1. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM Quality Scotland Collaboration for win-win results Fiona Liddle and Ann Pike, Quality Scotland Twitter hashtag #QS25

2. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland What could ‘collaboration for win-win results’ look like? Customers, staff, volunteers, partners, funders, board, managers, YOU ………

3. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland What could ‘collaboration for win-win results’ look like? Sharing ideas and resources, combining skills and experience, cost savings, reciprocal learning and good practice……

4. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland Stakeholders collaborating to achieve improved performance Additional benefits in day to day working and culture

5. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland Different types of results to consider People and financial results leading to improved performance (for your customers) +=+=

6. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland In the context of the EFQM Excellence Model to support The Fundamental Concepts of Excellence The Criteria The RADAR

7. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland The Fundamental Concepts of Excellence

8. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland The Criteria

9. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland In particular….. Leadership Leaders are role models for collaboration Joint focus on strategic objectives Leaders engage with external stakeholders Leaders ensure organisation is flexible and manage change effectively Impact on results +=+=

10. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland In particular….. Partnerships & Resources Policies and processes for effectively working together Relationship with partners and suppliers based on mutual trust, respect and openness Networks to identify potential partnership opportunities for additional stakeholder value Impact on results +=+=

11. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland In particular….. Processes, Products & Services Design and manage to optimise stakeholder value (supply chain) Products and services are developed to create optimum value for customers Impact on results +=+=

12. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland In particular….. A win-win culture can be captured in society results Image and reputation Corporate Social Responsibility Society ‘inside and outside’ the organisation Ripple effect of a positive message through image and reputation Refer to society results and good news stories in funding applications Refer to society results and to say thank you Impact on results +=+=

13. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland A reminder of the Criteria

14. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland Reflecting the Enablers in the Results

15. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland RADAR – Analysis and scoring (Define the RESULTS you want to achieve) (Develop the APPROACHES that will deliver these results) (Systematically DEPLOY the approaches) (ASSESS the impact and REFINE based on analysis and learning)

16. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland Quality Scotland Reach

17. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland Quality Scotland collaborating for win- win results Voluntary Action Scotland – TSIs Making Quality Count SLIC – Bespoke assessor training Education Scotland – Critical friend for HGIOS version 4 Zero Waste Scotland – Revolve programme The Care Inspectorate – Aligning frameworks Attending members conferences Scottish Council on Deafness CVS Falkirk

18. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland Partnerships ACOSVO – Strategic Partner Happy to Translate – Reciprocal Member ‘Happy to Translate is delighted to collaborate with Quality Scotland to raise awareness of how membership of each can impact positively on organisational results across all sectors. Membership of HTT can support evidence in relation to each of EFQM’s Results by overcoming language barriers.’ Dawn Abbott, Policy and Operations Officer, Happy to Translate

19. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland Member Scottish Council on Archives Quality Scotland plays a pivotal role in the Scottish public sector. It knows what constitutes quality. It knows the realities of maintaining and building on quality. It both sees the broad picture across the sector and has a command of the details that will help each and every organisation within the sector. The collaboration between the Scottish Council on Archives and Quality Scotland has given SCA assurance that its innovative toolkit – the Archives and Records Management Services (ARMS) Quality Improvement Framework – fully meets the EFQM standard. Dr Irene O’Brien, Chair, Scottish Council on Archives

20. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland Member Cornerstone – collaboration in practice “Since 2013 Cornerstone has collaborated successfully with the Princes Trust to deliver a “Get into Social Care“ programme. This is aimed at young people (17-25) who have found it difficult to gain employment. The programme was delivered with enthusiasm and care by competent staff teams who, through collaboration, have succeeded again in helping young people to reach their goals and in allowing them to continue on their journey into the world. “ Kenneth Stirling, Key Account Manager, Cornerstone North Ayrshire Hilary Bennison, Quality & Performance Manager at Cornerstone

21. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland An update from members and partners http://www.qualityscotland.co.uk/content/25th-anniversary-video- launched

22. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM www.qualityscotland.co.uk @qualityscotland Quality Scotland Make collaboration count in your organisation Thank you +=+=

23. Making excellence a national characteristic of Scotland Copyright © Quality Scotland Foundation Copyright © EFQM Quality Scotland 28 Drumsheugh Gardens Edinburgh EH3 7RN 0131 225 5765 info@qualityscotland.co.uk www.qualityscotland.co.uk Quality Scotland is a registered Scottish Charity, No. SCO40316 Copyright disclaimer. All rights reserved. No part of this work may be copied, reproduced, distributed, revised, modified or adapted without the prior written consent of Quality Scotland Foundation. Licences issued by the Copyright Licensing Agency or any other reproduction rights organisation do not apply. If any unauthorised acts are carried out in relation to any copyrighted work, Quality Scotland Foundation reserves its full rights to take any further action required. Copyright in this work is owned by Quality Scotland Foundation and the European Foundation for Quality Management (“EFQM”). Where the copyright in the work is owned by EFQM, it is clearly indicated as such. If not indicated on a specific slide, copyright is owned by Quality Scotland Foundation. Additionally and specifically, Quality Scotland Foundation acknowledges the ownership and copyright by EFQM with respect to the EFQM Fundamental Concepts, Excellence Model and RADAR referenced in this work and the graphics and words associated with them. In accordance with sections 77 and 78 of the Copyright Designs and Patents Act 1988, Quality Scotland Foundation and EFQM assert their rights to be credited in respect of the works. Any reproduction of the works must carry the name of Quality Scotland Foundation and/or EFQM (whichever is appropriate) together with a copyright notice.