1. Introduction to Virtualization in Education with VMware View
Chris Simpson / System Engineer
Craig Stromberg / Account Manager

2. Managing Desktops in Education Today
Information and data is our most important asset. Security is a priority and we need to ensure that this data and IP is safeguarded
How do I maintain or improve desktop management when I’m required to do more with less? Less budget, less power consumption, less resources..
I need to support a growing # diverse applications that don’t always run well in a terminal services environment
So to start with-it’s probably a good idea to talk a little bit about many of the challenges that K-12 institutions face today when it comes to managing their desktop environments.
With the attempt to move towards one to one computing, many schools have a range of notebooks or desktops on hand for students and faculty and managing these can be a real headache for IT departments.
IT budgets are tight, but IT is still mandated to deliver the best education and facilities possible to students. And they are being asked to reduce their carbon footprint.
K-12 also poses it’s own unique set of challenges with the number of applications that are used and need to be supported. And on physical PCs, this can mean lots of hours of installing and maintaining those apps.
Securing data is critical, but increasingly challenging especially with the broad range of devices including mobile devices that are in play and that can very easily be dropped, lost or walk away.
OS patches and updates on physical PCs need to be done but can be disruptive and very time consuming,
And finally, IT is being asked to provide students with the best possible user experience, but refreshing labs and ensuring students don’t lose their data when their systems crash is not an easy task. And providing support to the range of devices students want to use on campus and off can be a nightmare.
I need to provide students and teachers with the best possible experience on campus, off campus, on multiple devices.

3. The Costs of Managing PCs is Staggering
Increasing IT costs
For every $1 spent on hardware, companies spend $3 to manage… $3 $1
And let’s not underestimate the costs around desktop management because I think this is a challenge that really needs to get called out due to all the hidden or operational costs. When we talk about desktop management, it’s important to note that for every dollar spent on IT infrastructure, roughly $3 are spent on managing and supporting that infrastructure with things like patches, upgrades and fulfilling help desk tickets.
OPEX
CAPEX
Source: IDC Study 2009

4. Existing Model for Managing Desktops is No Longer Sustainable
Cost of managing student’s desktops and applications is out of control
Setting up and refreshing labs and desktops is resource intensive
Patching and updating individual machines is time consuming
Remote Break/Fix
IT has to constantly worry about malware with student’s installing applications
And we hear this all the time-that the current desktop management model with these challenges is really breaking the backs of many schools-and many institutions are questioning how they can continue to support students and faculty with access to all of their applications (old and new), as well as their data and the technology they need in a secure manner with the limited resources and money that they have. And so many schools today are looking for a better way to manage their desktop environments, in labs, libraries, classrooms, cybercafes and across sites.

5. Virtualization Enables Delivery of Desktops as a Managed Service
Profile
Devices
Apps
Persona OS
Apps
Persona
Apps OS
Apps
Persona OS
Apps
Persona OS
Profile OS OS
Apps
Persona
Data
Data
Virtualization provides a new way to manage desktops and addresses these challenges that K-12 institutions are facing today.
By isolating the OS, Applications and Persona that previously resided on the end device and by moving them to the datacenter so that they can
be centrally managed, IT can be essentially delivered as a service over the network to your choice of zero, thin or thick clients.

6. Meets the Needs of the Students and Faculty
Always On, Always Accessible
Supports All their Applications
On Any Device
Familiar Interface
Support for Rich Multi-Media Content
What this means for students and faculty is that they are able to access their customized desktop-complete with all of their applications and course work from anywhere, anytime-through a familiar interface with a consistent experience (regardless of who used the device before them).

7. And the Needs of Education IT
Quickly Provision
Easily Manage
Maintain Security
Lower Costs
High Availability
And because everything resides in the datacenter-what this means for IT is a streamlined, secure and easy way to deploy, manage and patch their student’s entire desktop-including applications , a way to maximize utilization of applications and software, and a way to significantly cut resources and costs.

