1. Susi Takeuchi, Chief Human Resources Officer
The How of Leadership
Susi Takeuchi, Chief Human Resources Officer
AMG Leadership Conference: Fostering a Culture of Leaders
March 8, 2018

2. Definitions of Leader A person who leads (Merriam-Webster)
The person who leads or commands a group, organization, or country (Oxford)
A person or thing that leads (Dictionary.com)

3. Employees don’t leave an organization. They leave their manager.

4. A bad job with a Good Leader is better than a good job with a
Bad Leader.

5. Have you worked for one of these people?

7. Bossy
XXXX

8. The “What” of a Leader
Has a vision to position the organization for the future
Establishes operational plans/goals and executes
Takes on tough challenges and makes decisions
Champions and embraces change
Achieves results

9. The How of Leadership Be transparent Be real/ vulnerable Show humility
Develop others
Recognize others
Take care of yourself
The How
of Leadership

10. Be Transparent What is it not: What it is:
Be real/ vulnerable
Show humility
Develop others
Recognize others
Take care of yourself
Be Transparent
The How
of Leadership
What is it not:
Sharing confidential information
Disregarding boundaries
What it is:
Being proactive, open and honest about communicating information that is important to others

11. Be Real/Vulnerable What is it not: What it is: A weakness
Be transparent
Be real/ vulnerable
Show humility
Develop others
Recognize others
Take care of yourself
Be Real/Vulnerable
The How
of Leadership
What is it not:
A weakness
Sharing your deepest, darkest personal secrets
What it is:
Having the courage to share your fears and uncertainty

12. Show Humility What is it not: What it is:
Be transparent
Be real/ vulnerable
Show humility
Develop others
Recognize others
Take care of yourself
Show Humility
The How
of Leadership
What is it not:
A takeaway from your power or position
A lack of confidence
What it is:
Seeking feedback and focusing on the needs of others
Empowering others to lead
Apologizing for your mistakes
Sharing your mistakes as teachable moments

13. Develop Others What is it not: What it is:
Be transparent
Be real/ vulnerable
Show humility
Develop others
Recognize others
Take care of yourself
Develop Others
The How
of Leadership
What is it not:
Telling others what to do and how to do it
Underutilizing others due to lack of awareness of their capabilities, goals and aspirations
What it is:
Providing an accurate picture of a person’s strengths and weaknesses
Providing ongoing feedback from multiple sources
Providing progressively stretch assignments
Coaching performance along the way

14. Recognize Others What is it not: What it is: 80/20 Rule
Be transparent
Be real/ vulnerable
Show humility
Develop others
Recognize others
Take care of yourself
Recognize Others
The How
of Leadership
What is it not:
80/20 Rule
What it is:
Tailored recognition that is specific, genuine and timely
Pausing to celebrate
How many of you think you do a good job at recognizing others?
80% of supervisors claim they frequently recognize employees.
20% of employees report their supervisors express appreciation more than occasionally – Recognition Gap.
Tailor your recognition – know your audience/don’t publicly recognize someone if they dislike being the center of attention

15. Recognize Others Dear Courtney, Dear Fred, Dear Jane,
Be transparent
Be real/ vulnerable
Show humility
Develop others
Recognize others
Take care of yourself
Recognize Others
The How
of Leadership
Dear Courtney,
Dear Fred,
Dear Jane,
Dear Bob, Thank you for completing the revenue project. I was so pleased to see that the team accomplished its key goals. I am so impressed with knowledge. I want to personally thank you for your hard work. Regards, Mary

16. Be transparent
Be real/ vulnerable
Show humility
Develop others
Recognize others
Take care of yourself
Recognize Others
The How
of Leadership
Dear Bob, Thank you for completing the revenue project. Specifically, you appropriately challenged the team members to generate new ideas on how to generate more revenue and created an environment for the team to think outside of the box. As a result, the team achieved a 5% increase in profitability, thus exceeding the key goal. Continue to influence others beyond their comfort zone. Regards, Mary

17. Take Care of Yourself What is it not: What it is:
Be transparent
Be real/ vulnerable
Show humility
Develop others
Recognize others
Take care of yourself
Take Care of Yourself
The How
of Leadership
What is it not:
Taking an annual vacation
What it is:
Emotional well-being
Physical well-being
Nutritional well-being
Financial well-being

18. Outcomes of the How Shows your authenticity
Builds trust and credibility
Better relationships
Inspires others to follow you
Greater employee engagement

19. The Winning Leadership Formula
“What” + “How” =
Inspirational and Successful Leader

20. Questions?