1. Service Support Pharmacist,
Back to Basics
Kerry Grimes
Clinical Governance &
Service Support Pharmacist,
CPNI

2. A Day in Community Pharmacy

3. Your Patient’s Perspective
How long will I have to wait?
Will I be able to speak to the pharmacist?
Where do I go?
Who can I talk to?
Will they know the answer?
What services are available to me?
Will they be able to help me?
Dispensing, Minor Ailments, Medicines Use Review, Medicines Management, Smoking Cessation…

4. Processes
Your Perspective
Staff
Patient’s Needs
Space
Time

5. CPNI ‘Back to Basics’ Factsheets
Communicating with Patients
Dealing with Complaints
Medicines Use Review (MUR)
Clinical Check and Recording Interventions
Patient Safety Communication
Incident Reporting
Social Media

6. Pharmacy Services Medicines Use Review (MUR)
Supporting over 20,000 patients with long term health conditions to better mange their medicines every year in community pharmacy
Pharmacy Intervention Survey
Over 15 million interventions per year across the community pharmacy network
Over 2.5 million clinical interventions
9 million interventions related to prescription supply
1.3 million public health-related interventions

7. Innovation in Community Pharmacy
Eoghan O’Brien
Community Pharmacist, Portglenone
Nominated Pharmacist, Antrim/Ballymena ICP
Michael Cooper
Community Pharmacist,
Cooper’s Pharmacy, Belfast