1. End User Guide

2. Table of Contents Logging In………………………………..……………….………..…….…………3
Navigating User Interface………………………….…….……..……..…..……7
Troubleshooting………………………………….……...…….…………………13
Can’t see the Grovo site?
Trouble with your Password?
Frequently Asked Questions……………………………………………………18

3. Logging In Option 1: Welcome Email from Your Company
Navigate to
Enter your address
Enter Password provided by Admin
Click Login 2 3 4

4. Logging In Option 1: Welcome Email from Your Company Enter Full name
Enter New password
Confirm new password
Click Continue 1 2 3 4

5. Logging In Option 2: Welcome Email Login
If you received an from Grovo, click Activate account within the message

6. Logging In Option 2: Welcome Email Login Enter Full name
Enter New password
Confirm new password
Click Continue 1 2 3 4

7. Navigating User Interface
Once in the platform, your Admin may have already sent out required or optional trainings. You will see two icons at the top of your interface:
The bell icon will let you know when your previously viewed sites, tools, or applications have updated content from Grovo
The envelope icon notifies you if a new training has been provided by your Admin 1 2

8. Navigating User Interface
Beginning Training
Click the Training name in blue to view all chapters and materials contained in the training
See the number of materials and duration remaining
Click Start training to begin or Continue training to continue where you left off 1 2 3

9. Navigating User Interface
Beginning Training
The training will begin automatically once you click Start/Continue training
A transcript of the video is available below the video player
To skip to the Quiz, click Go to Quiz

10. Navigating User Interface
Training Player
Play/Pause button Volume control
Video time status Full Screen
Settings (Closed Caption) Download Transcript 6

11. Navigating User Interface
Profile, Settings & Logout
By clicking on your name in the top right corner, you can view your Profile, Settings, Contact us, or Logout:
Profile
View the certification’s you have earned. Certification’s are earned by completing trainings.
Settings
Edit your name, change password, or view Topics & Interests
Contact us
Let us know if any questions or comments arise 1 2 3

12. Searching Grovo’s Library
To view the entire content library, click Browse at the top of your platform
Note, this is only if your Admin allows this functionality
Sites & Apps allow you to view individual websites and applications
Topics are pre-grouped videos covering a specific competency
Filters allow you to filter by category, skill, level, time, and type
Sort the library based on A-Z, Most recent, and Most popular 2 3 4 1 5

13. Troubleshooting Guide

14. Troubleshooting Can’t see the Grovo site?1
If you are experiencing technical difficulties on the Grovo platform, follow the below instructions to ensure your browser is compatible and you have an internet connection
Recommended Browser: Chrome
If using Internet Explorer:
Check your browser version: Must be IE8 or higher
Click the gear icon in the top right of the browser
Click About Internet Explorer
The version will be viewable inside this section
You may be prompted to download a newer version of IE to be compatible with many current day websites
Check your Internet connection:
Check if your LAN cable is connected to your workstation
If using wireless internet, make sure your laptop wireless button is switched “On”
Contact your IT department if you are still experiencing connectivity issues 2 3 4

15. Troubleshooting Trouble with your Password?
A user may need to clear their cache & cookies if their passwords aren’t working
In your web browser, click Tools > Internet Options > Delete…(found in the Browsing history section)
You will be directed to Delete Browsing History page, click Delete

16. Troubleshooting Trouble with your Password?
Navigate to the login page:
Click Forgot password
Enter your address
Click Reset password
You will receive an from Grovo with the prompt: Reset password 3 4 2 5

17. Troubleshooting
If you have followed the steps to troubleshoot (see below) and have outstanding questions:
Browser Compatibility
Web Connection
Clearing Cache & Cookies
Forgot password
Please contact Grovo using the “Contact Us” button located in the name dropdown in the top right corner of your screen

18. Frequently Asked Questions
Am I able to re-watch a video?
Yes. Click back on the name of the video at any point to re-watch
Do I have to take the materials in order?
No. You can click the name of any video to start watching. However, you need to finish all materials to Complete the training
How many times can I attempt a quiz?
Once
Are quizzes mandatory?
This is up to your Admin
How do I know if I’ve watched a video?
Green check: video completed
Blue dots: video started
Grey line: video not started
How can I view my completed trainings?
All completed trainings will be listed at the bottom of your User Homepage (Learn)