1. Webinar - Update and next steps Fiona Liddle & Ann Pike, Quality Scotland 25th January 2018

2. Agenda Update Next steps Reminder of the support available
EFQM context
Scottish Government strategic context
Involving board members
Next steps
‘Committed to Excellence’ recognition
Three EFQM-based topics for consideration
TSI website – C2E submission
Submission to Quality Scotland
Opportunity to do next C2E level
Further events and support in final year of programme

3. Reminder of the support available
Funding available for each TSI
Support available through Quality Scotland
‘Committed to Excellence’ recognition available on successful completion of 3 relevant improvement projects
Opportunity to extend benefits and recognition through 3 further improvement projects – promote in funding applications

4. Reminder of EFQM context
EFQM Excellence Model
Holistic approach to looking at an organisation
Supports collaborative working
Fundamental Concepts +
9 Criteria
RADAR

5. Fundamental Concepts of Excellence
26-Nov-18
Fundamental Concepts of Excellence 5

6. The 9 Criteria
The 9 Box Model is probably the most recognised part of the EFQM Excellence Model. There are 5 Enablers on the left hand side and 4 Results on the right. There are lines between the boxes as the criteria cannot be viewed in isolation; each influences the others.
At it’s simplest, the Model can be viewed as a cause and effect diagram. You do something in the Enablers side and measure the impact on the results side. Based on the impact, you learn, get creative, innovate and do something else different.

7. Leadership criteria
Leaders develop the mission, vision, values and ethics and act as role models.
Leaders define, monitor, review and drive the improvement of the organisation’s management system and performance.
Leaders engage with external stakeholders.
Leaders reinforce a culture of excellence with the organisation’s people.
Leaders ensure that the organisation is flexible and manages change effectively

8. Strategy criteria
Strategy is based on understanding the needs and expectations of both stakeholders and the external environment.
Strategy is based on understanding internal performance and capabilities.
Strategy and supporting policies are developed, reviewed and updated.
Strategy and supporting policies are communicated, implemented and monitored.

9. RADAR Logic Define the RESULTS you want to achieve
Develop the APPROACHES that will deliver these results
ASSESS the impact and REFINE based on analysis and learning
Systematically DEPLOY the approaches

10. Scottish Government – strategic context
TSIs
4 Core functions
Common outcomes
Common values

11. 4 core functions
Volunteering Development Supporting and developing a strong third sector Social Enterprise development Representing the Third Sector

12. Common outcomes
1a. More people have increased opportunity and enthusiasm to volunteer 1b. Volunteer involving organisations are better able to recruit, manage and retain volunteers 2. Social enterprise develops and grows 3. Third sector organisations are well manged and deliver quality services 4. Third sector organisations feel better connected and are able to influence and contribute to public policy 5. The Third Sector Interface is well managed and effective

13. Common values Leadership
We are confident in, enthusiastic about and proud of the contribution that third sector organisations and volunteers make to Scotland’s communities. We will lead by example so that our work will have a positive impact.
Collaboration
We believe that the third sector is strongest when it works together and that its future will be shaped through collaborative working. This will be key to the way we work.
Integrity
We aim to be ethical, honest and open in the way we work and use time, money and resources effectively.

14. Common values (cont’d)
Diversity
We value the diversity of the third sector and work in an impartial manner
Equality
We are committed to equalities, fairness and human rights for all and act in way which is inclusive of all of our community
Excellence
We will pursue excellence in all that we do, in order to provide the best possible support and leadership to the third sector

15. Scottish Government support
Helen Webster, Head of Charity Law, Volunteering and Stakeholder Engagement
Promoting the ‘interface’ in TSIs is helpful
Re-emphasising ‘collaboration’ and collaborative working are increasingly important
Sharing good practice across TSIs is helpful at all levels
Empowering staff to take the lead and work collaboratively is vital

16. Involving board members Board members included in ‘People’, have a key role in ‘Leadership’ and ‘Strategy’ and can use ‘Results’ to inform governance decisions VSN on Thursday 22nd February – Director of Governance and board member

17. Committed to Excellence – 3 EFQM-based topics
Increasing collaborative working for the benefit of all stakeholders
Partnerships and Results
Increasing the use of Results (outcomes) to inform TSI plans and activities
Strategy and Results
Increasing use of RADAR to structure TSI activities and share learning and good practice
Result/Approach/Deployment/Assessment & Refinement

18. Update on TSI website http://www.equipforexcellence.com/TSI/

19. Committed to Excellence Assessment
Quality Scotland support if TSI interested for second submission
Committed to Excellence - Project Validation
Committed to Excellence - Assessment
Recognised for Excellence
- 3 star
- 4 star
- 5 star
Scottish Award for Business Excellence
European Excellence Award

20. Committed to Excellence Assessment
Submission
Describes the organisation as a whole (not 3 projects) using 20 approaches e.g. Business Planning Process, Balancing Stakeholder Needs, Customer Relationship Management
One day site visit
Themed discussions (Strategic Plan, Management Reporting, Customer Perception, People Perception, Process Management, Sustainability) and focus group
Feedback report
Strengths and areas for improvement
Certificate, logo and awards ceremony
Valid for 2 years

21. Further events and support in final year
Webinars
Linked to strategic, legal and EFQM context
Chief Executives and/or Chairs
Some guest speakers e.g. Community Planning
Good practice event, 26th April 2018
Scottish Government represented
Scottish Awards for Business Excellence, 21st June 2018
TSIs attended in June 2017
Review of learning from overall programme
Extending the benefits

22. To recap next steps
Committed to Excellence submission available from TSI website
3 EFQM-based projects or blank version
Open and save as Word document
Complete details and outline of three projects
Send to Quality Scotland or
If interested in Committed to Excellence Assessment for second application, please contact Quality Scotland
Details for next webinar coming shortly

23. Thank you 23

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