8. Why VMware View 4 for Education
Based on concurrent
connections
Rapid Deployment
Best End User Experience
The Platform Matters
Reduced Costs and TCO
VMware vSphere™ OS
APP
So let’s look at how this virtualization platform works and focus specifically on VMware View.
When we talk about a virtualization solution, there are three key components that you need to consider-the platform-which will ensure that you have high availability and can scale. The management layer-which will dictate how easy or difficult it will be to manage your desktop environment. And user experience-which will really dictate whether or not students and faculty are receptive to using the technology.
When we talk about View, this solution is built on vSphere and vCenter. This platform is used across most education accounts today (and actually most enterprise accounts as well) and its tight integration with View ensures that you can take advantage of many of the features including HA and fault tolerance and that you can scale as and when you need.
Layered on top of this is a simple management interface called View Manager that allows you to centrally create, provision, push out and manage virtual desktops to students and faculty on campus.
And finally, we have the features and the protocol-which is PCoIP that ensure that your students will get a true PC like experience.
And together these 3 components help to significantly drive down the costs associated with managing desktops.
Leading
Platform
Simplified
Management
Broadest Range
of Use Cases
Breakthrough

9. Where Do the Cost Savings Come From?
CAPEX Savings
By 2014, deployment of virtualization technologies in higher education organizations will cut desktop support costs by 20%.
Lower cost Storage and Hardware
Concurrent user pricing
Delayed Hardware Refresh
OPEX Savings
Average 50% fewer help desk calls
55% reduced desktop management time
Ability to provision users in minutes
Patch or update from a single image
So where do some of these savings come from?
On the capex side-there a cost savings that come from savings associated with the hardware , the licensing model we use and the infrastructure.
Not only do some of the features within View help you optimize storage management, but today’s vendors such as NetApp have brought out new low cost storage options.
And because all the user data, apps and OS reside in the data center and not on the end device, now you have the ability to either lock down your existing PCs and extend their life cycle or invest in low cost, low power zero or thin clients-in the case of zero clients-you are looking at a hardware refresh of once every 6-8 years.
Finally View is licensed on a concurrent connection basis-which means that if you have a campus of 3000 students, however only 1500 are ever logged on at one time to access their virtual machine-then you only need to pay for 1500 licenses.
And on the op ex side-and this is where the real savings come from-there are savings due to reduced help desk calls and less resources and time needed to provision and manage desktops-for example, schools are seeing a 55% reduced desktop management time in terms of managing patches, upgrades and rolling out new images.
And on the productivity front, students and faculty have less downtime
Increased Productivity
68% reduced end-user downtime
* Customer examples compiled from typical cases in the industry
Automated desktop and data backup

10. VMware View 4 – Built to Deliver Desktops as a Managed Service
Platform
VMware vSphere for desktops
Management
VMware View Manager
Vmware View Composer
VMware ThinApp
So let’s take a closer look at the VMware View solution
At the center of this graphic, you have your virtual desktops residing on the platform in the datacenter. The underlying platform is vSphere. vSphere for desktops allows you to take advantage of high availability and fault tolerence of this platform as is tuned and optimized for large concurrent VM boots and VM suspend/resume (aka start of the school day or start of classes)
What’s not shown here is vCenter, and what this allows you to do is manage up to 10K VMs from a single pane of glass.
And in the center, you have the core solution or View Manager which really provides a central point for authenticating users and brokering the connection to their desktop. It’s important to note here to that this is a secure solution that can easily tie into active directory for authentication so you really don’t have to change the way your end user environment is structured today.
Over to the right you have something we call View Composer which is leveraged for image and storage management and which allows you to very quickly and efficiently manage both persistent and non persistent pools of users (labs being a case in point)
And under this you have ThinApp, which is our application virtualization solution, which allows you to effectively decouple applications from the underlying OS, package these up so that there are no DLL or registry issues and you can run these from the datacenter or locally on both physical PCs as well as virtual machines without having to worry about underlying OS or application conflicts.
And what I want to spend some time on now is talking about the management piece and user experience.
Users can access their virtual desktops from a variety of devices including desktops, laptops and thin clients
These users can be on the LAN or across the WAN
VMware View has a number technologies addressing user experience which we will talk about in the following slides
User Experience
PCoIP
Print
Multi-monitor display
Multimedia
USB redirection

11. Tools for Streamlining Deployment: Four New Reference Architectures
Dell Virtual Remote Desktop Featuring VMware View 4, Reference Architecture Brief
The VMware Reference Architecture for Cisco UCS and EMC CLARiiON with VMware View
Solution Cost
Virtual Desktop Solution Overview:  VMware View and NetApp Deliver Flexible, Cost Effective, Secure Virtual Desktops
HP Reference Architecture for VMware View, Reference Architecture Brief
Note for View 4.5 we are seeing the cost per seat go as low as $600/seat

12. Manage Desktops
Single Administrative Interface View Manager – simple web based interface to create desktops, entitle users, set policies and more
So let’s start with management. The beauty and simplicity of VMware View , is that it gives IT administrators a single web-based console to manage their entire environment. They can use this console to create desktops, entitle users, set policies and create individual desktops or persistent and non persistent pools of users by tying directly into the AD. You can use this console to disconnect users and reboot virtual desktops. And just to note-if you have multiple View servers in play to support all of your students, if you make a change-these changes are replicated to each server in the group-so changes only need to be made to one View Manager server.

