1. Business Continuity Technology
Peter Lesser
(212)
Kraft Kennedy & Lesser, Inc.
360 Lexington Avenue
New York, NY 10017

2. Agenda Kraft Kennedy & Lesser Business Continuity Planning
Business Continuity Technology
Q & A

3. Kraft Kennedy & Lesser Founded in 1988 Dedicated to legal community
Consulting
Systems Integration
Offices in New York, Houston and San Francisco
50+ Consultants

4. Kraft Kennedy & Lesser Representative Clients

5. BUSINESS CONTINUITY PLANNING

6. Business Continuity Planning
Facilities
Human Resources
Information

7. Facilities National Office Local Offices Critical Firm Functions Space
Critical Office Functions

8. Human Resources National Office Emergency Management Team Manual
Local Office Emergency Management Team Manual
Local Office Emergency Preparedness Employee Manual

9. Information Current storage locations Paper Electronic
Desk-side files
Office Records Centers
Office safes
Off-site storage vendors
Electronic
Messaging
Document Manage
Various Systems
Protection mechanisms
Off-Site Storage
Image critical documents
Technology

10. BUSINESS CONTINUITY TECHNOLOGY PLANNING

11. Mission
To create systems redundancies which aim to eliminate interruptions in service attributable to:
Data center component failure
Data center facility failure
Communications link failure
Building becomes temporarily or permanently inaccessible

12. Assumptions
The plan directs investments toward protecting firm applications deemed most critical.
Critical applications are defined as those which pose the most risk to firm operations should they become unavailable for any period of time. They are:
Messaging
Document Management and Document Processing
Time Entry
Litigation Systems
Contact Management
Conflicts
The remaining less critical applications will be restored as needed if an outage is determined to be long-term.

13. Current Capabilities Standard law firm practices.
The firm’s data centers are protected by:
Fire control systems
Temperature control systems
Physical security systems
Uninterruptible power supplies
Hardware components are protected by:
Duplicate power supplies
Duplexed/RAID hard drives
Redundant Internet access communications facilities
Firm data is protected by tape backup procedures and data is regularly moved to off site storage.
No real time ability to utilize that data in case of systems failure.

14. Strengths & Weaknesses of Current System Architecture
Advantages:
Systems are decentralized. Failure in one office does not affect the rest of the Firm.
Systems are not dramatically affected by local communications failures.
Disadvantages:
Minimal system redundancy.
Vulnerable to local system and power outages.
Firm data is protected by tape backup only.
No real time ability to utilize data in case of system failure.
Maximum of days to weeks of downtime and 24 hours of data loss.

15. Availability & Disaster Recovery Goals
High Availability Requirement
Application
Disaster Recovery Requirement
Data Loss ………..…
Recovery time……..
Disconnects……..…
Critical
Data Loss …….….. Recovery Time…..
1/2 hour
2 hours
Recovery Time…….
Very Important
4 hours
Data Loss ………..... RecoveryTime……..
24 hrs
Important
Data Loss …..……. Recovery Time .….
24 hours
72 hours

16. Management Goals Cost Containment Reduce Systems Management Effort
Improve Consistency
Reduce Infrastructure Upgrade Effort
Reduce Time to Support New Applications
Reduce Time to Establish and Support New Locations

17. Options for increased capabilities
Implement local high availability technologies.
Establish current data centers as “hot-sites” for each other.
Establish disaster recovery hot-site.
Relocate technology infrastructure to redundant off-site data centers.

18. Advanced High Availability Technologies
Environmental Protection
Hardware Component Redundancy
Clustering
Storage
Thin Client
Virtualization
Consolidation
Centralization
Caching
Replication
Backup

19. Internal Hot-Sites Advantages: Disadvantages:
Allows for rapid recovery.
Leverages existing firm locations.
Reduces space required for some data centers.
Reduces efforts for some systems upgrades.
Disadvantages:
Need to acquire significant additional space in primary locations.
Existing locations do not have ideal facilities.
Does not fully leverage economies of consolidation.
Requires distributed high level IT staff.
Solution is most disruptive to implement.
Solution is most time consuming to complete.
Must invest in redundant communications links from small offices to consolidated data centers.

20. Disaster Recovery Hot-Site
Advantages:
Protects multiple offices from disaster in any single location.
Hot-site is easily scaled to backup addition applications or locations.
No reliance on communications for normal operations.
Disadvantages:
Does not provide full systems recovery.
Does not protect from component failure.
Does not leverage economies of consolidation.
Requires large distributed IT staff.
Solution is disruptive to implement.

21. Redundant Off-Site Data Centers
Advantages:
Allows for rapid recovery.
Reduces space required for in office data centers.
Allows data centers to be located in less expensive locations.
Allows data centers to be located in buildings with enhanced facilities.
Increases in DR protection are realized during implementation process.
Allows for IT staff consolidation.
Allows for simplification of systems design.
Dramatically reduces efforts for systems upgrades.
Dramatically reduces time to support new locations.
Requires smallest amount of hardware and software.
Solution is least disruptive to implement.
Disadvantages:
Must invest in redundant communications links from all offices to data center locations. 

22. Recommendations

23. BUSINESS CONTINUITY TECHNOLOGY

24. Environmental Protection
HVAC
Fire Suppression
Water Detection
Uninterruptible Power Supply
Generator
Access Security

25. Hardware Component Redundancy
Power Supplies
Fans
Memory (Parity/Chipkill)
NICs
HBAs
Disk Drives
LAN Switches
Backbone Cable
Riser Shafts

26. Clustering Fault Tolerant Hardware Operating System Clustering
Application Clustering

27. Storage
Tape
Local Storage
NAS
SANs
SCSI FC
iSCSI
Boot from SAN

28. Thin Client
Windows Terminal Server
Citrix
Browser

29. Virtualization
VMware
Microsoft
HW Partitioning
OS Partitioning

30. Consolidation Blade Servers Clusters Virtual Servers
Server Consolidation
Minimize Support Efforts
Improved Realization of Availability Costs

31. Centralization Reduced Number of Servers Reduced Storage Overlap
Centralized Support
Simplified Replication

32. Caching Messaging Document Management
Supports Users Remote from Systems
Supports Centralization
Supports Consolidation

33. Replication Data Redundancy Minimal Value without Systems
Minimal Value without Access
Operating Systems
SAN to SAN
Dedicated Communications vs. IP
Bandwidth Required

34. Backup Disk to Disk/Virtual Tape Three Tier Tape Libraries On-Line
Backup at Secondary Site

35. Wide Area Network Technology Performance Diversity Managed Service
Traditional IP
Fiber
Performance
Bandwidth
Latency
Diversity
WAN carrier
Local Exchange carrier
Point of entry (as possible)
Inside wiring
Managed Service

36. Questions & Answers