMT News Flash, FAQs and Twitter News flash will only be displayed on unauthenticated page for now Submit button saves the new News Flash to the News Flash History page. Pages with current start date are deployed in minutes with the next CRON job Publication of a News Flash is triggered by the start date

6. 6 P1 Storyboard SMT News Flash, FAQs and Twitter News Flash News Flash History FAQs News Flash History Outage in Downtown Dallas12/18/201112/13/2011 SMT allows you to add Friends to your network04/01/201203/23/2012 SMT adds 3 rd Party Accounts03/24/201203/23/2012 SMT adds Green Button Function04/01/201203/29/2012 News Flash TitleEnd DateStart Date

7. 7 P1 Storyboard SMT News Flash, FAQs and Twitter SMT Implements New Green Button SMT plans to deploy a new capability called Green Button which will enable energy users download their energy usage information from SMT into a nationally standardized format. Look out for this new capability next week. News flash Title News Flash Image News Flash Text This News Flash box disappears if there are no current news flash to be published News Flash Page could also contain hyperlink but this will need to be implemented in HTML so admin may need to learn HTML capability

8. 8 P2: SMT Content Admin edits News Flash on public and private unauthenticated homepage SMT News Flash, FAQs and Twitter Primary Storyboard P2.1 SMT Content Admin logs into SMT Content Admin account (News Flash) P2.2 SMT Content Admin navigates to Notices/News Flash History (News Flash) P2.3 SMT Content Admin views News Flash History and clicks Edit for the News Flash that needs updates (News Flash) P2.4 SMT presents News Flash page (News Flash) P2.5 SMT Content Admin updates start date, end date, user types, inserts image, enters language text and clicks Submit (News Flash) P2.6 SMT presents News Flash History page (News Flash) P2.7 SMT publishes News Flash on unauthenticated homepage based on chosen start date (News Flash) SMT SMT Content Admin Full UI Experience RES/Business/Friend/ REP/3 rd Party/TDSP/ Regulatory

9. 9 P2 Storyboard SMT News Flash, FAQs and Twitter News Flash News Flash History FAQs News Flash History Outage in Downtown Dallas12/18/201112/13/2011 SMT allows you to add Friends to your network04/01/201203/23/2012 SMT adds 3 rd Party Accounts03/24/201203/23/2012 SMT adds Green Button Function04/01/201203/29/2012 News Flash TitleEnd DateStart Date Clicking Edit will redirect user to the News Flash page News Flash with End date in the past cannot be edited so the Edit button is greyed out If 2 News Flash are posted on the same day, the latest news flash overwrites other existing news flash

10. 10 News Flash News Flash History FAQs Create News Flash * English Message Enter Text Here… Select Image to Upload… * Spanish Message Enter Text Here… Select Image to Upload… * News Flash Title P2 Storyboard SMT News Flash, FAQs and Twitter News flash will only be displayed on unauthenticated page for now Submit button saves the new News Flash to the News Flash History page. Publication of a News Flash is triggered by the start date

11. 11 P3: SMT Content Admin adds new FAQ or updates FAQ SMT News Flash, FAQs and Twitter Primary Storyboard P3.1 SMT Content Admin logs into SMT Content Admin account (FAQ) P3.2 SMT Content Admin navigates to Notices/FAQ (FAQ) P3.3 SMT Content Admin selects FAQ set to update from drop down menu and clicks View Set (FAQ) P3.4 SMT presents FAQ set page (FAQ) P3.5 SMT Content Admin clicks Add New FAQ button if new FAQ is necessary or clicks Edit button for an FAQ that needs to be updated(FAQ) P3.6 SMT presents Add New/Update FAQ page (FAQ) P3.7 SMT Content Admin enters/edits Question and Answer for FAQ and clicks Submit (FAQ) P3.8 SMT presents FAQ set page (FAQ) P3.9 SMT Content Admin re-orders category if necessary and clicks Submit Set (FAQ) P3.10 SMT validates Admin entry and adds to deployment schedule depending on if FAQ set edited is on an authenticated page or an unauthenticated page – sub storyboards apply (FAQ) P3.11 SMT publishes edits (FAQ) SMT SMT Content Admin Full UI Experience Sub storyboards for P3.10 P3.10.1 If unauthenticated FAQ set is edited, the update is deployed in minutes with by CRON job (FAQ) P3.10.2 If an authenticated FAQ set is edited, an email is sent to the deployment team indicating that an FAQ set has been updated and the update is added to the deployment schedule (FAQ) RES/Business/Friend/ REP/3 rd Party/TDSP/ Regulatory

12. 12 P3 Storyboard SMT News Flash, FAQs and Twitter News Flash News Flash History FAQs FAQ sets This button redirects Admin to the selected FAQ set page selected View Set FAQ1: Public Authenticated RES User FAQ2: Public Unauthenticated RES user FAQ3: FAQ4: FAQ5: FAQ6: FAQ7: FAQ8: FAQ9: FAQ10: FAQ11: FAQ12: FAQ13:

13. 13 P3 Storyboard SMT News Flash, FAQs and Twitter News Flash News Flash History FAQs FAQ set – Public Authenticated RES user What is SMT? QuestionCategoryOrder Clicking Edit will redirect user to the Add New or Update FAQ page Business Rule: Admin must select order and Category When Admin clicks Add New FAQ button, Admin is redirected to the Add New or Update FAQ page 1 3 2 4 About SMT Add New FAQSubmit Set

14. 14 News Flash News Flash History FAQs Add New/Edit FAQ – Public Authenticated RES user FAQ set SubmitCancel Order Category Question Answer P3 Storyboard SMT News Flash, FAQs and Twitter SMT Content Admin enters/edits Question and Answer for FAQ and clicks Submit Business Rule: Admin must select order and Category When Admin clicks Submit button. Admin is redirected to the FAQ set page to either make more edits or submit the new set

15. 15 P3 Storyboard SMT News Flash, FAQs and Twitter News Flash News Flash History FAQs FAQ set – Public Authenticated RES user What is SMT? QuestionCategoryOrder Clicking Edit will redirect user to the Add New or Update FAQ page Business Rule: Admin must select order and Category When Admin clicks Submit Set button. Validation of Category and Order is done. If Order is not correct or Category is not selected, an inline Error will be displayed 1 3 2 4 About SMT Add New FAQSubmit Set NOTE: There is a difference in deployment for authenticated and unauthenticated FAQ updates. 1.If unauthenticated FAQ set is edited, the update is deployed in minutes with the CRON job 2.If an authenticated FAQ set is edited, an email is sent to the deployment team indicating that an FAQ set has been updated and the update is added to the deployment schedule

16. 16 P3 Issues SMT News Flash, FAQs and Twitter Authoring of FAQs will either have to be done completely in HTML to hold links or with no HTML

17. 17 Twitter Account for SMT Integrated with Information from ERCOT and the PUCT NOTE: SMT already has a Twitter account 1.SMT needs to assign an owner/author of the Twitter account 2.This Twitter account can be used in place of or in addition to SMT