13. Provision Desktops in Minutes
Automate provisioning from a template
On-demand provisioning
Multiple types of desktops
Persistent, Non-persistent, Individual
Apply group policies
View Manager
Template
vCenter
iQor can deliver a workstation to any client, in any seat, at any office in the world in just 8 minutes
View Manager also allows you to use templates to quickly and
easily provision desktops or a pool of desktops. Using a parent or master
image, you can automate the provisioning of pools of identical desktops and
reduce the time it would normally take to deploy new desktops.
You can also apply group policies to these virtual pools of desktops-such as
the maximum or minimum number of desktops in a pool, the number of
available desktops at any one time, and log off policies to define whether or
not desktops should be left running, be suspended or be powered down.

14. Secure and Scalable Support for Desktops and Users
Manage Desktops
Scalable for large enterprise deployments
Data stored centrally
SSL encrypted connections
Security Server
Integration with SecurID for two-factor authentication
Single Sign On Support
Smart Card
Proximity Card
Biometric authentication
View Manager
Security Server
Client
View Manager servers can be clustered to address the requirements of large campus-wide deployments
Which also works to ensure that there is no single point of failure for desktop connection brokering.
View Manager also ties in directly to AD for authentication, so you don’t have to change the way you are working today.
From a security standpoint-as the data resides in the datacenter, it is more secure, and can be tightly controlled and managed through encryption and security policies. And here, IT can set whether or not the data should reside in the data center, on a local device or on a locally attached storage device. This allows you to have better control to mitigate against lost or stolen devices. So that if a student comes in and tells you that the cat ate his thin book-you don’t have to worry about any of the underlying data.
In addition, View manager encrypts the data stream by default. An SSL (HTTPS) connection is established between the end client, View Manager and the desktop in the data center. The desktop connection is tunneled through this connection to give maximum security to data.
View Manager can also be optionally deployed in a DMZ to support users outside the firewall, configured as a Security Server – a hardened version of the connection server used only for authentication
You can also use an SSL VPN device here in place of the Security Server –which allows for better scalability.
VMware View can also work with existing authentication mechanisms to ensure seamless and robust authentication solutions for the entire desktop environment
This includes multi-factor authentication solutions such as SecureID
This also includes support for Single Sign On (SSO) for simplified authentication in the desktop environment
View also supports users authenticating with Smartcards, proximity cards and biometric solutions
NOTE: the VMware View Security Server is only supported with the ALP, RDP and RGS display protocols.
Customers using PCoIP as the display protocol can use an SSL VPN in place of the Security Server

15. Separation of User Data and Base Image
Single Image
Management
User Data Disk
Persistent disk to store user data and settings
Consistent user experience while maintain tight control and compliance
Base Image
Highly managed OS disk
Reduce provisioning time
Simplified updates and patches
Operating System
User Data
Application
Operating System
User Data
Application
I mentioned earlier that View Manager allows you to quickly provision desktops or pools of desktops based on templates. What View composer allows you to do is optimize image management and by virtue storage management. By separating out the Base Image (OS and applications that are common across users) from the User Data Disk (users data and personal info), View Composer allows you to leverage the commonality across user desktop environments to create fewer desktop images. And with fewer images you can reduce the storage requirements and also simplify desktop management (fewer images to manage, upgrade, patch, etc…)
When a user needs to access their desktop View composer is able to logically join the User Data Disk and the Base Image presenting the user with their unique, personalized desktop. When desktops need to be updated or patched the Base Image is updated/patched without interrupting any active users. And the next time the user logs in their desktop is built with the User Data Disk and the update Base Image 16

16. Optimize Storage with View Composer
Single Image
Management
Traditional VDI
View Composer
This slide really highlights the storage savings from using VMware View with View Composer vs Traditional VDI solutions
With Traditional VDI (left), each user/desktop has their own container that must reside in the storage infrastructure and this can get very expensive. For example if each desktop image is 10G and we have 12 desktops that would be 120G of storage
With View Composer we can leverage the commonality across user desktops and create
fewer disk images or templates (parent images) from which to spawn user desktops .View
composer joins the Base Image and User Data Disk on demand to created the user’s
desktop. In this case we have 3 images at 10G each for a total of 30G
Compare Traditional vs View for 12 users
120G vs 30G
In fact, we have customers reporting up to 70% storage savings required for a virtual environment as a result of View Composer
VMware View helps reduce storage costs by 70% 17

