1. Nonconformance Tracking
LHC Quality Assurance Working Group - M. Mottier September 2000

2. Objectives
To provide an on-line system to report, analyze,and correct non conformities as required by ISO 9001 and the LHC Quality Assurance Plan:
To enable the reporting of non conformities, on-site and off-site, detected in production, assembly and installation.
To provide a comprehensive view of the state of non conformities at part level, equipment level, and project level.
To provide for searching, reporting and statistical analysis.
LHC Quality Assurance Working Group - M. Mottier September 2000

3. Method Use the EDMS and its web interface.
Use a document, the nonconformance report.
Use a specific document type, QN.
The nonconformance report (NCR) is used to document the history from detection to implementation of the solution.
The document status is used to display the main steps in the nonconformance evolution
LHC Quality Assurance Working Group - M. Mottier September 2000

4. Completes first part of NCR Stores NCR in EDMS
NC Status
Initiates NC process
Completes first part of NCR
Stores NCR in EDMS
OPEN (IN WORK)
Inspector
There is a problem
Waiting for a solution
Makes analysis
Proposes solution, including
corrective action
Production
Manager
UNDER APPROVAL
There is a problem
Solution found
Waiting for approval
Project Engineer
Project Management
Verifies and
Approves solution
ACCEPTED (RELEASED)
There is a problem
Solution approved
Correction in-progress
Implements solution
Production
Manager
CLOSED (OBSOLETE)
Production Manager
Project Engineer
Implementation complete
Stops NC process
There was a problem
It has been corrected
LHC Quality Assurance Working Group - M. Mottier September 2000

5. NC process step by step Inspector (on production site)
Discovers a non-conformity.
Completes the IDENTIFICATION part of the NCR.
Stores the NCR in EDMS (status OPEN).
Production Manager (on production site)
Makes analyses and proposes a solution.
Updates NCR, point 13, possibly point 16.
Changes NCR status to UNDER APPROVAL.
Project Engineer/Project Management (at CERN)
Verifies and approves or rejects the proposed solution.
Decides whether management approval is required.
Finally changes status to ACCEPTED or REJECTED.
Production Manager (and PE if necessary)
Implements the solution.
Changes status to CLOSED when complete.
LHC Quality Assurance Working Group - M. Mottier September 2000

6. Confidentiality Inspector and Production Manager Project Engineer
May only see NC’s related to their contract
Project Engineer
May see NC’s related to all his contracts and to all related equipment
Project Management
May see all NC’s related to the project
LHC Quality Assurance Working Group - M. Mottier September 2000

7. Web interface Specific form to store and search for NC’s:
To clearly segregate NC’s, as processes, from documents.
To display NC status and hide the NCR document status.
To automatically assign the doc type.
Pre-defined search as for ECR’s
Search by status, like ECRs.
LHC Quality Assurance Working Group - M. Mottier September 2000

8. Production sites without Internet (1)
Inspector:
Fills points 1 to 12 of the form and sends it to Production Manager
Production Manager:
Fills point 13 of the form and faxes to PE at CERN
PE (or secretary)
Completes point 14 or 15 of the form and faxes it to Production Manager
Creates an empty (no file attached) NC Report
Changes the status of NC to IN-PROGRESS
When Implementation is completed:
Scans the completed form and stores it in EDMS
Change status to CLOSED
Contractors must have a Web access!
LHC Quality Assurance Working Group - M. Mottier September 2000

9. Production sites without Internet (2)
In cases where it has been demonstrated that communication via the web is not possible:
Use the nonconformance report as a paper document.
Communicate via telephone, fax and mail.
Scan and store the nonconformance report when the nonconformance has been resolved, with the status OBSOLETE.
LHC Quality Assurance Working Group - M. Mottier September 2000

10. LHC-PM-QA
LHC Quality Assurance Working Group - M. Mottier September 2000