1. Future of the Information management
Andrew Graham
Director Sales EMEA
Future of the Information management

2. Enterprise Apps Server Architecture Devices Operating System
SCM
CRM
Server
Architecture
Devices
Operating
System
Original slide concept from Cisco

3. …and by 1990, most record handling will be electronic”
Paperfree
“..the use of paper in business for
records and correspondence should
be declining by 1980,…
…and by 1990, most record handling will be electronic”
1975
“...global consumption of office paper more than doubled in the last two decades of the 20th century...”
2012

4. You have to kick the paper out of the process!
Paper reduction is part of business improvement campaigns: 75% yes
Have a specific policy or maxim to “Drive paper out of the business”: 27% yes

5. Mobile & Social

6. Capture at the Periphery
Are forms and documents currently captured in any of the following places for use in your key business processes?
% of Organizations
Customer self-service and mobile set to grow.
Twice as many orgs planning mobile capture as doing it now.
©AIIM 2013
N=326

7. Mobile Capture 76% have no mobile-enabled processes:
24% haven’t even thought about it,
20% have “security reasons” or feel it adds no value
32% have evaluated it but not made a move.
Just 3% actively look at every process with a view to mobile-enabling it
©AIIM 2012

8. Tablet Capture
In 5 years time, 33% of orgs, expect to see “half or more” of their employees using iPads, tablets or digital clipboards for filling in forms

9. Inputs Outputs Process
All organizations make use of processes to get things done – most of which require paper or electronic information to work.
Inputs
Outputs

10. enterprise content held in non-ECM business systems
Data Chaos
Where is my data?
50%+
have of their
enterprise content held in non-ECM business systems
61%
Finance
ERP HR

11. 33% 52% Believe administrative staff in their organization would be
Complete Integration
Let’s join forces
52% Believe administrative staff in their organization would be
33%
Real benefit comes from integrating ECM and Business Processes together
Process
more productive if their processes were work-flowed using scanned forms and documents, with automated data capture.

12. What are people integrating?
Customer invoices
Government
Records
Loan origination
ECM
Legal
Contracts
Insurance
Claims

13. Oh, and we need it on mobile
For customer processes
BUT ONLY
75%
32%
consider mobile technologies to be important or extremely important
Provide mobile access
to ECM content

14. Have you considered Open Source? to make integration easier?
Other Considerations
Legacy Data
Do you need to integrate to
Are you using
Have you considered Open Source?
CMIS
to make integration easier?
Cloud
What about using the
to share content?