17. Simplify Desktop Image Management
Single Image Management
Simplify Desktop Image Management
Manage thousands of desktops
Streamline desktop management with View Composer
Quick provisioning
Simplify update, patch, and upgrade activities while retaining user settings
Guarantee updates are applied to every desktop
Image Updates
Really, as a result of View Composer allowing you to separate out the master image or OS and common apps across a pool of users from the users data and persona, not only can you optimize on storage required and simplify patches and updates-but you can really simplify image management which allows you to rapidly scale desktops to new users. 18

18. ThinApp for Application Virtualization
Features
Decouple applications and data from OS
Agent-less architecture
Wide platform and application support
Plug into existing application management tools
Benefits
Minimize the number of desktop images managed
Streamline application patch updates
Enable the use of multiple versions of applications
Operating System
Application
Application
App Files
App Files
Application
sandbox
Application
sandbox
And while we are talking about management, let’s talk a little bit about application virtualization and how this fits in. As part of the View premier offering, you have access to ThinApp-and what ThinApp allows you to do is encapsulate your applications and all of the components required to run these applications into a separate container, and deliver these applications to a physical desktop or a virtual machine. And the beauty of this is that because these applications are isolated in their own containers, you can run multiple versions of the same application (like web browsers or office applications) without any registry or DLL conflicts. Morevoer, because this is an agentless architecture, IT doesn’t have to worry about maintaining additional agent footprints. And ThinApp does not require any additional servers or infrastructure to run. In fact, ThinApp actually cuts down on the amount of storage you need with View, because unlike traditional PCs where you would have an application installed on every single machine, with ThinApp and View you can enable a pool of users to access a single application through the master image or template.And in a 1000 seat implementation, by thinapping Microsoft Office, this amounts to savings of over 1TB of shared storage.
*****
User specific configurations and changes are stored in their own unique sandbox (server, user’s PC, or USB stick)
ThinApp applications can be linked together to have multiple applications share interdependent components (Java, .Net).
This ability keeps the package size small and eliminates the restrictions and dependencies on vendor roadmaps.
What is the benefit of ThinApp?
VMware’s unique approach allows end-users to run multiple versions of the same application (like MS Office, web browsers, etc..) side by side without conflicts because resources are unique to each application.
Streamline Updates for Secure Applications
Updates can be performed while the application is still in use by a single or multiple users.
ThinApp runs in 100% user mode to enable IT to lock down the PC from the user and agent solutions to eliminate security risks.
VOS
VOS
Operating System 19 19

19. Flexible Access to Desktops from Multiple Devices
Flexible Desktop Access
Traditional PC/Laptop
Browser Access
Thin Client Support
So, let’s move on to user experience and first talk about how end-users access their virtual desktops. This can really be done from several types of devices including thin clients as well as traditional desktops and laptops
Using the View Client, which is a native windows based application, students enter the address of the View Manager server and their Active Directory credentials to log onto their desktop
Once they have been authenticated the View Manager will connect the user to their virtual desktop
In addition to running on Windows, the View client has also been certified to run on a number of Linux based thin clients.
For a complete list of certified clients please visit the hardware compatibility list (HCL)
Alternatively, end users may use a browser to access their View desktop
Note: Windows browser access requires an administrator level software installation of the client.
Windows or
repurposed PCs (Mac is coming)
Browser access on Windows, Linux and Mac
Broad industry support

20. Provide a Superior Experience from LAN to WAN using PCoIP
Display Protocol
Built for desktops
Designed for the LAN and WAN
Uses end-to-end software implementation
Superior desktop experience from task worker to power user
Flexibility to address the widest variety of use cases
With the introduction of PCoIP in View 4, which is a protocol purpose built to deliver a rich desktop over the LAN and the WAN , VMware now provides you with the flexibility to address the widest variety of use cases from distance learning to labs and beyond. Unlike traditional display protocols (like RDP) that were originally developed for delivering applications on the LAN, PCoIP was built specifically for the challenge of delivering a rich desktop experience to today’s students. LAN users will get an excellent user experience that is comparable to a traditional desktop. WAN users will get a productive desktop experience depending link quality (bandwidth and latency). PCoIP has adaptive technologies built in to ensure the best user experience regardless of network conditions. And just to note-The View 4 PCoIP protocol is a software solution that does not require any special hardware to run. This supports a software client (View Client) connecting through View Manager to a virtual desktop hosted in the datacenter. The View solution can, however, leverage hardware PCoIP acceleration to address requirements for the very high end users.

21. Provide a Seamless Desktop Experience
Rich media and graphics
Productivity
applications
Multimedia redirection
True
multi-monitor
Progressive build of graphics
USB redirection
View 4 additionally provides support for features that enhance the student’s overall desktop experience and productivity like
Rich Media & Graphics – support for pictures/graphics and rich media such as video and flash content
Multimedia Redirection – providing the ability to redirect content to be rendered on the client device instead of in the datacenter where the virtual desktop is. With redirection local resources can be leveraged to deliver the best user experience
Progressive Build of Graphics – With the ability to quickly deliver a low resolution image and build up to the full resolution image, PCoIP ensures that end-users can be productive even when they are faced with less than optimal network conditions.
Productivity Applications – support for productivity applications such as Microsoft Office (Word, Excel, Power Point), Adobe Acrobat, Web Browsers, data entry, home grown applications and more
True Multi-monitor – PCoIP has the ability to support up to 4 monitors and treat them all independently for things like resolution and pivot. This is not stretching the desktop as some protocols do
AND
USB redirection – Input from a USB device that is plugged in to a local client will be directed to the virtual desktop in the data center. This will enable a user to plug in something like a memory stick and access it from their virtual desktop. Other supported devices include but are not limited to, mass storage devices, USB printers, scanners, etc…

22. Enable Offline Access and Mobility Offline is currently experimental
Flexible Desktop Access
Enable Offline Access and Mobility Offline is currently experimental
Check-out hosted VM to local physical computer
Extend security and encryption policies
“Heartbeat” back to the datacenter; administrators can deactivate if necessary
Check in the delta only
View also provides experimental support for offline desktops or local mode, to addresses student requirements to disconnect from the network and still have access to their virtual desktop
With Offline Desktop the virtual desktop is checked out of the data center (downloaded to the local machine)
The student has full access to work with their desktop environment without a network connection s
When the student goes back online, any changes are synchronized with their desktop back in the datacenter
IT policies can be extended to the desktop when it is offline so the desktop and all data is still secure
The entire desktop is encrypted
IT can set policies to require a check in within a given amount of time or else access to the desktop will expire
Offline desktop component of VMware View increases productivity by enabling end users to work offline and run managed virtual desktops locally for the best user experience.
Offline Desktop is an experimental feature which means customers can try it out in their environment but we do not recommend or support it in production.

23. Expanding Education Use Cases
Windows 7 Migration
Classrooms and Training Labs
Reduce migration costs
Minimize application incompatibility
Extend life of existing desktop software
Rapidly provision new desktops
Ensure consistent user experience across sessions
Improve security with centralized control and management
Reduce cost of managing the desktop environment
Remote Campuses
Mobile Users
Reduce costs by managing desktops and users centrally
Centrally control sensitive data
Streamline desktop and application deployment
Enable desktop access regardless of network connection
Extend security and control of offline users
Leverage local device resources
Contractors/SOIT
Together the features and functionality of View, and the introduction of the PCoIP protocol in View 4-which is optimized to deliver a rich desktop experience over the WAN and LAN- really allow you to address a broad number of use cases across the education arena, from labs, to library kiosks, to mobile users and distance learning.
Distance Learning
Deploy and manage a desktop image on employee owned assets
Centrally control desktops and data
Separation between corporate and personal desktop
Deliver desktops across a variety of locations
Centralize management of desktop environment
Reduce cost associated with supporting a diverse student populations

24. Recommendations for Success
Do NOT plan on rolling out virtual desktops across your entire organization all at once-it is better to take a staged approach
Do take the time to get an assessment done of your environment in advance
Do set up a pilot
Do set clear metrics for success at the outset
Do leverage VMware resources to walk you through the TCO model on an individual basis
Do leverage VMware reference architectures and best practice guides
And on a parting note-here are some recommendations to ensure success with your VDI implementation and roll out.

25. Learn more about VMware View 4
More information on VMware View:
Download and evaluate VMware View:
Use the VMware View TCO calculator:
So as I begin wrapping this up, I would really encourage you if you are interested in learning more,to check out the View web pages and resources on our website at vmware.com
You can also download and try View free.
Finally-for those of you who are looking to take advantage of virtualization technology, but are looking for a hosted solution-I encourage you to look at SHI’s IT Outlaw Offering. This has significant benefits for reducing your capital and operating expenses-as all of the infrastructure and software is managed by SHI, while ensuring your campuses have high availability, access to the latest enterprise grade software and IT, and no longer have to worry about the hassle of having to secure, manage, patch and upgrade your desktop environment.

26. Thank You!
And with that I’d like to conclude my presentation. Again this was a very quick snapshot of View and I would really encourage you if you are interested in learning more to check out the View web pages and resources on our website at vmware.com or download a free eval today.